Call Center Specialist
hace 4 días
Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
_
**Job Description**:
The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW Connected Drive customers, following program guidelines and call center standards.
- Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.
- High level of existing program knowledge to provide accurate and correct advice for floor support including troubleshooting and problem solving.
- Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL.
- Assume TL duties in the event that a TL is not on duty including providing feedback or conducting team meetings.
- Exhibit high level of professionalism in interactions with colleagues, TLs, OPMx, etc.
- Directly influence KPI for Help By Phone Target to reach goal of 20% of calls resolved over the phone.
**Qualifications**:
- Minimum of High School Diploma
- 0-2 years of experience working in a call center environment
- Excellent communication skills, both verbal and written
- Knowledge of customer service
- Strong interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment with daily work processing deadlines
- Ability to work effectively without supervision
- Strong in leadership, empathy, communication, and team orientation
Additional Information
-
Call Center Specialist Trilingual
hace 7 días
Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Call Center Specialist
hace 7 días
Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Call Center Specialist
hace 7 días
Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Call Center Specialist
hace 7 días
Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Call Center Specialist For Ebike
hace 6 días
Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Technical Support For Call Center
hace 7 días
Heredia, Costa Rica Pertec Global Services A tiempo completo**technical support for call center**:**PerTec Global Services**HerediaHerediaexperiência1 añosInformáticaindefinidojornada completasalario718 USD mespublicadoayerWe are looking for call center agents with experience providing technical support.**Requirements**:- 1 year of experience in technical support (desired).- 1 year of experience in call center...
-
Call Center Agent
hace 2 semanas
Heredia, Costa Rica TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: Neustar, a TransUnion company, was recently acquired and all recruiting is taking place in coordination with TransUnion. The Call Center Agent is responsible of analyzing business information. In this role, the Call Center Agent confirms reliable data of businesses using...
-
Call Center em Português
hace 5 días
Ubicación Lagunilla, Heredia, Costa Rica Pertec Global Services A tiempo completoRequisitos: - Português Avançado. - Orientação para o serviço ao cliente. - Dispostos a trabalhar em Heredia. - Facilidade de aprendizagem e capacidade de investigação. - Um estudante de ciência da computação ou com uma experiência profissional de pelo menos um ano no call center. Actividades a realizar: Estamos procurando agentes de call center...
-
Technical Support for Call Center
hace 7 días
Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completoRequisitos: - Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...
-
Technical Support for Call Center
hace 7 días
Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completoRequisitos: Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...
-
Technical Support for Call Center
hace 3 días
Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completoRequisitos: *Experience in technical support (desired). *Experience in call center (desired). *Knowledge in cloud systems. Advanced English (85%). *Knowledge in Windows. Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and assist...
-
Loan Verification Specialist
hace 7 días
Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo_Are you looking for a new exciting opportunity where you can sharpen and develop new skills?_We are looking to hire **Loan Verification Specialists** to join our team.This is an exciting opportunity to further enhance your call center and customer skills and work with a Global company with lots of career growth opportunities!Bill Gosling Outsourcing...
-
Business Development Representative
hace 3 días
Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo_Are you looking for a new exciting opportunity where you can sharpen and develop new skills?_ We are looking to hire **Business Development Representatives** to join our team. You will have be responsible for creating and maintaining professional and profitable relationships with dealer customers within an assigned territory. This is an exciting...
-
Business Development Representative
hace 7 días
Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo_Are you looking for a new exciting opportunity where you can sharpen and develop new skills?_We are looking to hire **Business Development Representatives** to join our team.You will have be responsible for creating and maintaining professional and profitable relationships with dealer customers within an assigned territory.This is an exciting opportunity to...
-
Call Center Agent
hace 5 días
Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is currently looking for **Call Center Agents** (Work from Office) in Belen, Heredia, Costa Rica. **Bill Gosling Outsourcing is committed to the career development of our people. We are still growing with new and exciting opportunities. We are hiring Call Center Agents for new and growing accounts - Be a part of our team!!** As a...
-
Call Center Representative
hace 7 días
Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completo**Training** schedule is 7am-4pm Monday through Friday.The paid training is for two weeks.After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week.**Responsibilities**As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation.Learning how to generate direct...
-
Call Center Agents
hace 2 semanas
Heredia, Costa Rica GRUPO STT A tiempo completoGlobal professional services firm delivering outcomes that transform business and shape the future. **Requisitos**: High School DiplomaEnglish C1 proficiencyAt least 2 years’ experience in Call Center related with Customer Service (currently)Banking or financial products related (desirable) Beneficios 100% onsiteFull time/full timeTraining Monday to...
-
Call Center Agent
hace 3 días
Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is currently looking for **Call Center Agents** (Work from Office) in Belen, Heredia, Costa Rica.**Bill Gosling Outsourcing is committed to the career development of our people.We are still growing with new and exciting opportunities.We are hiring Call Center Agents for new and growing accounts - Be a part of our team!!**As a **Call...
-
Technical Support For Call Center
hace 7 días
Heredia, Costa Rica Pertec Global Services A tiempo completo**technical support for call center - monday and tuesday position**:**Su bot ha sido bloqueado**- Heredia- Heredia- experiência- 0 años- Otro- indefinido- tiempo parcial- salario- no especificado- publicado- hace 10 horas
-
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...
