Customer Service Representative

hace 1 día

San José, Costa Rica Trevipay A tiempo completo

At TreviPay, we believe loyalty begins at the payment.
Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables.
With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
**Duties**
- Must exemplify TreviPay Mission and Values.
- Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).
- Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer Use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.
: tier 2 or 3 or Leadership).
- Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures.
- Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation.
- Welcome change and adapt positively to internal and external changes as well as driving change as needed.
- Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
- Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.
: rejections, disputes, authorizations, technical needs, potential account issues, etc.)
- Complete assigned learning before the due date while actively participating in learning sessions.
- Perform other duties as assigned by leadership.
**Skills**
- Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
- Minimum two years of customer support experience with heavy inbound call volume.
- Motivated and enthusiastic with a desire to be in Customer Success.
- Organized and self-sufficient with moderate supervision needed and the ability to communicate summary of completed tasks to leaders.
- Ability to skillfully manage challenging customer situations.
- Coachable with ability to improve performance based on feedback.
- Proficient with Outlook, Word, and Excel.
- Ability to work in a team and independent environment.
- Ability to consistently meet expectations in an ever-changing environment.
- Professional written and verbal communication skills.
- Bilingual - Fluent Spanish & English (Written & Verbal)

**Core Competencies**

Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others.
The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.
Active Listening

Authentic

Change Agent

Confidence

Display Mindfulness

Embrace Empathy

Flexible

Forward Thinking (Critical, Analytical, Creative)

Helpful

Highly Responsive

Positive Attitude

Positive Body Language

Resourceful

Team Mindset

Tone of Voice

Trustworthy

Our Purpose We help business grow.
Our Vision To bring innovation and payment expertise to every business in the world.
Our Mission To make B2B payments easier, faster, and smarter.
Our Values

Springing from the foundation of trust are our core values:

- Ingenuity TreviPay was created through creative problem solving and seizing opportunities.
This spirit continues to drive our business today.
- Empathy TreviPay takes pride in the ability to actively listen to understand and support the distinct viewpoints of employees, customers and our communities across the globe to contribute positively to the diverse TreviPay network.
- Tenacity Underpinning our efforts is a relentless commitment to our customers and their success.
We give our employees the autonomy to make decisions, all for the collective success of ourbusiness and the business of our customers.
Our values come from eight guiding principles:

- Cultivate a Growth Mindset
- Encourage Entrepreneurial Spirit
- Experience a Culture of Empowerment
- Unite in a Team
- Have Fun
- Champion Diversity
- Align for Client Centricity
- Act with Integrity

What is in it for me?
- Work in a friendly and caring company where teamwork is key
- Work with skilled people that are invested in your success and growth
- Remote working is the new normal with flexible work options and paid holidays
- Competitive salary with a comprehensive benefits package starting day one
- Work in a fun environment that promotes creative thinking and a positive attit

  • Customer Service Representative

    hace 2 días

    San Francisco, Costa Rica Cognizant Technology Solutions A tiempo completo

    We are hiring Senior Customer Service Representatives to manage customer queries and complaints. **Customer Service Representative Responsibilities**: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging...

  • Customer Service Representative

    hace 1 día

    San José, Costa Rica Talent2Win A tiempo completo

    **customer service representative**:**Talent2Win**San JoséSan Joséexperiência0 añosTelecomunicacionesindefinidojornada completasalariono especificadopublicadohace 3 horas¡BUSCAMOS TALENTO COMO TÚ!Empleocostarica #OportunidadEmpleoSi tienes bachillerato comprobable y Nível de inglés (avanzado) esta es tu oportunidad.Ingresa al mundo de Customer...

  • Customer Service Representative

    hace 1 día

    San José, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service RepresentativePosición 100% PRESENCIAL, oficina se ubica en Santa Ana.Horario de Martes a Sábado de 7am a 4pm.**Requisitos**:Inglés avanzado.Título de bachillerato.Minimo 1 año de experiência en call center.**Salary**: ¢600,000.00 - ¢670,000.00 per month**Education**:- High school or equivalent (required)**Experience**:- customer...

  • Customer Service Representative

    hace 1 día

    San Antonio, Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo $900 al mes

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Bill Gosling Outsourcing. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and resolving inquiries efficiently.

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Go2 A tiempo completo

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. - Will do data entry tasks such as support ticketing and order fulfillment, etc **Requirements/Skills**: - Updated resume with employment dates (Months and Years) -...

