It Service Desk Analyst

hace 23 horas


San José, Costa Rica Td Synnex A tiempo completo

**Job Purpose**:
**Responsibilities**:

- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction.
Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.
(50%)
- Resolves the majority of incidents and service requests using existing knowledge base documentation and tools.
(35%)
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction.
Continually strives to learn and share knowledge.
(15%)

**Knowledge, Skills and Experience**:

- 1 to 3 Years of relevant work experience.
- Associate Degree with IT or technically related field of study preferred.
- Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred.
- Basic Microsoft O365 knowledge
- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**Cultural Competency Requirements:
- Within Tech Data diversity is one of our fundamental shared values.
We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
**Join our team to connect the world with the power of technology


  • It Service Desk

    hace 23 horas


    San José, Costa Rica Quarzo Tecnologia A tiempo completo

    Estamos en la búsqueda de un IT Service Desk calificado con experiência en módulos de contabilidad para unirse a nuestro equipo.**Posición**:IT Service Desk****Locación**:- Tibás, San José- Híbrido**Beneficios**- Asociación Solidarista- Bonos por antiguedad- Bonos por eventos especiales (matrimonio, nacimiento de hijos)**Responsabilidades claves**:-...

  • IT Service Desk Analyst

    hace 17 horas


    San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Purpose**: This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers. This position require effective communication and collaboration with multiple IT and Back...

  • Service Desk Analyst

    hace 23 horas


    San José, Costa Rica Wipro Limited A tiempo completo

    Overview:We have an open position for a Service Desk Analyst!**Key Skills Required**:- IT Service Desk experience 1 year- Good English communication skills written and oral.- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)- Understanding of Windows 7 & 10 operating system- Assisting with configuring/troubleshooting of...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...


  • San José, Costa Rica Td Synnex A tiempo completo

    **Job Purpose**:This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers.This position require effective communication and collaboration with multiple IT and Back office...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...


  • San José, Costa Rica Intel A tiempo completo

    Dev Cloud IT Service Desk Specialist monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis.Prepares team performance reports and presents in Weekly or Monthly Operation Review Meeting with Level 1 and 3 groups.Helps newly hired employees to successfully integrate to their analyst...

  • Agente De Service Desk

    hace 23 horas


    San José, Costa Rica Sonda It A tiempo completo

    **AGENTE DE SERVICE DESK****Vive **la experiência SONDA****¡Aquí transformas tu carrera!****¿Por qué ser parte de SONDA?**Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job DescriptionThis role is responsible for monitoring team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day-to-day basis.The successful candidate will prepare team performance reports and present them in Weekly or Monthly Operation Review Meetings with Level 1 and 3 groups.In addition, they will help newly...

  • Service Desk Analyst

    hace 6 días


    San José, Costa Rica Encore Theme A tiempo completo

    San Jose, Costa Rica - 2881825 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...

  • Service Desk Analyst

    hace 24 horas


    San José, Costa Rica Encore Theme A tiempo completo

    San Jose, Costa Rica- 2950016**_Role Purpose_**- The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro's Service Desk objectives_**_Do_****Be responsible for primary user support and customer service**- Learn fundamental operations of commonly-used...

  • Senior IT Analyst

    hace 4 días


    San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description** About the Role Hitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills. Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and...

  • Senior IT Analyst

    hace 3 días


    San José, Costa Rica Hitachi Solutions A tiempo completo

    Company Description About the Role Hitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills. Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily...


  • San José, Costa Rica Emerson A tiempo completo

    PurposeThis is an IT Support position within the LATAM Enterprise IT Team with the following main responsibilities:- Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.- Onsite support, working closely with...

  • Senior It Analyst

    hace 19 horas


    San José, Costa Rica Hitachi Solutions A tiempo completo

    Company DescriptionAbout the RoleHitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT...

  • Senior It Analyst

    hace 19 horas


    San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**About the RoleHitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT...

  • Service Desk Analyst

    hace 23 horas


    San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica- Tech Hiring- 3058119**Job Description**:- Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...

  • Service Desk Analyst

    hace 23 horas


    San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica- Tech Hiring- 3063094**Job Description**:- Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...


  • San José, Costa Rica Td Synnex A tiempo completo

    **Job Purpose**:**Responsibilities**:- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction.Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.(50%)- Resolves the majority of incidents and service requests using existing knowledge base...