Tech Support

Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...

**Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...

**Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...

We are currently seeking a Field Tech Support to join our team in Heredia, Costa Rica. **Job Level Specific Duties**: - Diagnoses and troubleshoots Level 1 problem encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users requests regarding computer systems - Acknowledges receipts of all users...

Job Summary: The Jr. Linux/System administrators support their clients through the tickets and phone. **Responsibilities**: - Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction. - Performs diagnosis using documented procedures,...

Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. Resolve complex queries while providing world class support to our customers. Including supporting coworkers with their challenges. Provide level 1 technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to...

**JOB SUMMARY**: The position strives to achieve the successful implementation of strategic/transformational programs related to the Costa Rica Site, leading and leveraging processes, technologies, capabilities, and people. The position will have its reporting line to the Dir Pharm Tech in close coordination and collaboration with all functional...

**Job Summary** **Responsibilities** - Receive and process incidents submitted through the CBA Tech Café form. - Follow up with respective users to notify them of next steps or resolution status, ensuring clear communication and user satisfaction. - Troubleshoot technical issues reported by users and provide appropriate solutions. - Maintain detailed...

We are currently seeking a Field Tech to join our team in Heredia, Costa Rica **Position's General Duties and Tasks**: - _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may include the following activities:_ - a. Assembly of...

We are currently seeking a Field Tech to join our team in Heredia, Costa Rica **Position's General Duties and Tasks**: - IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may include the following activities: a. Assembly of equipment...

The Applications Support Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...

We are currently seeking a Field Tech Specialist to join our team in Heredia, Costa Rica. NTT Data Services is Hiring! **Position's Overview** At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to...

**Responsibilities**: - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Provides expertise in area and an...

**Responsibilities**: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and sales organization in the product and customer service delivery improvement process. - Provide level 1 technical assistance in analyzing, diagnosing,...

As a member of Technical Services, this role will work closely with our customer-facing integrations teams. The Integration-Activations team serves as the primary point of contact for enabling an integration between PatientPop and the practice's EMR/PMS/Scheduling System. The team handles new activation requests, trains practices on how to manage their newly...

**About the Role**: We are looking for an entry-level Technical Support Coordinator, or someone with a proven track record of providing exceptional customer service (preferably in a SaaS), ready to step into the exciting world of Customer Integrations. Tech Support Coordinators also work alongside the Activations team to ensure the quality assurance of...

Requisitos: - Computer Science student - Knowledge of Windows and Office 365 (desirable) - Knowledge of VPN, RAM memory, hardware and software - Advanced English - Availability to work on site in Heredia The process will have a 6- Week training on the efficient performance of all tasks Actividades a realizar: We are looking for agents to provide tech...

Requisitos: *Computer Science student *Knowledge of Windows and Office 365 (desirable) *Knowledge of VPN, RAM memory, hardware and software *Advanced English *Availability to work on site in Heredia The process will have a 6- Week training on the efficient performance of all tasks Actividades a realizar: We are looking for agents to provide tech support for...

**Objective**: **Hard skills**: - Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must). - Work experience directly with customers debugging code. (must) - Demonstrated ability to troubleshoot and triage complex, code-related technical issues (must). - Bachelor of Science degree in a Computer Science, Engineering, or related...

**Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...