Self-Support Solutions Program Manager

hace 1 día


San José, Costa Rica Uber A tiempo completo

**About the Role**:
The Self-Support Solutions team is responsible for enchanting users with magnificent experiences through intuitive, efficient, and innovative self-support services, and for improving contact center agents' efficiency with a reasonable return on investment.
The Self-Support Solutions Program Manager is responsible for the development of the program focused on crafting new automated support experiences, identifying improvement opportunities, and building solutions throughout a data analysis approach, always looking to enhance the customer experience.
**What You'll Do**:

- Partnership with our Customer Experience team to develop and handle the strategy for new and improvement of the self-support services
- Lead the self-solutions program for a line of business
- Identify opportunities for new self-support solutions and improvements in the existing ones on the different platforms we have (i.e.
automations, chat bot, IVR)
- Analyze metadata of the self-support services to find improvement opportunities and follow-up the performance of the solutions implemented
- Partnership with our global digital experience team and mega-region teams to join efforts and share insights for the global solutions
**What You'll Need**:

- Program Management with confirmed experience
- Excellent stakeholder management skills
- Background in continuous improvement programs (contact reduction, CSAT, efficiency)
- An MBA or business strategy and analytical skills, including data-driven decision-making ability
- Experience with Customer Support, Automation, and/or Design Thinking
- Comfortable owning and balancing multiple projects or workstreams at once.
- Ability to synthesize information quickly, highlight the key takeaways, and disseminate actionable insights
- Expertise leading and mentoring junior teams
- Sophisticated knowledge in data analysis in Google Sheets or Microsoft Excel
- Excellent written and verbal communication skills


  • Program Manager

    hace 1 día


    San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Bachelor's Degree- 3+ years' experience successfully managing and delivering large-scale programs/projects- Proven ability to effectively coordinate and influence across multiple stakeholder groups- Experience delivering initiatives from conception through execution- Strong verbal and written communication skills, able to distill complex information into...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5+ years as a Senior Project Manager working with different business/functional teams, should have implemented complex projects in the areas of product & platform transformation, project management, preferably in the financial sector. - Solid experience in conducting metrics review meetings with senior stakeholders and customers; exceptional communication...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Amzn Support Srvcs Costa RicaAmzn Support Srvcs Costa Rica is a leading provider of learning and development solutions for Finance professionals. Our company is dedicated to helping employees grow and succeed in their careers.Job DescriptionWe are seeking a highly skilled Learning and Development Program Manager to join our team. As a key member of our...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelors/Masters (MBA) with 7-10 of post-qualification experience in Procurement Operations and/or Accounts Payable- Experience in P2P in large multi-national organizations is a must- Strong Stakeholder Relationship Management focus (both Internal / External).Strong interpersonal skills — including written and oral communication skills- Excellent...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years experience in program or project management- Bachelor's degree or equivalent experience- Intermediate to advanced analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven environment,...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years experience in Learning and Development (e.g., supporting or leading learning programs, storyboarding, building training content, training facilitation, bridging gaps in knowledge effectively, evaluating programs, and measuring success)Job summaryHelp shape the learning and development (L&D) experience for Finance Amazonians.You will have an...

  • Program Manager

    hace 1 día


    San José, Costa Rica Wind River A tiempo completo

    **ABOUT WIND RIVER**In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformation of our customers with a new generation of Mission Critical AI Systems in an AI-first world with the most exacting standards for safety, security, performance, and reliability.Success will be determined...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    8+ years of experience in Project or Program management. - Bachelor’s degree in Project/Program Management or Languages or Linguistics or Translation or content related discipline. - Advance English level. - Advanced Excel skills. Job summary Are you passionate about languages and cultures? Are you motivated to have a direct impact on customers around...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is experiencing dramatic growth, with Seller Support generating over 40% of Amazon revenues and driving increased product selection for customers. As a Global Learning Program Manager, you will play a crucial role in developing an effective training strategy to support the needs of our Seller Support Associates at our Costa Rica...


  • San José, Costa Rica Western Union A tiempo completo

    **Manager, Operations Risk Control Self Assessment - **Santa Ana, Costa Rica****Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years' experience in retail or other operationally intensive industries with focus on program management.- 3+ Experience in change management and driving adoption of new tools, processes, and decision support.- Demonstrated ability in learning tools, processes, and effectively utilizing them for service delivery.- Strong written and verbal communication...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Amzn Support Srvcs Costa Rica">We are a dynamic and diverse team with members in several different countries. Our Program Delivery function is within the Payroll team (Finance Operations) and as such this position will work closely with Leadership in Payroll Operations as well as Vendor Management (VM) and Operational Excellence (OE) functions within...


  • San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    **Job Title**:Payment Operations Manager/Program Manager** Location**:San Jose, CA (Hybrid)**Duration**:6+ months contract with possible extension**Contract Type**:W2 Only**Pay Range**:$50.28 - $54.28 per hourWe are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships.Within our Payments and Financial Services...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the Role: We are seeking a highly skilled Program Manager to join our team at Amazon Support Services Costa Rica Srl. As a Program Manager, you will play a key role in driving business outcomes and customer experience by leading high-impact programs and collaborating with cross-functional teams.


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years experience in retail or other operationally intensive industries with focus on program management. - 3+ Experience in change management and driving adoption of new tools, processes, and decision support. - Ability to effectively and independently manage multiple projects and priorities in a fast-paced, deadline-driven environment. - Strong service...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we're seeking a skilled Operational Program Manager to join our team focused on preventing payment-related fraud, misuse, and abuse. Our mission is to protect Amazon customers from fraudulent transactions while promoting a safe and trusted online experience.We're looking for someone with 8+ years of stakeholder management...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in engineering, information technology, related technical field or the equivalent experience within Amazon- Minimum of 1.5 year of investigation experience within Payment Risk Operations- Experience in a similar role (process development, product design, business process improvement)- Working knowledge of process mapping, wire framing and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Overview">Amzn Support Srvcs Costa Rica is a leading company in the industry, dedicated to making Amazon the safest place to transact online.">Job Summary">We are seeking an experienced Senior Program Manager to lead cross-functional teams and drive key initiatives that enhance customer experience and minimize risk. As a key member of our Buyer Risk...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Experience defining program requirements and using data and metrics to determine improvements- 2+ years experience working cross functionally with tech and non-tech teams- Bachelor's degree in finance, business, human resources or equivalent experience- Demonstrated proficiency in ExcelJob summaryAmazon is seeking an innovative and customer-obsessed Program...

  • Program Manager

    hace 1 día


    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Experience in program or project management- English language proficiency; including grammar, spelling, and punctuation.- Bachelor's degree in Communications, Translation Studies, Localization, or Linguistics.- Proficient verbal and written communication.- Experience defining program requirements and using data and metrics to determine improvements.Selling...