Sr. Biz Manager

hace 1 día


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job summary

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales.
Our products are strategically important to our Retail and Marketplace businesses driving long term growth.
We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products.
We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action.
With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
You will be responsible in building an Operations team of approximately 25 - 30 Ad reviewers and SME/Leads supporting Ad Programs.
You will need to work directly with the stakeholders to ensure the overall health of the processes is good.
Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members.
You will be instrumental in setting up ad relevance - human judgements organization for the search team of Amazon.
- Setting up of a team of search relevance team with regular interaction with the stakeholder
- Should be able to set up and control remote teams ( Non-English team from Delhi)
- High on Stakeholder management.
- Quick in analyzing large set of data and interpreting insights
- Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
- People management i.e.
appraisal, training and mentoring talent to grow within the organization & control attrition
- Ensures employees growth & development, set priority, drive motivation & engagement for employees
- Monitor real time service levels and schedule adherence
- Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
- Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality
- Active participation in building the team & raising the bar in hiring process
- Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
- Work closely with the engineering teams to ensure that tools and systems are continuously enhance
- Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency
- Should roll up sleeves and work with data at ease

Key job responsibilities
- Setting up of a team of search relevance team with regular interaction with the stakeholder
- Should be able to set up and control remote teams ( Non-English team from Delhi)
- High on Stakeholder management.
- Quick in analyzing large set of data and interpreting insights
- Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
- People management i.e.
appraisal, training and mentoring talent to grow within the organization & control attrition
- Ensures employees growth & development, set priority, drive motivation & engagement for employees
- Monitor real time service levels and schedule adherence
- Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
- Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality
- Active participation in building the team & raising the bar in hiring process
- Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
- Work closely with the engineering teams to ensure that tools and systems are continuously enhance
- Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency

Should roll up sleeves and work with data at ease

Experience in Ecommerce industry - Google Ad word cert



  • San José, Costa Rica Oyster Hr A tiempo completo

    **? One platform, a whole world of opportunity**:Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_.Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for...

  • Sr. Manager, Creative

    hace 15 horas


    San José, Costa Rica Smartsheet A tiempo completo

    In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work.Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better results.The...

  • Sr. Manager, Sales

    hace 1 día


    San José, Costa Rica TD SYNNEX A tiempo completo

    The Sr Sales Manager is responsible for attainment of sales goals (SLA & KPI) by region. Develops long-term sales strategies. Oversees the development of current manager, supervisor, sales representatives, senior sales representatives, and engineers. Participates in strategic division initiatives. Ensures consistent member management practices across the...


  • San José, Costa Rica VS-Staffing A tiempo completo

    **Job Description - Sr. IT Business Manager** **Title**: Sr. IT Business Manager **Location**: Remote, based in Costa Rica **Job Overview**: **Key responsibilities include**: - Lead high-impact IT projects, interfacing with senior management and key stakeholders to ensure alignment with business goals and successful execution. - Mentor junior project...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Experience building customer relationships, identifying business opportunities for clients and increasing...


  • San José, Costa Rica Vs-Staffing A tiempo completo

    **Job Description - Sr.IT Business Manager****Title**:Sr.IT Business Manager**Location**:Remote, based in Costa Rica**Job Overview**:**Key responsibilities include**:- Lead high-impact IT projects, interfacing with senior management and key stakeholders to ensure alignment with business goals and successful execution.- Mentor junior project managers and team...

  • Business Analyst

    hace 1 día


    San José, Costa Rica Dxc Technology A tiempo completo

    A skilled Business Analyst is responsible for the implementation and support of business information systems across multiple departments.They identify problems and opportunities within a company and ultimately provide solutions that help achieve the business' goals.A Business Analyst job description should cover collaborating with financial reporting and IT...

  • Sr Manager

    hace 1 día


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Operations, Finance, Shared Services, Supply Chain Management, Engineering, or other field.- 5+ years of relevant experience in project management working cross functionally with tech and non-tech teams to deliver projects.- Strong organizational skills with demonstrated ability to simultaneously manage multiple high-complexity...

  • Sr. Manager, Tax

    hace 5 días


    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for an experienced tax professional to join our growing team as a Senior Tax Manager in our San Jose, Costa Rica Office. The Senior Tax Manager will play a key role in managing Smartsheet's tax planning and compliance and will work with cross functional teams to ensure that the Company is in compliance with applicable laws. In 2005,...


  • San José, Costa Rica Screenovate A tiempo completo

    We are looking for senior ICs responsible to provide 24x7 follow the sun Crisis Management across IT.Central Escalation Manager is a unique role that will provide the segment level visibility and network which is aligned to IT support model.The CEM has the empowerment and influence at the organization and segment level grows.In this role, the CEM will manage...


  • San José, Costa Rica SGF Global A tiempo completo

    **Sr Application Analyst - Integrations (On site)** **San José, Costa Rica** SGF Global is looking for a Sr. Application Analyst, for food & beverage enterprise in San José, Costa Rica. **Requirements**: - Bachelor's Degree (complete). - Career: Computer Science, Systems Engineering, Information Technology or related fields. - Experience: 3 - 5...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5+ years managing a team of 8+ Senior Customer Success Managers/Account Managers, Project Managers or Program Managers.- 6+ years professional experience within Customer Success Management, Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service...


  • San José, Costa Rica Screenovate A tiempo completo

    Join our Intel Fab Construction Enterprise (FCE) who builds the world's largest semiconductor manufacturing factories across the globe. The future is what we build. Our enterprise manages a portfolio of capital projects on-site with a large contractor workforce that encompasses outsourced general contractors, A/E Architecture and Engineering firms and key...

  • Senior Lawyer

    hace 3 días


    San José, Costa Rica Biz Latin Hub A tiempo completo

    **Position**:Country Manager **English Level**:Advanced to Fluent (C1) **Location**:San Jose, Costa Rica. **Type of contract**: Indefinite We have an exciting opportunity for an Experienced Lawyer to join our team in San Jose as a Country Manager. In this challenging role you will be leading a small team of lawyers and accountants (approx. 10 team...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment and interviewing teams work in several jurisdictions. - University bachelor's degree in process or concluded in Customs Administration and Foreign Trade Management. - 1+ year(s) of experience in...


  • San José, Costa Rica Jll A tiempo completo

    About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate.We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.As a global Fortune 500 company, we also have an inherent...

  • Manager, Transfers

    hace 1 día


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ year of experience managing and developing direct reports or a Bachelors in Psychology, Business Administration, or Human Resources.- 2+ Experience in managing HR Shared Services teams in both Calls and Case Management Environments- Previous experience with mobility/relocation processes- Previous experience driving service expansions and/or launch...

  • Senior Lawyer

    hace 1 día


    San José, Costa Rica Biz Latin Hub A tiempo completo

    **Position**:Country Manager**English Level**:Advanced to Fluent (C1)**Location**:San Jose, Costa Rica.**Type of contract**: IndefiniteWe have an exciting opportunity for an Experienced Lawyer to join our team in San Jose as a Country Manager.In this challenging role you will be leading a small team of lawyers and accountants (approx.10 team members) located...


  • San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need YouTechnology impacts everything we do.Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing.Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making...