It Support Engineer

hace 3 días


Alajuela, Costa Rica Teceze Ltd A tiempo completo

Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot for end-user equipment.
- Performs remedial repairs on Desktops, laptops, and any other authorized
peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network
connectivity, and PC hardware/software including mobile phones.
- This position requires the ability to work in a process-based environment requiring
flexibility and teamwork.
Performs other duties as assigned.
**Required Skillset**
- Minimum of 1-3 years of IT experience.
- Experience of support end-user devices in an enterprise desktop environment.
- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
- Mobile device management including IOS and Android devices, enterprise
encryption solutions
- Basic experience of Networks and end-user infrastructure systems such as Active
Directory, SCCM, Intune, VPN and Antivirus soft
- Proven analytical, troubleshooting, and problem-solving skills.
- Basic Networking Skills
- Proven ability to multi-task, effectively determine priorities and meet SLA's.
- Local language is mandatory, plus good command of English

**Job Type**: Temporary

**Salary**: ¢100.00 - ¢200.00 per day

Ability to commute/relocate:

- Tres Ríos, Provincia de Cartago: Reliably commute or planning to relocate before starting work (required)



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