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hace 2 semanas
**Major Duties/Responsibilities**:
- Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.
- Analyze credit limits and credit requirements for customer accounts.
- Reconciliation of customer accounts to determine strategies within the accounts receivable balances.
- Answers inquiries and resolves routine issues within in the credit to cash process.
- Requires broad knowledge of company, products and/or services.
- May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
- Exercises limited independent judgment and discretion in handling various deliveries and credit hold releases.
- Discuss account resolutions with internal parties.
- Transmit, generate billing data to customers and resolved billing inquiries.
- Build account receivables reporting from credit, cash, and collections.
**Minimum Education/Knowledge Required**:
- Degree preferred in Accounting, Business Management or Finance.
- Fluent in English.
- Practical knowledge of Oracle e-Business Suite preferred.
- Good analytical and problem solving skills and keen attention to detail.
**Minimum Experience Required**:
- 2 years in accounts receivables Customer Service Representative position; accounts receivable representative.
- Experience in LAM and NA collections market and automation industry preferred.
- Experience in transitions and stabilization process.
- Previous Experience in continuous improvement process is preferred.
