Risk Ops, Amazon Music, Risk Operations, Amazon

hace 13 horas


Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

English level C1 or equivalent
- University level Bachelor's Degree or 5+ years of Trust and Safety or Executive Customer Service experience
- Minimum 2 years of process experience in risk management, entertainment, customer service or similar production environment
- 3+ years professional experience with MS Excel
- Highly experienced in trend and data analysis skills (using excel and similar software), with an ability to notice patterns in data to drive decision making
- Experience in owning process improvement while being highly analytical and utilizing problem solving skills to simplify
- Proven project management skills with an ability to think creatively
- Experience documenting and driving new process integration
- Ability to drive root cause analysis and identify corrective actions for escalations
- High level of interest in entertainment industry

Want to help build the future of music and audio entertainment?
Amazon Music builds new experiences for Amazon Music listeners.
We help our customers discover up-and-coming creators, while also having access to their favorite music and podcasts.
We build systems that are distributed around the world, spanning our music apps, web player, and voice-forward experiences on mobile and Amazon Echo devices, powered by Alexa.
Amazon Music products support our mission of delivering audio entertainment in new and exciting ways that listeners love.
Amazon Music's Trust and Safety team is looking for RiskOps Specialists to moderate Trust and Safety issues for emerging audio products.
You will work with a cross-functional team that includes Product, PR, Engineering and executive leadership.
This role will own all moderation decisions and drive expedient resolution for critical issues.
Come make history, as we launch new projects for millions of listeners.
Heredia, H, CRI
- Reading and writing proficiency in second language (German, Hindi, Japanese)
- Experience using SQL/Intercom and Airtable
- Strong technical and analytical aptitude, and some knowledge of statistics
- High level attention to detail and advanced organizational skills
- Comfortable handling a high volume of work on a daily basis
- High moral aptitude
- Experience in digital media and knowledge of the publishing industry is a plus



  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - 3+ year(s) of experience in case management, quality, investigation, e-commerce, risk and/or escalation roles in corporate environments. - Experience in peer...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor’s Degree - 5+ years' program management, risk management, or legal experience - Experience using oral and written communication to propose complex solutions and explanations - Experience defining and delivering business requirements - Experience managing multiple projects and work streams - Experience working with and presenting to business...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor degree in business, information systems, accounting, finance, or related field- 8+ years of experience with operations auditing, risk management, IT Compliance, Information Security, IT program or project management and/or technology.Amazon is seeking a Senior Risk Manager to support the Finance Operations (FinOps) Controllership and Self-Inspection...


  • Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience- 5+ years of finance or a related analytical field experience- 4+ years of solving complex business...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of relevant work experience. - Proven written and verbal communication skills in English. - Ability and willingness to work weekends. - Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc. - A passion for reading - Ability to work in a fast-paced, production-oriented...


  • Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Bachelor's Degree- 5+ years' program management, risk management, or legal experience- Experience using oral and written communication to propose complex solutions and explanations- Experience defining and delivering business requirements- Experience managing multiple projects and work streams- Experience working with and presenting to business leadership-...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of relevant work experience.- Proven written and verbal communication skills in English.- Ability and willingness to work weekends.- Maturity and ability to review explicit adult content from a clinical perspective.This includes nudity, strong language, etc.- A passion for reading- Ability to work in a fast-paced, production-oriented environment.-...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications- 1+ years experience of handling escalations- Ability to drive root cause analysis and identify corrective actions in cooperation with stakeholders- Experience driving and documenting new processes and simplify existing processes- Experience with KDP UI and tools- Ability to work nights, weekends, and overtime as needed- Strong oral and...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of relevant work experience.- Proven proficiency on German as a third language is a must.- Proven written and verbal communication skills in English.- Ability and willingness to work weekends.- Maturity and ability to review explicit adult content from a clinical perspective.This includes nudity, strong language, etc.- A passion for reading- Ability...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Fluently reads and writes English and Spanish.- Ability and willingness to work on weekends.- Maturity and ability to review explicit adult content from a clinical perspective.This includes nudity, strong language, etc.- A passion for reading.- Medium analytical skills for identifying fraudulent behaviors and patterns- Ability to work in a fast-paced,...


  • Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    High school diploma or equivalent- Technical degree (or in progress) in finance, accounting, or other related field- Advanced English skills, including excellent written business skills and an ability to compose grammatically correct, concise and accurate responses- Experience in Excel (basic functions i.e., sum, if, pivots, lookups)Amazon is seeking a...

  • Scaled Ops Specialist

    hace 12 horas


    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2 or more years of Advertising or similar experience in a related field.- General understanding of online advertising processes and Live TV Ad Scheduling.- Outstanding organizational, prioritization, attention to detail and multi-tasking skills.- Strong communication skills (verbal and written).- Ability to troubleshoot technical issues.- Problem-solving and...


  • Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    3+ years experience in program or project management- Experience using data and metrics to drive improvements- Experience defining requirements, facilitating progress and identifying blockers.- Experience implementing repeatable processes and driving automation or standardization- Experience owning program strategy and end to end delivery- Experience with...


  • Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    6+ years of professional non-internship marketing experience- Experience managing teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience driving direction and alignment with cross-functional teamsKey job responsibilities- Manage a team of merchandisers...

  • Data Associate- Na.Sp

    hace 12 horas


    Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Speak, write, and read fluently in English- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Work with text, speech and other types of data and attach tags to the contents, at scale.- Deliver high quality of labeled data, leveraging guidelines to meet specific key performance indicators, and- using in-house tools and...


  • Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Bachelor's degree- Experience working in a large public accounting firm or multi-national corporate tax department- Proven ability in data-driven decision making and risk analysis as well as thinking strategically- Comfortable working in an ambiguous fast-paced environmentAmazon is looking for an experienced Tax Compliance Analyst to join the Tax Engine...


  • Heredia, Costa Rica Moody's A tiempo completo

    This role will report to the SVP Risk Management, in business Risk Management lead for ROC and will support the program development and implementation of MIS’s Regulatory Reporting Risk Governance Framework, operationalization and implementation of the MIS Risk Management Program in ROC, implementation of MIS’s Risk Management Framework and Program. The...

  • Avp-Risk Management

    hace 12 horas


    Heredia, Costa Rica Moody'S A tiempo completo

    This role will report to the Senior Vice President, Risk Management - Ratings Operations & Controls and will support the program implementation of MIS's Risk Management Framework and Program.The role will provide support for the implementation of this program by the first line of defense, and ongoing monitoring and support once operationalized.The AVP Risk...

  • Ml Data Associate-I

    hace 12 horas


    Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Speak, write, and read fluently in English- Speak, write, and read fluently in Spanish- Comfortable working with speech from various dialects and accents of one or more of the following regional languages: United States of America- Business proficiency (B2+) in English language.- High-School or equivalent diploma.- Excellent computer skills, including MS...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or equivalent- Exceptional operational, managerial, analytical and interpersonal skills- Four years of relevant industry experience in: Fraud or Cyber Crime or Financial Crimes or White Collar Crimes or Financial Risk Management or Know Your Customer/Anti-Money Laundering- Advanced working knowledge of MS Office (MS Excel, Word)- Excellent...