Saas Renewals Risk Manager
hace 6 días
Splunk is here to build a safer and more resilient digital world.
The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.
While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.
If you become a Splunker, we want your whole, authentic self, what we call your "million data points".
So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.Role SummaryAre you an experienced Data Analyst from the SaaS domain, with proven expertise in turning quantitative and qualitative information into insights, and developing communication products that convey structured information to business users up to an executive level?Are you methodical and programmatic and able to develop and manage regular communication cadences, combined with responsiveness to critical ad-hoc information requests?If so, our role of SaaS Renewal Risk Manager is ideal for you.As a member of the SaaS Renewals Risk Management team at Splunk, you will play a pivotal role in maintaining a data-driven view of Renewal Risk across our global business.Focus will be on conducting risk analyses for our top accounts, ensuring the completeness of Risk Management Plans, and developing reporting suites that enable stakeholders to effectively assess and prioritize risks.Leveraging critical thinking and strong data analysis skills, you will also provide insightful recommendations to optimize our SaaS business operationWhat you'll get to doMaintains data-driven view of Renewal Risk for a minimum of 4 QuartersConsolidates risk signals from Quantitative and Qualitative Sources, including:Risks identified by Customer Success and Sales, tracked in the CRM (Salesforce)Risks identified by Renewals Representatives, detailed in Renewal Forecast assetsRisk Signals from Data Science developed by our Experience Strategy and Insights team.Monitors progress on Risk ResolutionQuantitatively, using reporting on progress/stale-dating of Risk Management PlansQualitatively, reviewing quality / completeness of Risk Management PlansDevelops reporting assets for stakeholders to understand and rank riskSupports Renewals Management to prepare and conduct:Renewal Readiness Inspection Cadences.Risk Management Inspection CadencesFacilitates meetings and other communication, including status reporting and meeting notesSupports Renewals Leadership (and by extension Sales Leadership):Identify priority candidates for Risk ReviewsPreparation assistance for review meetings including insights, recommendations, and visualizationsExceptions Reporting on (Potential Unmanaged Risk)Significant Risk Signals from Data Science not identified / managed as riskStale Dated Risk Management PlansIdentify poorly formed risk management plans (lacking specificity, ownership, etc) and inform via renewals leadership for Sales attentionSeeks process improvements, and works directly with team members to ensure processes are updated in real-timeQualificationsData Management & AnalysisAnalytical background, using data and qualitative input to synthesize insights.Self sufficient in data management and analytics - able to take large and disparate datasets and perform operations and analysis using standard tools like Excel, Tableau, SalesForce reporting suite.Strong familiarity with Python, SQL preferredComfortable working with senior data analysts to describe needs for standardized and ad-hoc reporting from business systemsCommunication Product DevelopmentDeep experience with developing communication products for business stakeholders, including data visualization and dashboardsAbility to synthesize quantitative and qualitative information down to essentials for management and executive audiencesEye for detail and aesthetics - ensuring accuracy and clarity in all outputsStructured Program Management/ExecutionDisciplined and independent in running communication cadences: maintaining awareness of all stakeholder needs and cadences, and ensuring that deliverables are updated and readyContinuous improvement sensibility: actively seeking ways to make communications efficient and useful across a diverse set of teams and individualsInfluence and ControlAbility to influence and gain cooperation from partners outside a span of direct control.
Including Sales, Customer Success and Renewals management who will provide input on needs and consume the outputs.Ready to raise issues, concerns and recommendations to Sr. Management on the effective use of the communication products under management.CommunicationExcellent written and verbal communication skills (English)Technical writing experience is a plus
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