Sr Partner Success Specialist- Spm
hace 13 horas
**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.
We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.
By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.
We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**Job Description** What you get to do in this role**:
- In this US-based global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful ServiceNow SPM Practices.
- Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.
- Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the ServiceNow products/solutions.
- Conduct Practice building and Practice Validation sessions
- Enhance the existing quality metrics to ensure there is a comprehensive set of KPI's aligned to measure implementation quality across partner led implementations globally.
- Provide Alliance teams with insight into Partners who have validated ITSM Practices
- Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area.
- Support escalations related to partner-led SPM implementations and drive remediation activities.
- Be recognized as a thought leader in the SPM space by the business unit, sales teams, and partner organizations.
- Present Executive level insights on implementations and related Practices
**Qualifications** To be successful in this role you should have**:
- 5+ years' work experience with some specific experience managing or developing sales and delivery Practices either as a Partner or software vendor.
- A background working in the IT Services space with related business expertise.
- Demonstrable experience in building or being part of the leadership of a services delivery Practice, with an understanding of the key components of a successful Practice.
- Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
- Be a strategic thinker, who is execution oriented; ideally has experience driving cross functional programs or processes.
- Ability to build long term strategic, trusting relationships and work collaboratively with partner execs and ACE leaders across the ecosystem.
- Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
- Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
- Strong team player and independent thinker
- Willing to travel at least 50%.
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work.
Click here to learn about our work personas: flexible, remote and required-in-office.
Please Note: Fraudulent job postings/job scams are increasingly common.
Click here to learn what to watch out for and how to protect yourself.
All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune.
© 2022 Fortune Media IP Limited All rights reserved.
Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
-
Partner Success Specialist
hace 12 horas
Heredia, Costa Rica Uber A tiempo completo**About the Role**:The Partner Success Specialist role is an outstanding opportunity to demonstrate your relationship and portfolio leadership skills for the assigned territory.This role focuses on post-sales of Medium-to-Big Sized Business, deepening the relationship with our restaurant partners to increase retention as well as driving business growth, with...
-
Sr. Program Specialist, Partner Enablement Gtm
hace 13 horas
Heredia, Costa Rica Servicenow A tiempo completo**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Partner Operation Specialist Ii
hace 3 días
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI (Object Technology Solutions, Inc) has an immediate opening for a Partner Operations Specialist II.** **Partner Operations Specialist II (REMOTE/HYBRID/COSTA RICA)** **Description**: Partner Operations Specialist, Opportunity Management, Global Partner Operations The Partner Operations specialist will perform various Opportunity Registration...
-
Sr . Leaves and Accommodations Specialist
hace 2 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities. These accommodations include request for general workplace accommodations for applicants and associates. The Sr. Specialist will review and evaluates...
-
Sr Content Specialist
hace 12 horas
Heredia, Costa Rica Servicenow A tiempo completo**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Sr . Leaves And Accommodations Specialist
hace 8 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities.These accommodations include request for general workplace accommodations for applicants and associates.The Sr.Specialist will review and evaluates...
-
Customer Success Specialist Engineer
hace 12 horas
Heredia, Costa Rica Vmware A tiempo completoThe world is changing fast!**VMware **is uniquely positioned to unlock opportunities for people and our planet.We provide the digital foundation for transforming business innovation.This is why you will love being a member of our leading customer-centric team and share in the success of an industry-pioneering company that embraces EPIC2 values.Our 350,000...
-
Partner Business Success Program Manager
hace 13 horas
Heredia, Costa Rica Servicenow A tiempo completo**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Partner Operations Specialist
hace 12 horas
Heredia, Costa Rica Servicenow A tiempo completo**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Customer Success Specialist Engineer
hace 5 días
Heredia, Costa Rica VMware A tiempo completo**The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does...
-
Partner Support Specialist
hace 12 horas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoPartner Support SpecialistThis role has been designated as 'Office', which means you will primarily work from an HPE office.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.You will work independently while using standard protocol...
-
Sr. Renewals Specialist
hace 12 horas
Heredia, Costa Rica Databricks A tiempo completoWe are seeking a Sr. Renewals Specialist who will own and drive a portfolio of customer subscriptions to industry best in class retention rates.To be successful in this role, you need to be a highly motivated, customer-obsessed, sales-driven individual who has a passion for technology that provides significant value to our customers.You will have the...
-
Software Qlty Assurance Sr. Specialist
hace 12 horas
Heredia, Costa Rica Ntt Data A tiempo completo**Req ID**: 280098We are currently seeking a Software Qlty Assurance Sr.Specialist to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).**Position overview.****Position's General Duties and Tasks**:- Experience in automated execution using Automation tools.- Progress reporting and risk assessments- Proficient in different phases of testing like...
-
Senior Program Manager, Global Partner Operations
hace 12 horas
Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...
-
Project Manager Sr.
hace 12 horas
Heredia, Costa Rica Sgf Global A tiempo completo**Project Manager Sr. (Hybrid)****Heredia, Costa Rica**SGF Global is looking for a Project Manager Sr., for IT enterprise in Heredia, Costa Rica.**Requirements**:- 5-7 Years' Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards.- Run Daily Cadence with Key Stakeholders...
-
Manager, Success Hub
hace 12 horas
Heredia, Costa Rica Servicenow A tiempo completoJob Description The Mager of Customer Success Hubs will lead a team of early in career Customer Success Guides (CSG) responsible for delivering Success at Scale for all Digital, Commercial and Mid-Market Customers, making every customer committed to ServiceNow for life.The role is based at our Costa Rica location and is critical to ensuring the success and...
-
Partner Operations Specialist, Marketplace
hace 12 horas
Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share...
-
Customer Success Manager
hace 12 horas
Heredia, Costa Rica Hewlett Packard A tiempo completoThe Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate.Responsible for managing overall service quality and customer relationship management...
-
Manager, Partner Development Manager, Amazon Ads
hace 12 horas
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- Experience in a data and results-oriented environment with external customer interaction.C1+ fluency of English, (written, oral and presentation skills.)- Experience interpreting data and making business recommendations- Working knowledge of Microsoft Office Applications (Access, Excel, Power Point and Word)- Able to work in a diverse...
-
Senior Customer Success Engineer
hace 12 horas
Heredia, Costa Rica Citrix A tiempo completoWe believe work is not a place, but rather a thing you do.Our technology revolves around this core philosophy.We are relentlessly committed to helping people work and play from anywhere, on any device.Innovation, creativity and a passion for ever-improving performance drive our company and our people forward.We empower the original mobile device: YOU!**What...