Security Services Manager

hace 2 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo
About the Role
We are seeking a highly skilled Sr. Support Account Manager to join our team at Palo Alto Networks. In this role, you will be responsible for managing customer services experience, identifying upselling opportunities, and leading customer escalation communication.

As a member of our team, you will work closely with customers to understand their security and business priorities. You will use your expertise in cybersecurity technologies and heterogeneous environments to provide valuable insights and guidance to customers.

This role requires strong communication and interpersonal skills, as well as the ability to prioritize work in a demanding environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

Key Responsibilities:
  • Manage customer services experience to exceed expectations
  • Develop deep understanding of customer business challenges and technical environments
  • Identify upselling opportunities and proactively monitor complex issues
  • Lead customer escalation communication and coordinate actions with account teams, services teams, partners, and engineering


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