Credit & Collection Specialist

hace 2 días

Heredia, Costa Rica Cloud Software Group A tiempo completo

About Cloud Software Group

Cloud Software Group combinesthe capabilities of both Citrix and TIBCO, creating one of the

worlds largest cloud software providers, serving more than 100 million users around the globe.
When you join Cloud Software Group, you are making a difference for real people, each of whom

count on our suite of cloud solutions to get work done from anywhere.
Members of our team will

tell you that wevalue diverse lived experiences, varied perspectives, and having the courage to take

risks.
Our teams are encouraged to learn, dream, and build the future of work.
We are on the brink

of another Cambrian leap - a moment of immense evolution and growth.
And we need your expertise

and experience to do it.
Now is the perfect time to move your skills to the cloud

About This Team

The Americas region covers a large majority of the accounts for the Citrix worldwide portfolio.
We work in a very collaborative manner with other teams within Order to Cash function to get positive results.
We are focused on continuous improvement and automation in order to simplify our work.
**Job Description**:
**Responsibilities**:

- Monitor and analyze accounts receivable aging reports to identify delinquent accounts.
- Investigate and resolve any billing discrepancies or disputes raised by customers.
- Maintain accurate records of all collection activities and communication with customers.
- Liaise with the cross functional teams within or outside the department on escalations and issues.
- Recommends write-off requests and escalates issues
- Works closely with credit team on credit and order on hold issues and makes suggestions on customer account status.
- Obtain foreign tax withholding certificates when necessary

Required Qualifications
- College degree or equivalent experience in accounting or finance
- Minimum of 2 years or more experience in a fast-paced collection environment
- Ability to adhere to a disciplined work schedule, follow directions from supervisor and understand and follow work rules and procedures.
- Process oriented with sound judgment, attention to detail, accuracy, and follow through.
- SAP experience strongly preferred.
- Salesforce experience preferred.
- Strong Excel skills, working with pivot tables

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.

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