Senior Client Services Call Center Representative
hace 4 días
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
You will be a senior resource for the Call Center, providing support to Automotive customers and team members, responding to requests for information, products, and services. You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service, utilizing your deep competencies in a variety of product and operational areas.
The key traits, responsibilities and functions of the role include:
Research, diagnose and resolve technical problems and product questions.
- Document and communicate solutions to internal and external clients quickly and accurately.
- Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads.
- Ability to work in a fast-paced, deadline-driven environment.
- Ability to work effectively within a diverse team and to communicate with others is crucial.
- Ability to mentor junior call center representatives.
- Ability to handle multiple tasks and priorities at the same time.
- Create and maintain comprehensive process documentation.
- Analyze internal processes, recommending and implementing changes to improve quality and efficiency.
- Proactively seek appropriate information and training to stay up to date on products and the industry.
- Identify and sell new products whenever upselling and cross-selling opportunities arise.
- Gather client feedback on products and services and communicate to Product management.
- Ready the team for new product launches.
**Qualifications**:
We are seeking a highly motivated, client-focused individual with a positive attitude and high-level communication skills. Creativity, initiative, and resourcefulness are a must, in addition to the following:
- High School Diploma
- Minimum of 4 years of call center customer support experience
Strong PC, Microsoft Office, and internet knowledge
- Advanced problem solving, analytical, and customer service skills
- Advanced English language skills, both verbal and written
- Strong organizational skills and attention to detail
- Team and teamwork focus
- Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines
Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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