Knowledge Base Specialist

hace 3 días


Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
**Responsibilities**:

- Responsible for capturing, updating, formatting, and uploading (to the knowledge base) process documentation (workflow diagrams, standard operation procedures, knowledge articles, work instructions, etc.)
using content direction from the respective functional teams.
- Responsible for administering and uploading HR policy updates based on direction from the Associate Relations team
- Administers knowledge articles (FAQs, presentations, practice guidance, and other HR documents) based on content direction from the respective functional team.
- Supports the design of new knowledge distribution policies and encourages use of new practices.
- Monitors and supports regular reviews of knowledge base content and ensures follow up with content owners on aged content.
Skills and Experience:

- Education Level: bachelor's degree in business or related field.
- 2 Years experience managing data, content, or business processes; managing business operations relationships and driving quality improvement
- 3 Years quality assurance analytics or contact center experience.
- English Level of a C1+



  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Responsible for capturing, updating, formatting, and uploading (to the knowledge base) process documentation (workflow diagrams, standard operation procedures, knowledge articles, work instructions, etc.) using content direction from the respective functional teams. - Responsible for administering and uploading HR policy...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:**Responsibilities**:- Responsible for capturing, updating, formatting, and uploading (to the knowledge base) process documentation (workflow diagrams, standard operation procedures, knowledge articles, work instructions, etc.)using content direction from the respective functional teams.- Responsible for administering and uploading HR policy...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Responsible for capturing, updating, formatting, and uploading (to the knowledge base) process documentation (workflow diagrams, standard operation procedures, knowledge articles, work instructions, etc.) using content direction from the respective functional teams. - Responsible for administering and uploading HR policy...


  • Heredia, Costa Rica Dhl A tiempo completo

    **Knowledge Management Specialist**:The Regional Knowledge Manager role is to identify, collect, synthesize, organize and manage organizational knowledge in support of all business units.This includes accumulating, understanding and leveraging knowledge about the business activity in behalf of the organization, its clients, its employees and partners.The...


  • Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    **Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Heredia, Costa Rica Sgf Global A tiempo completo

    **Data Base Administrator (Remote)****Heredia, Costa Rica**SGF Global is looking for a Data Base Administrator, for IT enterprise in Heredia, Costa Rica.**Overview**:Responsible for standards and design of physical data storage, maintenance, access and security administration.The Database Administrator work assignments are varied and frequently require...


  • Heredia, Costa Rica Sgf Global A tiempo completo

    **Data Base Administrator (Remote)****Heredia, Costa Rica**SGF Global is looking for a Data Base Administrator, for IT enterprise in Heredia, Costa Rica.**Overview**:The Database Administrator work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.Maintains systems documentation on...

  • Data Specialist

    hace 7 días


    Heredia, Costa Rica Moody'S A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.This role is responsible for addressing data-related requests and issues in our range of local products.This means assisting our first line support with client inquiries and ensuring daily communication with our information providers, as well as reporting...


  • Heredia, Costa Rica DHL A tiempo completo

    **Shared Services Specialist***: The Shared Services specialist’s role is to liaise between the operational Shared Services team regionally and the Shared Services Service Lead (dotted line). The main focus is to deliver proposals for efficiency gains (standardization & automation) for the supported Shared Services in cooperation with the SD...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • Cad Specialist

    hace 4 días


    Heredia, Costa Rica CBRE A tiempo completo

    Job Title: CAD Specialist SUMMARY The CAD Specialist applies strong working knowledge of drafting in AutoCAD or Revit to accurately update drawings and property management software for various clients. This includes regular updates of drawings to account for building changes, data maintenance for space-related metadata, drawing audits, integrity checks of...

  • Recruiting Specialist

    hace 7 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Recruiting Specialist will provide support to the full range of the recruiting and selection cycle and functions within Auxis' Costa Rica's Operations.The Specialist will be responsible for sourcing, recruiting, and screening applicants for a variety of positions, including Customer Service, IT, & Finance & Accounting and other back office...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Jr. Recruiting Specialist will provide support to the full range of the recruiting and selection cycle and functions. The Specialist will be responsible for sourcing, recruiting, and screening applicants for a variety of positions, including Customer Service, and back office process roles. The Specialist must be able to work in a fast-paced...

  • Data Entry Specialist

    hace 7 días


    Heredia, Costa Rica Bcd Meetings & Events A tiempo completo

    **BCD Meetings & Events: Data Specialist (Data Entry)****About Us**:At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers.As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people,...

  • Data Entry Specialist

    hace 4 días


    Heredia, Costa Rica BCD Meetings & Events A tiempo completo

    **BCD Meetings & Events: Data Specialist (Data Entry)** **About Us**: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of...


  • Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • HR Payroll Specialist

    hace 1 día


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Payroll Specialist will be responsible for performing Payroll and Human Resource related duties for Costa Rica and Colombia. This position may support the following functional areas: Payroll, benefits administration, Onboarding, New hire process, terminations, Employee Status changes, Policy implementation & monitoring, employment law...


  • Heredia, Costa Rica DHL A tiempo completo

    PROBLEM MANAGEMENT SPECIALIST Purpose: 1. Full command of the Problem Management process in DPDHL, as well as PRS techniques (Kipling, 5 times why, Ishikawa diagram, PDCA, etc). 2. Single Point of Contact in the region (Americas) for everything related to Problem Management at a Global level. 4. Hold monthly meetings with the EUS teams in America to...

  • Talent Development

    hace 6 días


    Heredia, Costa Rica Dhl A tiempo completo

    **Role Title**:Talent Development & Experience Specialist**Business Unit**:IT Services**Role Purpose**:Talent Development Specialist participates in the planning, development and implementation of the overall organizational development strategy and supports delivering positive experiences to employees that help raise their engagement levels, workplace...