Application Support Tech C10

hace 1 mes


Heredia, Costa Rica Citi A tiempo completo

The Applications Support Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

**Responsibilities**:

- Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
- Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
- Partners with appropriate development and production support areas.
- Participates in validation and testing activities.
- Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
- Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
- Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
- Exchanges ideas and information in a concise and logical manner.
- Performs other duties and functions as assigned

**Qualifications**:

- Intermediate - Advanced English
- Knowledge of OS such as Unix, Linux, Mainframe
- Experience of participation in some process improvements.
- Be able to work under pressure
- Analytical and troubleshooting skills.
- Good interpersonal and communication skills, able to convey clear messages, great teammate
- Bachelor’s/University degree in systems or computer engineering is a plus
- Programming skills is a plus
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting


  • Tech Support Engineer Iii

    hace 4 semanas


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III Tech Support Engineer III (REMOTE) MAJOR RESPONSIBILITES: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and sales...


  • Heredia, Costa Rica FusionHit A tiempo completo

    **RESPONSIBILITIES AND RELATIONSHIPS** - Act as bridge between business developers to collect requirement build solutions for the business problems. - Liaise with onsite/offshore teams to remove impediments and diagnose/prevent incidents. - keen desire to learn & continuously develop your technical skills. - Be part of the global company (UK, US...


  • Heredia, Costa Rica Citi A tiempo completo

    This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless...


  • Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**:235499 We are currently seeking a Application Process Support L3 to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Incident Management - liaise with Data Support, SMI and TICM Teams to resolve process related issues - Process Escalation - follow-up with client and...

  • Finance Acctg Analyst

    hace 4 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The Finance Acctg Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...


  • Heredia, Costa Rica DHL A tiempo completo

    **SUMMARY** Begin your career with DHL IT Services! We are seeking for an experienced Principal Application Support Specialist to join our team. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution...


  • Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 269769 We are currently seeking a Application Management Support to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Backups: Monitor and validate all backups steps: creation, storage, duration, etc. - Disk Space: Validate database space, research root cause if any...


  • Heredia, Costa Rica Citi A tiempo completo

    **The KYC Application Support Analyst **is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology teams.** **Responsibilities**: - ** Analyze Citi KYC incidents and requests raised by users and work tech support...

  • BAO Support Analyst

    hace 2 semanas


    Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Operational Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...

  • L2 Tech Support Engineer

    hace 1 semana


    Heredia, Costa Rica Encora A tiempo completo

    **Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: **Application Strategy and Planning**: **Application Implementation**: **Application Maintenance and Support**: **Application Integration**: - Work with technical teams to design and implement integration solutions, ensuring data integrity and security. **User Training and Adoption**: **Vendor Management**: - Evaluate...


  • Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...


  • Heredia, Costa Rica BMA Group A tiempo completo

    The Application Support specialist needs to understand the Application in question (Billing in this case) which can be learned on the job, although the transferable skills are this support on another system. **Knowledge** - Customer management - Order management - E-commerce - Financial systems - SQL queries - Creating reports -...

  • Cash Application Analyst

    hace 4 semanas


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    AWS is seeking an experienced and hands-on Cash Application Analyst to join our Accounts Receivable team. This person will lead our efforts for managing day to day cash application. The right candidate will be responsible for maintaining stringent SLAs on productivity, turn around time and accuracy of posted cash. Candidate would be responsible for creating...


  • Heredia, Costa Rica Encora A tiempo completo

    **Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...


  • Heredia, Costa Rica Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Heredia, Costa Rica Citi A tiempo completo

    **Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...


  • Heredia, Costa Rica BMA Group A tiempo completo

    **Job Title**: **Senior Application Security Engineer** **Job Category**: Professional **Department/Group**: Security Engineering **Position Type**: Full time **Location**: Remote, Costa Rica **Reports to**: Engineering Manager **Senior Application Security Engineer** **What you'll be doing** **Responsibilities**: - Collaborate with software...


  • Heredia, Costa Rica Citi A tiempo completo

    **Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...


  • Heredia, Costa Rica Citi A tiempo completo

    **Team/Function Overview**: **Key Responsibilities** - Develop and maintain technical support documentation. - Perform start of day checks, continuous monitoring, and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams. - Use a sharp risk lens, including...