IT Support Analyst

hace 4 días

Alajuela, Costa Rica Philips A tiempo completo

**Job Title**: IT Support Analyst

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for**
- Administration and patching of Windows Servers
- Wireless controller and Access Point management
- VMware vsphere upgrade and management
- Monitoring of Cisco equipment, Dell Hardware, HP Hardware
- Documentation of processes, WI, structure and configurations
- Horizontal cabling management
- Secondary fiber optic internet service
- Primary fiber optic internet service
- Link to global Philips network
- SIP Trunk Telephony Service
- Software warranty and license administration
- Certificate Management for Wireless Printers
- Electronic billing system administration
- Administration of IP reservations in DHCP
- Local and Remote Backup Management

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Requires 2+ years’ experience in infrastructure support.
- Intermediate/Advanced English
- Requires basic knowledge of phone systems support.
- Knowledge of Office 365.
- Knowledge of ITIL.
- Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level.
- Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
- Strong experience in networking environments.
- Experience in Backups, Active Directory, Exchange and Windows server environments.
- Experienced in supporting PDA’s (Android, IOS).
- Experienced in Lean concepts.

**Preferred**

CCNA certifications

**You are a part of**

A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

**In return, we offer you**

In order to develop your full potential, we will offer you the flexibility, encouragement and opportunities to keep you inspired and engaged. After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way, since together we can improve the world.

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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