Vice President Of Delivery

hace 2 semanas


San José, Costa Rica Growth Acceleration Partners A tiempo completo

Growth Acceleration Partners (GAP) is a Digital Transformation, Applications, and Data Solutions company.
We are a technology solutions partner for clients in the USA.
At GAP we value a diverse and collaborative environment with the flexibility to invest in yourself and keep a healthy work-life balance.
We hire the most talented people in Latin America to work as a unified team to solve our client's technology needs.
GAP is the largest private technology company in Latin America.
Our team has doubled to more than 500 in the past two years and we see no end in sight.
We are seeking an experienced executive to lead our growing Delivery Team and take it to the next level.
**Values**

As a VP of delivery, you lead the lifeblood of the company, our GAPsters.
Your organization manages projects and aims to deliver excellence in every project.
Your mission is to achieve the highest possible levels of customer satisfaction, ensure the highest level of growth and engagement of the engineers in your care, and implement systems and processes that support scaling GAP.
**KPIs**
- Client Net promoter score

Gross Margin

Client attrition

GAPster and key contributor attrition

GAPster net promoter score

**Skills and experience**
- Strong business acumen

Experience leading a software technology organization

Experience with the American Market

Professional Services experience, or an MBA with P&L experience

**R**
**esponsibilities**

The objective of the VP of Delivery is to help people grow, provide value to our clients, and grow a profitable, sustainable and scalable service delivery organization.
The VP of Delivery is the "product owner" of the needs and vision of the delivery organization.
They lead the vision for how GAP can be the best company in the industry at delivery, guided by GAP Values: We strive for Greatness.
We are Agile.
We invest in People.
**Ever increasing value** The VP of Delivery should seek ways to increase value for clients and ensure that service delivery is effective and efficient.
**Client success **Ensure customer satisfaction through process excellence, proactive programs, and reactive support of clients.
Partner with client executives to demonstrate our position as a strategic technology partner for our clients.
**People **Ensure technical and leadership development of all members of the delivery team.
Collaborate with the VP of People and CTO as needed.
Monitor and develop plans to achieve desired levels of engagement, learning, and wellness of Delivery GAPsters.
**Leadership** Responsible for succession planning and development of a pipeline of leaders at all levels for Delivery.
Create an environment where GAPsters can grow and thrive.
**Scalability** Support the future scalability of the organization: planning, leadership, processes, and change management in partnership with the executive team.
**Business management** set and manage targets for non-billable delivery hours, input to salary management, and collaborate with the Chief Financial Officer and Chief Revenue officer to manage gross margin.
**Essential Duties**
- Define the vision and execute the business strategy for the delivery organization.
Ensure integration into the overall company strategy.
Collaborate with other leaders within GAP to support company strategy.
Be the conduit of important Delivery information to the GAP executive team

Act as a connector with the People and Technology organization to support compensation plans, career development, strategic hires, and dismissals.
Promote a culture of learning and growth, allowing experimentation and safe failure.
Identify industry best practices to adopt and internal best practices to standardize.
Encourage data-driven decision-making.
Provide metrics to report the health of client projects from a technical, people, and financial perspective

Define and execute growth strategies for the Delivery Organization and leadership team.
Develop and execute the annual operating budget for Delivery and ensure that it is consistent with the overall GAP budget.
Improve NPS (Net Promoter Score) by increasing value to clients(find and develop more differentiators in the GAP experience).
Establish relationships with key client executives as a strategic technology partner.
Be the spokesperson and visionary for Delivery.
Celebrate accomplishments and recognize team members for their achievements.
Be the external voice of GAP Delivery.
**Department**

Delivery

**Role**

VP of Delivery

**Locations**

Granadilla, Costa Rica, Remote, Costa Rica, Medellín, Colombia

**Remote status**

Fully Remote



  • San José, San José, Costa Rica Western Union A tiempo completo

    Company OverviewWestern Union is a global financial services company that powers your pursuit. We are looking for a talented executive to join our team as a Vice President, Risk And Controls. This role is responsible for overseeing and managing the risk strategy related to customer transactions, funds in, and payment exceptions, as well as global credit and...


  • San José, Costa Rica Growth Acceleration Partners A tiempo completo

    Growth Acceleration Partners (GAP) is a Digital Transformation, Applications, and Data Solutions company.We are a technology solutions partner for clients in the USA.At GAP we value a diverse and collaborative environment with the flexibility to invest in yourself and keep a healthy work-life balance.We hire the most talented people in Latin America to work...


  • San José, Costa Rica Buscojobs CR C2 A tiempo completo

    Job Summary*All applicants must apply via thesearch firm.*The Associate Vice President of Student Equity and Belonging (AVPSEB) reports to and partners with the Vice President for Student Affairs to develop the vision, direction and actualization of inclusive co-curricular learning environments. The AVP serves on the Student Affairs Senior Leadership Team...

