Trade Payments Contact Center Team Lead

hace 7 días


Heredia, Costa Rica British American Tobacco A tiempo completo

**BAT is evolving at pace - truly like no other organisation.
**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.
Come be a part of this journey
**

**BAT COSTA RICA** **IS LOOKING FOR A TRADE PAYMENTS CONTACT CENTER TEAM LEAD**

**SENIORITY LEVEL**:G33

**FUNCTION**: GBS Finance

**LOCATION**:Heredia,** **Costa Rica

**ROLE POSITIONING AND OBJECTIVES**

This role is part of GBS Finance.
The role is responsible for providing support and guidance to the contact center that provides service for Reynolds retailers and their sales representatives.
Resolve inquiries about contracts, payments, payment dates, products among others.
**Reports to **:OTC Manager

**Geographic Scope**:USA

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Act as a key support for the team (Analysts, Team Leads & Mangers)
- Provide support and guidance with doubts/questions to all senior and junior analysts related with BAU processes.
- Review and approve TLD's related with all operation processes (Process documentation).
- Complete all reports assigned in the recurrence required.
- Continuous Improvement attitude.
- Precise analysis of contracted accounts.
- Assist TMR's with inquiries related to the contracted retailers.
- Align with the process critical metrics.
- Analyze and handle situations that may arise, different from the work routine.
- Proactive and looking for possible improvements to make the processes simpler and faster.
**CAN THIS BE YOUR FUTURE ROLE?
**
- Do you have C1 English Level?
- Do you have intermediate knowledge of Microsoft Office programs?
- Are you detail - oriented?
**ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE**
- C1 English Level.
- Student or graduated of Business Administration, Accounting, or related fields.
- Intermediate knowledge of Microsoft Office programs (Excel & Outlook).
- Experience working under pressure.
- At least 2 years of experience or related.
- Effective communication skills to work collaboratively with partners and team members.
- Analytical and problem-solving skills.
**BENEFICIAL**
- Sap Knowledge (not indispensable)
- Salesforce Knowledge (not indispensable)
- USA Visa is a plus (not indispensable)

**WE ARE BAT**

At BAT we are committed to our Purpose of creating A Better Tomorrow.
This is what drives our people and our passion for innovation.
**See what is possible for you at BAT.
**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women's Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity, and teamwork underpin everything we do here at BAT.
We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.
**Come bring your difference


  • Contact Center Agent

    hace 1 semana


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey!****BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER AGENT (JUNIOR LEVEL)****SENIORITY LEVEL**:Non-management**FUNCTION**:...

  • Trade Payments Analyst

    hace 1 semana


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our values every day.Come be a part of this journey!****BAT COSTA RICA IS LOOKING FOR A TRADE PAYMENTS ANALYST****SENIORITY LEVEL**:Entry Level**FUNCTION**: Finance**LOCATION**:Heredia, Costa...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry Level **FUNCTION**: Finance **LOCATION**:Heredia, Costa Rica **ROLE POSITIONING AND OBJECTIVES** This role is part of GBS Finance. The role is responsible for taking calls from retailers contracted with Reynolds and their sales representatives. Resolve...

  • Contact Center

    hace 1 semana


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey!****BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT****SENIORITY LEVEL**:Entry Level**FUNCTION**:...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry Level **FUNCTION**:...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.****To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come and be part of this journey!****BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT****SENIORITY LEVEL**:Entry Level**FUNCTION**:...


  • Heredia, Costa Rica Citi A tiempo completo

    **Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients. We accomplish this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, and partnerships with...


  • Heredia, Costa Rica Citi A tiempo completo

    **Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients.We accomplish this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, and partnerships with...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Center Team Lead Analyst is responsible for leading and supporting client's infrastructure environments according to best practices, while ensuring high levels of system availability and performance.Is also responsible of leading the Operations Center Analysts according to the company goals, ITIL best practices aiming to ensure...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey!****BAT Costa Rica IS LOOKING for **A BILINGUAL - **Contact Center Junior Agent **(Entry Level)****SENIORITY LEVEL**:Entry...


  • Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Team Lead

    hace 7 días


    Heredia, Costa Rica Digital Risk, LLC. A tiempo completo

    Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...

  • Contact Center

    hace 1 semana


    Heredia, Costa Rica Right People A tiempo completo

    ACERCA DE LA VACANTEFunciones del PuestoAtender consultas de clientes vía telefónica, visita a la oficina, redes sociales y correo electrónico, etc.Hacer cotizaciones y reservaciones de vuelo, de vehículos y hoteles, nacionales e internacionales.Realizar envió digital o de ser necesario la impresión de boletos e itinerarios.Verificación pagos...


  • Heredia, Costa Rica Bosch Group A tiempo completo

    **Company Description****Job Description** Position Summary**The Customer Service Team Lead will act as a contact point for all aspects of operations within their responsibilities.Supervise team to complete daily tasks.The person has to be reliable and confident.**General Job Responsibilities**- The Team Lead will be responsible for achieving internal and...


  • Heredia, Costa Rica Citi A tiempo completo

    Citi’s **Supply Chain Operations (SCO) **delivers secure buying and paying channels for third party vendors and employee reimbursements in 90+ countries globally as part of the broader **Chief Operating Office** **(COO)** organization. Our mission as the purchase to pay operations team (Supply Chain Operations) responsible for purchase orders, invoice...

  • Payments Analyst

    hace 1 semana


    Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune!Here, you will have many opportunities to learn and grow as we offer development opportunities...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT está evolucionando a un ritmo - como ninguna otra organización.** **Para lograr la ambición que nos hemos propuesto, buscamos compañeros que estén dispuestos a vivir nuestro espíritu todos los días. ¡Ven y sé parte de este viaje!** **BAT COSTA RICA** **ESTÁ BUSCANDO UN TRADE MARKETING REPRESENTATIVE** **NIVEL DE SENIORIDAD: Entry...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The purpose of the Team Lead, Talent Acquisition is to lead daily tasks related to analysis, execution, and support of the Talent Acquisition area, in addition to being an overall SME for all services and processes under scope.Maintain the utmost confidentiality in dealing with employee records and business information.Provides task direction,...