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Job Description Position Summary   Participate delivering solutions driven technical support by using troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus.   General Job Responsibilities  Working with customers/employees to identify problems and advising on the solution over the phone, emails, and chat.  Logging and keeping records of customer/employee queries.  Updating self-help documents so customers/employees can try to fix problems themselves.  Customer Request, failure or complaint Log in (via all communication channel).  In case of escalation create & forward ticket to level 2  Give answers to known post/presales technical issues.  Process online Chat  Process remote Support  Solve or forward configuration and application questions.  Collect log files & configuration files & data bases.  Forward non post sales Tech Support issue to related department.  Active contribution for product improvement  Perform other functions related to the position.    Qualifications Minimum High school diploma.  Tech Enthusiast  Assertive communication and empathy.
Excellent oral and written communication skills.  Multi-tasking.  Ability to work collaboratively in a team environment.  English level C1   Additional Information Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos