Representative, Product Support
hace 9 horas
**About the Role**:
Someone who will contribute to the development of the department's plans (and company strategy) by serving as the customer's advocate: your unique insight into the challenges faced by our clients will help shape Tebra's product and processes.
We love to nurture our representatives so that commitment and growth within our department can be encouraged.
You will have the opportunity to advance your Support career in a fast changing and growing industry.
**Your Area of Focus**:
- Provide outstanding customer support to our clients with their Tebra products and services and troubleshoot their technical difficulties
- Resolve client's issues and questions while working closely with our internal team and external partners
- Provide a positive image for Tebra to customers by cheerfully assisting customers with problems.
- Act as a key team member in our growing company and work closely with people throughout the company
- Help improve Tebra's product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients
**Your Professional Qualifications**:
- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- High School Diploma.
- 2+ years answering inbound phone calls and resolving technical software problems.
- Bonus points for having knowledge in using Salesforce, Shortel, Confluence
- A professional and friendly demeanor for our clients, many of whom are learning about Tebra for the first time.
- Amazing telephone presence and LOVE of talking on the phone.
Yes, love since this is where you will spend the majority of your day.
- Comfort with most things technical especially Salesforce and Microsoft Office products.
Knowing what SaaS stands for is a pretty big deal too.
- Proven results in your ability to research/test complex issues (we want to know how you achieved this)
- Open to learning new things.
- Confidence, but not too much.
Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here).
Awesome sense of humor and empathy for those around you.
- Experience in a software company.
Or healthcare.
Or health insurance (Nice to have)
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being.
While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice.
At Tebra, we're building the future of well-being together.
That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex.
We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative.
We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated.
We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount
We also offer a number of resources to help you keep your mind and body healthy.
Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-SS1 #LI-Hybrid**
- Tebra is an equal opportunity employer.
All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
-
Representative, Product Support Cr
hace 15 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:Someone who will contribute to the development of the department's plans (and company strategy) by serving as the customer's advocate: your unique insight into the challenges faced by our clients will help shape Tebra's product and processes.We love to nurture our representatives so that commitment and growth within our department can be...
-
Customer Support Representative
hace 4 días
Heredia, Costa Rica CSS Corp A tiempo completo**Designation**: Customer Support Representative **Location**: Ultra Lag, Lagunilla, Heredia, Costa Rica **Walk-in Date**: 2nd and 3rd of March **Experience**: 6+ months experience as a customer service representative **Number of Positions**: 200+ **Roles and Responsibilities**: - 20%- Answers inbound phone calls from customers, quickly assesses customer...
-
Sales Representatives
hace 2 horas
Heredia, Costa Rica Support Services Group - CR A tiempo completoSupport Services Group is looking for Sales representatives to join our team in our Heredia, Costa Rica office after training WFH (Work From Home). This person will actively seek and engage prospective customers to sell our products and services. **Responsibilities**: - Manage outbound customer communications. - Comply with our guidelines and procedures. -...
-
Education Support Representative
hace 9 horas
Heredia, Costa Rica Straumann A tiempo completo**Position Summary**The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support.The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the...
-
Technical Product Support Supervisor
hace 13 horas
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Customer Support Representative
hace 4 días
Heredia, Costa Rica CSS Corp A tiempo completo**Designation**: Customer Support Representative - French, Spanish and English **Location**: Ultra Park 1, Heredia Costa Rica **Experience**: 6 -24 months **Roles and Responsibilities**: - Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues - Triage incoming cases received by CRM....
-
Technical Support Representative
hace 3 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: Someone who will contribute to the development of the department's plans (and company strategy) by serving as the customer's advocate: your unique insight into the challenges faced by our clients will help shape Tebra's product and processes. We love to nurture our representatives so that commitment and growth within our department can be...
-
Supervisor, Product Support
hace 9 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Tebra Customer Support team.**Your Area of Focus**:- Oversee a team of up to 15 Customer Support Reps- Supervise, coach, motivate, and develop the Customer Support Representatives- Drive achievement of corporate and Support goals and...
-
Payments Support Representative
hace 9 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:The Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.**Your Area of Focus**:- Maintain a positive, empathetic,...
-
Technical Support Representative: Service Desk
hace 9 horas
Heredia, Costa Rica Kyndryl A tiempo completo532976BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...
-
Customer Service Representative
hace 2 horas
Heredia, Costa Rica Movate A tiempo completoThe Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...
-
Technical Support Representative: Service Desk
hace 9 horas
Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Technical Support Representative: Service Desk
hace 9 horas
Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Fsd Product Support Specialist
hace 9 horas
Heredia, Costa Rica Experian A tiempo completo**Company Description**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...
-
Technical Support Representative: Service Desk
hace 4 días
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Product Engineer
hace 6 días
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoProduct Engineer - Synergy Product Line This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to...
-
Customer Service Representative I
hace 2 horas
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Representative I CUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Licensing Customer Support - Experience Customer Support (basic technical support at least). - Technology support industry. **SKILLS AND ABILITIES REQUIRED**: -...
-
Product Support Specialist, Ascend Analytics
hace 5 días
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...
-
Customer Support Representative
hace 2 horas
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we...
-
Customer Support Representative
hace 2 horas
Heredia, Costa Rica Experian A tiempo completo**Company Description** Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...