Bao Support Analyst Ii

hace 2 días

Heredia, Costa Rica Citi A tiempo completo

**Job Purpose**:
The BAO Support Analyst II will be responsible for executing third party risk management activities on behalf of the Business Activity Owner (BAO) and/or Third Party Officer (TPO) ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations in support of the Citi’s Third-Party Management Program. This includes contacting and liaising with External Third Parties and Citi internal stakeholders to support the completion of control assessments and gap remediation.

Responsible for taking the lead role in engagement with Personal Banking Wealth Management (PBWM) and Resource Management Organization (RMO). The BAO Support representative needs to be an advocate of RMO and help ensure RMO’s stakeholders are engaged at the right time and at the right levels within the organization.

**Key Responsibilities**:
Have a clear understanding of all Citi policies and procedures that directly impact RMO and Business Stakeholders to drive the adoption and adherence to these processes and procedures to minimize risk
Build strong internal relationships and help strengthen controls and awareness across Citi businesses globally
Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements
Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices
Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
Monitor progress on agreed upon third-party remediation activities and proactively escalate issues, as necessary
Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence activities
Ensure timely completion and updates to third-party related risk information based on required frequency; track outstanding items for follow-up
Ensure that queries and requests are processed within Service Level Agreement (SLA)
Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
Provide support to Citi businesses for the execution of third-party risk management activities, including but not limited to:
Monitoring third party’s performance to SLAs
Monitoring customer complaints related to third parties
Monitoring compliance to Citi Records Management standards
Evaluation and monitoring of third party’s dependence on subcontractors
Support reporting activities, as required
Participate on continuous improvement activities
Complete all tasks in connection with the organization’s activity but not detailed in the current job description, instructed by the direct manager, supervisor, or the functional head

**Requirements**:
2+ years of relevant Risk Management experience
Advanced English level (both written and verbal)
Detail oriented and analytical skills
Relationship management skills with ability to build partnerships across Citi businesses
Stakeholder management
Ability to manage multiple tasks and priorities
Ability to both work collaboratively and independently; ability to navigate a complex organization

**Desirable**:
Bachelor's university degree in process or completed
Strong customer service and conflict resolution skills
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- **Job Family Group**: Risk Management
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- **Job Family**: Operational Risk
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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