Sr. Biz Manager

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Post Graduate degree in any discipline
- 4 plus years' experience with Seller/ Customer service required
- 24/7 availability, including willingness to work on weekends, and outside of the "standard" work day
- Applicant needs to be in a direct People Management role at least for 6 months+
- Prior experience in managing a team of at least 10
- Demonstrated ability to build, develop, direct and manage a group
- Ability to handle complex and ambiguous scenarios
- Ability to organize, prioritize and schedule work assignments
- Ability to effectively and efficiently complete difficult goals or assignments
- Willingness to work with sensitive issues, including but not limited to:

- Adult content
- Religious and philosophically sensitive issues
- Alcoho l, tobacco, weapons and other potentially offensive products
- Confident in using Microsoft Package (especially Excel)
- Confident to work with large volumes of data

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales.
Our products are strategically important to our Retail and Marketplace businesses driving long term growth.
We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products.
We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action.
With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Key job responsibilities - Leading and developing a team of 3-4 Managers (front-line supervisors) and 50-60 reviewers / Judges by embodying Amazon's Leadership Principles.
- Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems - Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other initiatives as required - Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality - Identify system and process improvement opportunities which will directly influence the customer experience - Work closely with the engineering teams to ensure that tools and systems are continuously enhanced - Partnering with other managers to share best practices across operations - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures - Participates in recruitment and selection activities, continuously raise hiring bar
- Experience in E-commerce industry - Google Ad word certification - Statistics background - Experience in ad relevance - Experience in ad quality


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