  • Customer Service Representative

    hace 23 horas

    San José, Costa Rica Infotree Global Solutions A tiempo completo

    Nos encontramos en búsqueda de un Customer Service Representative, para uno de nuestros clientes en la zona de Santa Ana, posición 100% presencial.**Requisitos**:- Bachillerato en Educación Media concluido.- Experiência previa de al menos 1 año en Call Center.- Inglés avanzado.Tipo de puesto: Tiempo completoSalario: ¢500,000.00 - ¢600,000.00 al...

  • Customer Service Representative

    hace 1 día

    San José, Costa Rica Infotree Global A tiempo completo

    We are hiring!Customer Service RepresentativeWhat do you need?- High School or **9th grade completed**:- At least **8 months of experience **in the call center industry- **Advanced English Level**:- Ability to **work on site **in Santa Ana- Schedule Tuesday to Saturday from 7**:00 am to 4:00 pm****Salary**: ¢500,000.00 - ¢600,000.00 per...

  • Customer Service Representative

    hace 1 día

    San José, Costa Rica Stt Group A tiempo completo

    Responsibilities:- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactivecommunication- Provide accurate, valid and complete information by using the right methods/tools- Handle customer...

  • Customer Service Representative

    hace 1 día

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics.Ensures information given to customers is timely and accurate.The...

  • Customer Service Representative

    hace 5 días

    San José, San José, Costa Rica Igt A tiempo completo

    At IGT, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in providing timely and effective support to our customers.We are looking for an individual with excellent communication skills and a passion for delivering top-notch service. If you have 6 months of experience in customer...

  • Customer Service Representative

    hace 1 día

    San José, Costa Rica Independent Recruiter A tiempo completo

    We are looking for hundreds of **customer service representatives**."Evolving the BPO services and helping with our clients´ needs to a whole new level.Compensation**:USD 3 - 5/hour.**+ Holiday pay (up to 2x pay rate).Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia,...

  • Customer Service Representative

    hace 1 día

    San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.**"Evolving the BPO services and helping with our clients´ needs to a whole new level."Compensation**:USD 3 - 5/hour.**+ Holiday pay (up to 2x pay rate).Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia,...

  • Customer Service Representative

    hace 23 horas

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to ASCO Numatics and Aventics.Ensures information given to customers is timely and accurate.The representative is...

  • Customer Service Representative

    hace 4 días

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    About the OpportunityWe are seeking a highly motivated and results-driven Customer Service Representative to join our growing team. As a key member of our customer advocacy culture, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and follow-up.In this role, you will:Adapt to our...

  • Customer Service Representative

    hace 5 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team in Costa Rica. As a key member of our support team, you will be responsible for providing timely and accurate operational support to customers on our internal platform, ensuring a first-class customer experience in all interactions.Key ResponsibilitiesIdentify...

  • Customer Service Representative

    hace 1 día

    San José, Costa Rica Oocl Usa Inc A tiempo completo

    **Customer Service Representative - Escazu, Costa Rica.**The International Customer Service Representative is accountable for supply chain management of North America based customers.As the international service representative, you will provide day-to-day back office support for all North American operations.You will ensure global first-class customer...

  • Customer Service Representative

    hace 2 días

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    About UsHuntsman Corporation is a globally recognized leader in the production and marketing of specialty chemicals. With a diverse portfolio of over 7,000 products, we cater to a wide range of consumer and industrial end markets.Job SummaryWe are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible...

  • Customer Service Representative

    hace 1 día

    San Antonio, Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo $900 - $950 al mes

    Job Summary:We are seeking a highly motivated and skilled Customer Service Representative to join our team in Heredia, Costa Rica.About the Role:As a Collection Agent, you will be responsible for initiating and receiving calls to facilitate payment arrangements. You will discuss payment plans and negotiate terms as needed. Your primary responsibilities will...

  • Customer Service Representative

    hace 1 día

    San Antonio, Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo $900 al mes

    Unlock a Rewarding Career in Customer ServiceAre you passionate about delivering exceptional customer experiences? Bill Gosling Outsourcing is seeking dedicated individuals to join our team as Customer Service Representatives in Heredia, Costa Rica.In this role, you will engage with customers daily, addressing inquiries professionally and efficiently. You...

  • Customer Service Representative

    hace 1 semana

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.We utilize the latest technology and the Internet of Things to develop integrated and innovative service solutions in various areas.Our team of 9,000 associates at 27 locations supports national and international customers in over...