Escalation Support Management

hace 8 horas


Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Escalation Support Management

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.
Our new innovative IT services organization is HPE Pointnext.
We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.
Defines high-impact, long-term supply chain architecture strategies at the global, regional and operational level.
Establishes and manages cross-functional, cross-regional teams to design and implement end-to-end supply chain capabilities, network design and architecture strategies.
Manages strategic supply chain models which translate physical and financial flows into business processes, implementing product and services supply chains into the company's business systems.
Identifies, recommends, and implements opportunities for improvement across the supply chain.
Partners with management and the extended organization to identify operational inefficiencies and new business opportunities.
Develops recommendations based on benchmarking, financial results and statistical data.
Communicates strategic direction to the organization.
**_ How you'll make your mark:_**
- Review data and identifies issues or conclusions to report to more senior individual contributors.
- Contribute to a project or cross-functional team as a member with peer reviewing role.
- Support senior team members by performing ground work analysis used to create strategic supply chain solutions.
- Review performance metrics on a regular basis, identifying opportunities for improvement.
**_ About you:_**
- ** First level university degree or equivalent experience.
**:

- ** Typically 2-4 **years of experience in a supply chain function, parts orders or inventories.
****:

- **Intermediate English Level.
**:

- Strong analytical skills.
- Demonstrated knowledge of Excel, PowerPoint, Word, and Access.
- Experience and Knowledge in SAP and SFDC
- Ability to work on a team and collaborate across business units.
- Developing business acumen, including understanding of the company's overall business model.
Join us and make your mark
costarica

LI-Hybrid

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element
Want to know more about it?
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

HPE is an EOE / Female / Minority / Individual with Disabilities /

At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.
If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you.
Then let's stay connected
**Job**:
Supply Chain & Operations
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.



  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their...


  • Heredia, Costa Rica Citrix A tiempo completo

    Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...


  • Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Senior Escalation Engineer Virtualization**:Do you enjoy tackling hard-to-solve technical problems?Are you interested in gaining exposure to exciting products?Are you looking for the opportunity for growth and learning?Would you like to work for one of the most innovative companies around?If you answered yes to these questions, we may have the job for...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Position Summary** **Primary Responsibilities** Independently defuses sophisticated customer situations by using appropriate communication planning and follow-through that helps drive confident communication. Independently resolve the most technically complex, critically important or politically hot customer issues. Be an effective technical interface...


  • Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...


  • Heredia, Costa Rica Citrix A tiempo completo

    Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...

  • Sr Escalation Engineer

    hace 2 horas


    Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

  • Escalation Engineer

    hace 2 horas


    Heredia, Costa Rica Citrix A tiempo completo

    Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...


  • Heredia, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer.You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management.Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills?Then we'd love to speak with you!**Position...

  • Escalation Engineer

    hace 2 horas


    Heredia, Costa Rica Citrix A tiempo completo

    Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...


  • Heredia, Costa Rica VMware A tiempo completo

    **Why will you enjoy this new opportunity?** The Senior Manager position with the Global Support, Success 360 Support Services Management Team provides a unique opportunity to grow your career and expand your learning opportunities in a multitude of areas. From strategic customer engagement, to the development of future leaders, continuous improvement of...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...


  • Heredia, Costa Rica Citi A tiempo completo

    **Key Responsibilities**: - Manage end-to-end process and provide timely updates to Senior Management including potential risk on the timely completion of issues owned by Controllers - Act as the Delegate on Issue Management forums and governance groups on behalf of Controller - Manage and monitor issues portfolio for the Controllers organization, including...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Junior Inventory Escalation AnalystThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.Responsible for planning, scheduling and...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience.The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt...


  • Heredia, Costa Rica Citi A tiempo completo

    An opportunity is available within our Finance team for a dynamic and driven finance professional to join as **_Vice-President, of Controls and Analysis, _**responsible for supporting issues management for Global Controllers.This role will focus on end-to-end issues management, tracking and monitoring on-time remediation and preparing material to keep the...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of building financial and operational reports/data sets that inform business decision-making experience - 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience - 5+ years of Managing Cash Application Processes - 5+ years of experience Leading...