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Escalation Management Operations Internshipship
hace 4 semanas
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.
**Job Family Definition**:
Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.
**Management Level Definition**:
**_
Responsibilities:_**
- Follows established guidelines and procedures to update and document processes and procedures for the Escalation Management Organization.
- Collaborates with senior Operations SME’s to assess and update established processes and documentation.
**_
Education and Experience Required:_**
- Internship Position: 3rd Year of University Degree completed-typically a non
- technical degree specialization.
**_
Knowledge and Skills:_**
- Moderate knowledge of IT and services industry
- Need basic organizational, analytical and communication skills.( MANDATORY)
- Strong written and spoken English Skills( MANDATORY)
- Strong Microsoft Office Suite abilities
- Excel, PowerPoint, Word, Outlook and Sharepoint( MANDATORY)
- Meeting Facilitation - scheduling and leading meetings and work sessions.
- Process Validation( MANDATORY)
Join us and make your mark
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?
Then let’s stay connected
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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