Contact Center Agent

hace 12 horas


Heredia, Costa Rica British American Tobacco A tiempo completo

**BAT is evolving at pace - truly like no other organisation.
**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.
Come be a part of this journey
**

**BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER AGENT (JUNIOR LEVEL)**

**SENIORITY LEVEL**:Non-management

**FUNCTION**: Finance

**LOCATION**:Heredia, Costa Rica

**ROLE POSITIONING AND OBJECTIVES**

This role is part of GBS Finance.
The role is responsible for taking calls from retailers contracted with Reynolds and their sales representatives.
Resolve inquiries about contracts, payments, payment dates, products, promotions among others.
**Reports to**:Contact Center Team Lead

**Reporting Level**:Non-management

**Geographic Scope**:USA

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Handle inbound calls and tickets to/from clients and Trade Marketing Representatives
- Assist retailers and Trade Marketing Representatives with inquiries related to the business on live inbounds
- Align with the account important metrics
- Transfer calls to the Tier2 department
- Analyze and handle situations that may arise, different from the work routine
- Improve processes to provide a more effective customer service

**CAN THIS BE YOUR FUTURE ROLE?
**
- Do you have a desire to build a career with a truly global organization working in a geographically and culturally diverse team?
- Do you have previous experience working in customer service?
**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**
- At least 1 year of contact service experience
- Inbound and Outbound service live experience
- C1 English Level
- Intermediate use of Microsoft Office programs
- Well-developed prioritisation and time management skills whilst working under pressure
- Problem solving and customer service skills.
**BENEFICIAL**
- Sap Knowledge (not indispensable)
- USA Visa is a plus

**WE ARE BAT**

At BAT, we are committed to our Purpose of crafting A Better Tomorrow.
This is what drives our people and our passion for innovation.
See what is possible for you at BAT.
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building special capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women's Day Best Practice winner
- Seal Award winner - one of 50 most balanced companies

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity, and partnership underpin everything we do here at BAT.
We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.
Come bring your difference



  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry Level **FUNCTION**: Finance **LOCATION**:Heredia, Costa Rica **ROLE POSITIONING AND OBJECTIVES** This role is part of GBS Finance. The role is responsible for taking calls from retailers contracted with Reynolds and their sales representatives. Resolve...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry Level **FUNCTION**:...

  • Contact Center

    hace 12 horas


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey!****BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT****SENIORITY LEVEL**:Entry Level**FUNCTION**:...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.****To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come and be part of this journey!****BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT****SENIORITY LEVEL**:Entry Level**FUNCTION**:...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey!****BAT Costa Rica IS LOOKING for **A BILINGUAL - **Contact Center Junior Agent **(Entry Level)****SENIORITY LEVEL**:Entry...

  • Call Center Agent

    hace 5 días


    Heredia, Costa Rica TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: Neustar, a TransUnion company, was recently acquired and all recruiting is taking place in coordination with TransUnion. The Call Center Agent is responsible of analyzing business information. In this role, the Call Center Agent confirms reliable data of businesses using...

  • Contact Center

    hace 18 horas


    Heredia, Costa Rica Right People A tiempo completo

    ACERCA DE LA VACANTEFunciones del PuestoAtender consultas de clientes vía telefónica, visita a la oficina, redes sociales y correo electrónico, etc.Hacer cotizaciones y reservaciones de vuelo, de vehículos y hoteles, nacionales e internacionales.Realizar envió digital o de ser necesario la impresión de boletos e itinerarios.Verificación pagos...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey!****GBS COSTA RICA IS LOOKING FOR A HUMAN RESOURCES CONTACT CENTER ANALYST (French)****SENIORITY LEVEL**:Non-management**SALARY...


  • Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**The HR Service Administrator is an integral part of IBM and HR.Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients.Help IBMers to build their career by providing them with a personalized experience.In this role, you can be...


  • Heredia, Costa Rica Equifax A tiempo completo

    The QC agent is effectively responsible for executing Quality procedures for EMS functions and overseeing all day-to-day efforts of auditing cases, documenting errors found, providing feedback to agents, creating/following up coaching procedures, and analyzing findings and Quality gaps that need to be addressed to improve the customer experience and...

  • Customer Support Agent

    hace 12 horas


    Heredia, Costa Rica Dhl A tiempo completo

    Would you like to be part of the most international company in the world?A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969.Would you like to be part of a business that connects people across the globe?And the more we connect, the better life on Earth becomes.And we reward and promote...

  • Retail Agent

    hace 1 día


    Heredia, Costa Rica CSS Corp A tiempo completo

    **Job Title**: Retail Agent **Work Location**: Ultra Lag, Lagunilla, Heredia. **Experience**: More than 6 months Call Center Experience. **Education Qualification**: High School Diploma **Roles and Responsibilities**: - 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: - Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...

  • Customer Care Agent

    hace 6 horas


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL. - 06 months of experience working in a call center / Bilingual environment. - Onsite - Heredia - Indefinite Contract - Benefits provided - Advanced English Tipo de puesto: Tiempo completo Salario: ₡1,00 - ₡2,00 al...


  • Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    _Are you looking for a new exciting opportunity where you can sharpen and develop new skills?_We are looking to hire **Business Development Representatives** to join our team.You will have be responsible for creating and maintaining professional and profitable relationships with dealer customers within an assigned territory.This is an exciting opportunity to...

  • Noa Agent

    hace 4 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The NOA Agent is responsible for timely andaccurate processes associated with some or all of the following: - Pre-registration - Insurance verification - Pre-Certification - Insurance Notification **Responsibilities**: Responsabilities (included but not limited to):Responsabilities will be performed by each individual depending on assignment...


  • Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completo

    **Training** schedule is 7am-4pm Monday through Friday.The paid training is for two weeks.After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week.**Responsibilities**As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation.Learning how to generate direct...


  • Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • Heredia, Costa Rica 360Training A tiempo completo

    **360training****Customer Support Supervisor - Spanish/English****Responsibilities**- Provide leadership, orientation, training, coaching, and mentoring to departmental staff.- Assist with performance evaluations and disciplinary actions.- Determine, coordinate, and supervise daily staffing assignments and staffing levels to ensure department service levels...