  • Vice President Manager

    hace 1 semana


    San José, Costa Rica ZM Financial Systems A tiempo completo

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that...


  • San José, Costa Rica Buscojobs CR C2 A tiempo completo

    Job Summary*All applicants must apply via thesearch firm.*The Associate Vice President and Dean of Students (AVP/DOS) is a senior administrative position reporting to the Vice President for Student Affairs (VPSA). This position assists the VPSA with the overall management, planning, administration, and evaluation of the division's programs, services,...

  • Camcar Country President

    hace 1 semana


    San José, Costa Rica AstraZeneca A tiempo completo

    Location: Costa Rica - AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies._ We are on a journey to bring...


  • San José, Costa Rica Astrazeneca A tiempo completo

    Location: Costa Rica- AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases.But we're more than one of the world's leading pharmaceutical companies._ We are on a journey to bring life-saving...


  • San José, Costa Rica Buscojobs CR C2 A tiempo completo

    Job SummaryThe Senior Associate Vice President for Facilities Development and Operations is the executive facilities officer/administrator at San José State University. Reporting to the Vice President for Administration and Finance/CFO, this position provides vision, leadership, strategic direction, and oversight for physical planning, development, and...

  • Director of Sales

    hace 1 semana


    San José, Costa Rica Hotel De Anza A tiempo completo

    Summary - At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.- As a member of the properties Executive Committee, the Director of Sales is a highly visible role with exposure to Senior and Corporate leadership.- The Director of Sales & Marketing...

  • Director Of Sales

    hace 6 días


    San José, Costa Rica Hotel De Anza A tiempo completo

    Summary- At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.- As a member of the properties Executive Committee, the Director of Sales is a highly visible role with exposure to Senior and Corporate leadership.- The Director of Sales & Marketing...


  • San José, San José, Costa Rica Western Union A tiempo completo

    About the RoleWe are seeking an exceptional executive to lead our risk management efforts as a Vice President, Risk And Controls. This role requires a strategic thinker who can develop and implement risk management strategies for all areas related to customer transactions, funds in, payment exceptions, and global credit and collections processes.Key...

  • Marketing Coordinator

    hace 2 semanas


    San Rafael, Costa Rica Pacific Barcode Latin America A tiempo completo

    **Marketing Coordinator** **Responsibilities**: This position reports directly to the Vice President of Sales and Marketing - Analysis of Pay Per Click strategy and performance - Keyword and market research for ecommerce site - Ad and website copywriting - Ad hoc data pulls and reporting - Content creation and writing - Trade show research, coordination,...

  • VP Support Specialist

    hace 1 día


    San José, San José, Costa Rica Servicenow A tiempo completo

    Job DescriptionProvide exceptional administrative support to the Senior Vice President, Chief Equity & Inclusion Officer.ResponsibilitiesManage calendars and schedule appointmentsPlan meetings and eventsArrange travel and reconcile expensesProcess leadership expenses and credit card reconciliationIdentify and resolve organizational issuesRequirements10+...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **About the Role**We are seeking an experienced Realty Services professional to fill the position of Assistant Vice President. The successful candidate will be responsible for managing various aspects of the business, including financial and portfolio management, information systems management, and human resource management.The ideal candidate will have a...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Summary**Citi is seeking a skilled Realty Services professional to join our team as an Assistant Vice President. This role will be responsible for managing and overseeing various activities, including financial and portfolio management, information systems management, engineering and process transformation, human resource management, communication and...


  • San José, San José, Costa Rica Servicenow A tiempo completo

    Job SummarySupport the Senior Vice President, Chief Equity & Inclusion Officer by providing administrative assistance and ensuring seamless day-to-day operations.Key AccountabilitiesSchedule appointments and plan meetingsManage complex calendars and maintain changing schedulesArrange travel and reconcile expensesProcess leadership expenses and credit card...


  • San José, Costa Rica Ericsson A tiempo completo

    **About this exciting opportunity!**:We are now looking for a CSS Head of Solution Delivery (HoSD), who will be responsible to drive large professional services engagements based on Ericsson Digital Services portfolio towards Ericsson's customers, and support the Key Account with extensive technical and solution knowledge.In this role, you will lead a...


  • San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    Key ResponsibilitiesThe Director of Project Delivery at Sysco Costa Rica is responsible for leading large-scale process re-design and change management initiatives within the Wholesale food distribution industry. This role requires a strong background in people/project leadership, with at least 5 years of experience in continuous improvement methodologies...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Job OverviewVice President, Risk And ControlsThis is a leadership role that oversees risk management strategies for customer transactions, funds in, payment exceptions, and global credit and collections processes. The ideal candidate will have experience in risk management, internal controls, or finance with at least 5 years in a leadership role overseeing...

  • Snowflake Data

    hace 7 días


    San José, Costa Rica Kimberly-Clark A tiempo completo

    **Your Job** You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic,...