Technical Customer Service Rep Ii

hace 3 semanas


San José, Costa Rica Johnson Controls A tiempo completo

**Job Details**

**Job Description**:
**Goal**

Provide customer support for the Navigator Platform for Application Engineering Division.
**Essential Functions**
- Realice soporte técnico al cliente en línea (TeamViewer) según sea necesario.
- Equipo con ingeniería de desarrollo y proveedores de 3ª parte para acelerar los problemas reportados en el campo para su resolución.
- Ayuda en la determinación de la causa raíz y prueba soluciones para problemas reportados por el campo y el cliente para casos de nível 1 o nível 2.
- Documente registros de casos precisos de problemas de clientes, progreso de estado y resoluciones de problemas utilizando Salesforce CRM.
- Trabaje con equipos multifuncionales para ayudar a resolver problemas de aplicaciones sistémicas o de clientes escalados.
- Participar y proporcionar soporte técnico en nuevos sitios de prueba Alpha y Beta de productos.
**Lo que buscamos**:
**Obligatorio**
- Licenciatura o título técnico en Ciencias de la Computación, Ingeniería, Tecnología de la Información o campo relacionado.
- 0-2 años de experiência en un rol de soporte de campo / servicio al cliente, rol de soporte relacionado con TI o puesto de soporte similar.
- Competente en aplicaciones de Microsoft Office Word, Excel, Visio y Power Point, etc.
- Comunicación sólida para presentar y explicar problemas técnicos complejos.
- Excelentes habilidades de diagnóstico y solución de problemas, resolución de problemas y capacidad para aprender rápidamente.
- Centrado en el cliente, exhibiendo un fuerte deseo de resolver los problemas a satisfacción del cliente de manera oportuna.
- Capacidad para priorizar y administrar múltiples tareas en un entorno de soporte de ritmo rápido mientras se atiende a un grupo diverso de clientes internos y externos.
- Experiência de soporte técnico en controles de edificios, TI o industria relacionada.
**Preferible**
- Experiência con plataformas CRM de Salesforce (CRM, Cloudcraze, etc.)


  • Customer Service Rep

    hace 20 horas


    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics. Ensures information given to customers is timely and accurate. The...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **What we're looking for**:We're looking for an outstanding Customer Service Rep.Looking to learn about new technologies, are passionate about customer service and eager to lead a collaborative team?Then we'd love to speak with you**Position Overview****Primary Responsibilities**Responsible for case management while complying to established Quality Assurance...

  • Customer Service Rep

    hace 3 semanas


    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**Responsible in providing customer service regarding pricing, availability and delivery, orderplacement and inquiries, order maintenance (add, cancel, approve, routing options, approve airorder), and general product inquiry to ASCO Numatics and/or Aventics.Ensures informationgiven to customers is timely and accurate.The...

  • Technical Support Agent

    hace 2 semanas


    San José, Costa Rica DXC Technology A tiempo completo

    **Technical Solutions Rep ENG-SPA** **Description of the role** **Responsibilities**: - Technical Solutions Representative successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve...

  • Customer Service Rep

    hace 2 semanas


    San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...

  • Customer Service Rep

    hace 2 semanas


    San José, Costa Rica Emerson A tiempo completo

    **Responsibilities**:- **Provide Assistance to Customer and Distributors**:- **Review and Edit Proposals**:- Review and edit proposals to assure that all clauses are correctly identified to ensure that Tescom can satisfy all requirements.Review and process all awarded contracts to assure the contracts contain the same information as quoted.Evaluate any...


  • San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    At Te Connectivity, we are committed to delivering exceptional customer experiences that drive business growth and profitability. We're seeking an experienced Customer Service Manager II to lead our Customer Support team in the Americas Region.The ideal candidate will have a proven track record of leading diverse teams and driving business results through...

  • Technical Support Agent

    hace 3 semanas


    San José, Costa Rica Dxc Technology A tiempo completo

    **Technical Solutions Rep ENG-SPA****Description of the role****Responsibilities**:- Technical Solutions Representative successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.- Respond to service, product, technical, and customer- Resolve incoming...

  • Customer Service Rep Ii

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    We are looking for high energy, customerRequired experience/skills:- Experience in customer service or any customer facing environment an advantage.- Excellent communication skills in English, both written and verbal, additional languages an advantage- Quick learner and be able to comprehend interdependency of multiple programs/processes- Ability to stay...


  • San José, Costa Rica DXC Technology A tiempo completo

    **_ Responsibilities: _** - Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. - Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. - Provide software service, post - Provide direct post-sales systems technical support to end users and company...

  • Customer Service Rep

    hace 2 semanas


    San José, San José, Costa Rica Td Synnex A tiempo completo

    About the Role:- Follows procedures and guidelines to provide service to customers in a timely manner.**What You'll Do**:- Provides the highest level of customer service at all times to internal and external customers (20%)- Creates follow-ups with customers in order to provide the best customer experience.(20%)- Identifies issues that need escalation and...

  • Customer Service Rep

    hace 4 días


    San José, San José, Costa Rica Td Synnex A tiempo completo

    Follows procedures and guidelines to provide service to customers in a timely manner.**Essential Duties & Responsibilities Required**- Provides the highest level of customer service at all times to internal and external customers (20%)- Creates follow-ups with customers in order to provide the best customer experience.(20%)- Identifies issues that need...


  • San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...


  • San José, San José, Costa Rica Sherwood Design Engineers A tiempo completo

    Technical Draftsperson IIAt Sherwood Design Engineers, we strive to deliver innovative solutions for sustainable infrastructure, water management, and green building design.Our team's expertise includes net zero energy and net zero carbon systems, net positive water systems, resilient coastlines, natural resource protection, and more.**About Us**Sherwood...


  • San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...


  • San José, San José, Costa Rica United Parcel Service A tiempo completo

    **United Parcel Service: Delivering Exceptional Customer Experiences**We are a dynamic organization committed to driving innovation and excellence in the logistics industry.Our team is seeking an exceptional individual with strong communication skills and attention to detail to join our ranks as a customer service representative. In this role, you will...


  • San José, Costa Rica Intel A tiempo completo

    Come and join our team!Some of your roles and responsibilities in this exciting journey will be:- Identify and drive plans to get the best User Experience for Hub users.- Be the Customer Service champion, from early engagement of new Hub users, to sustaining.- Manage, individually or through others, customer escalations from day-to-day operations, identify...


  • San José, San José, Costa Rica Intel A tiempo completo

    Come and join our teamSome of your roles and responsibilities in this exciting journey will be:- Identify and drive plans to get the best User Experience for Hub users.- Be the Customer Service champion, from early engagement of new Hub users, to sustaining.- Manage, individually or through others, customer escalations from day-to-day operations, identify...


  • San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    **Job Summary:**Sysco Costa Rica seeks a skilled Credit & Collections Customer Care Specialist to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences while resolving complex credit and collections issues.**Key Responsibilities:**Respond to inbound calls from customers,...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of experience in IT help-desk or desk-side environment - Advanced written and spoken English level - High School diploma - Experience in Windows, Mac OS environments - Proven ability to communicate with technical and non-technical staff Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support...