Risk Manager, Incident Mgmt, Global Product

hace 4 semanas

Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

Bachelor’s Degree
- 5+ years' program management, risk management, or legal experience
- Experience using oral and written communication to propose complex solutions and explanations
- Experience defining and delivering business requirements
- Experience managing multiple projects and work streams
- Experience working with and presenting to business leadership
- Demonstrated ability to deal with ambiguity and manage multiple priorities

Come build the future with us
At Amazon we expect no more and no less from you. Ever since Amazon opened its virtual doors, our aim has been to become the most customer-centric company in the world. How? By having people like you who make sure that our customers can find everything that they are looking for online - at great value and convenience. Immerse yourself in an environment that is fast-paced, growing and continuously innovating to offer great opportunities for our customers and for you

We are looking for a Risk Manager to join our Global Product and Food Safety Incident Management team.

**As an Incident Manager you will be responsible for**:

- Identifying, containing, and resolving time sensitive escalations.
- Performing analysis of data from a variety of sources to identify possible risk indicators.
- Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.
- Performing escalation trend analysis and reporting.
- Performing real-time incident handling tasks to support world-wide operations.
- Analyzing escalations from various sources within Amazon and determining possible root causes.
- Tracking and documenting incidents from initial detection through final resolution.
- Writing and publishing techniques, guidance, and reports on incident findings.
- Serving as technical expert and liaison with inside and outside counsel
- Writing and publishing Correction of Error Reports and after action reviews.
- Presenting deep-dive documents and reports on policy and process gaps leading to senior executives.

This is an exciting opportunity to work in a highly visible space and be part of a vibrant and fast-growing company

Key job responsibilities
- Use strong business and communication skills to influence senior stakeholders via data-driven and actionable insights
- Exercise strong judgment in areas where policies are not well defined
- Understand the implications of new information for both current and future problem-solving and decision-making
- Consider the relative costs and benefits of potential actions to choose the most appropriate one
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action
- Manage several projects simultaneously with precision and accuracy
- Dissect complex problems to develop and evaluate options and implement solutions.
- Analyze existing policy and process gaps, and identify solutions to close them
- Function effectively in a dynamic, fast-paced environment.
- Work with cross functional teams - operations, business, finance, data and tech teams to continuously improve the program

This role is based in Costa Rica and will support the NA Global Product and Food Safety team.

About the team
Our vision is to enable our Selling Partners to offer earth’s broadest selection of safe and compliant products to our customers. We achieve our objectives by: (1) ensuring we offer only safe and compliant products in our stores, (2) quickly mitigating and remediating risks if we learn of unsafe products, (3) providing our Selling Partners a positive and low-friction experience in meeting their compliance obligations, (4) improving our external stakeholder’s perception of our ability to offer safe products, and (5) fostering a culture of operational excellence to improve decision speed and accuracy while reducing cost to serve customers and Selling Partners.

Heredia, H, CRI
- Bachelor’s Degree in business, finance, engineering, operations, logistics, supply chain, regulatory, risk management or related field
- JD, MBA, MS or MA (Logistics, Supply Chain, Engineering, Retail, Manufacturing, Law, Public Policy, or Equivalent)
- 7+ years experience in program management, risk management, or legal experience
- Prior knowledge of the US regulatory landscape pertaining to recalls and product safety standards
- Demonstrated ability to define, plan, deliver and measure programs with a growing scope or complexity

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