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Collections Support Representative
hace 1 mes
Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers.
Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.
About This Role
Partners with the businesses to ensure that the capital strategies are operationally supported and strategically focused to secure the greatest return on investment for the global company.
Gathers financial data and performs financial analyses and reporting (e.g., profit & loss, balance sheet, cash flow, pricing, etc.)
to influence decisions within the business and to drive cross-business initiatives (e.g., Mergers & Acquisitions).
Drives the forecasting process (weekly, monthly, and long term) by analyzing trends within the businesses and ensuring alignment with business
- and corporate-wide objectives.
Communicates and drives adherence to Generally Accepted Accounting Principles (GAAP) and the organization's financial goals and policies.
Has the fiduciary responsibility to represent financial results correctly both internally and externally.
Ensures strong business controls.
What You'll Do
- Contact 60,90, 120-day past due customers through a predictive dialer and account portfolio.
- Create Service Orders, adjustments, reconciliation of accounts and obtain payment through a courtesy call.
- Confirm or create tickets for customer deliveries.
- Document activity on customer's account
Who you are
- B2+ English language Domain, proven verbal and writing Skills
- High school diploma degree is required
- Microsoft Office Basic domain (Excel, Word and Outlook)
- Contact Center oriented and business previous experience
- Goal oriented
- Exceptional attitude
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.
At DXC we support each other and work as a team — globally and locally.
Our achievements demonstrate how we deliver excellence for our customers and colleagues.
You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC we have a People First strategy and a Virtual First model.
In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination.
The majority of our workforce now works remotely and will continue to do so.
We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.
