Tech Support Level 3
hace 12 horas
Company Description
Mphasis applies next-generation technology to help enterprises transform businesses globally.
Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.
Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
**Job Description**:
- Work as a team supporting more experienced and senior level 3LS engineers in resolving thin client customer escalations pertaining customers' use case of HP thin client devices and supporting software.
- Primary objective is the setup/replication of customers' use case and experience based their hardware/software configurationwith the goal of reproducing the customer experience.
- Assist in debugging by executing to the insights and directions provided by a senior level 3LS engineer.
**Qualifications**:
- 3- 5 years experience
- Must be familiar Linux operating systems such as Ubuntu, RedHat, and/or IGEL and the configuration and use of VDI software such as VMware, RDP, Citrix within a Linux and/Microsoft Windows 10 environment.
- Experience in the configuration and optimization of unified communications environments such as Zoom and Microsoft Teams plug-ins
- Experienced in debug of such environments e.g., trace files, log captures a plus
- Analytical, statistics, and problem-solving skills.
- Must be able to communicate well in written and spoken English language
Additional Information
All your information will be kept confidential according to EEO guidelines.
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