Third Party Management Risk Analyst

hace 2 días

Heredia, Costa Rica Citi A tiempo completo

The TPM Business Risk Analyst will be responsible for executing third party risk management activities and liaising with the **Business Activity Owner **/ **Third Party Officer** to ensure that all the controls are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations in support of the Citi's Third-Party Management Program

**Responsibilities**:

- Have a clear understanding of all Citi policies and procedures that directly impact the Business to drive the adoption and adherence to these processes and procedures to minimize risk
- Build strong internal relationships and help strengthen controls and awareness across Citi businesses globally
- Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements
- Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practice
- Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
- Monitor progress on agreed upon third-party remediation activities and proactively escalate issues, as necessary
- Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence activities
- Ensure timely completion and updates to third-party related risk information based on required frequency; track outstanding items for follow-up
- Ensure that queries and requests are processed within Service Level Agreement (SLA) - customer queries must be well documented, monitored and efficiently addressed
- Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
- Liaise with Third Party Officers (TPOs) and Sector/Regional Risk teams to provide guidance on policy compliance and overall third-party risk management requirements, as needed
- Provide support to Citi businesses for the execution of third-party risk management activities, including but not limited to:

- Monitoring third party's performance to SLAs
- Monitoring customer complaints related to third parties
- Monitoring compliance to Citi Records Management standards
- Evaluation and monitoring of third party's dependence on subcontractors
- Support reporting activities, as required
- Participate on continuous improvement activities
- Complete all tasks in connection with the organization's activity but not detailed in the current job description, instructed by the direct manager, supervisor, or the functional head

**Qualifications**:

- Advance English required
- Excellent written and verbal communication skills
- Bachelor's/University degree or equivalent experience
- Experience in risk management positions
- Sourcing and/or Third Party management understanding
- Ability to manage multiple tasks and priorities
- Ability to function independently
- Portuguese intermediate is desirable

Business & Travel Shared Services (BTSS) is a global organization of over 400 employees with presence in more than 80 countries that supports Citi Businesses and Functions with products including Archiving, Corporate Card, Vehicle Program, Managed Print, Mail & Distribution, Transaction Print, Marketing Print, Global Travel, Office Supplies & Stationery as well as other Business Partner Services.
- **Job Family Group**:
Risk Management
- **Job Family**:
Operational Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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