Client Delivery Manager

hace 9 horas


Heredia, Costa Rica Ibm A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?
If so, lets talk.
**Your Role and Responsibilities**
- The Customer Support Leader is responsible for the strategic planning and execution of Customer Support operations for the IBM Cloud.
Key responsibilities include management, leadership and execution of key processes within the IBM Cloud Customer Support organization to ensure that the highest service levels are attained/maintained.
- Tactical emphasis is on improving the customer experience in support, quality management, productivity, performance and improvements in NPS.
Strategic emphasis is on long term strategy and focus on how to better serve the market.
- The Leader's success is measured by the organization's ability to provide high quality services and continuous improvement in the delivery of support services throughout multiple disciplines.
**Required Technical and Professional Expertise**
- Minimum 3 years of Technical Support management experience.
- 5 years professional experience working with Cloud products and the execution of global services for cloud products.
- Strong negotiation, interpersonal, written/oral communication and presentation skills required.
- Ability to engage during nights and weekends as needed.
- Travel up to 25%.
- Provide strong leadership that guides the team to think both tactically and strategically in the delivery of support.
- Deliver results against a defined set of objectives that includes tactical metrics, strategic innovation and cross functional collaboration between internal organizations.
- Develop, implement and maintain effective internal and external communication.
- Ensuring targeted service performance and productivity standards are achieved/exceeded.
- Develop analytic, strategic and technical resources to meet client expectations and ensure satisfaction.
- Mentor, coach and train staff on best practices.
- Manage escalations and collaborate with peers in supporting organizations.
- Ancillary project management as required.
**Preferred Technical and Professional Expertise**
- Bachelor's degree preferred.
**About Business Unit**

Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems.
IBM Cloud provides the security, control, and visibility that our clients have come to expect.
We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.
Are you craving to learn more?
Prepared to solve some of the world's most unique challenges?
And ready to shape the future for millions of people?
If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    7+ years of tax, finance or a related analytical field experience- 3+ years of advanced proficiency in Excel (pivots, lookups, etc.)experience- 6+ years of creating process improvements with automation and analysis experience- 5+ years of directly managing and leading a team of 5+ members experience- 7+ years of finance or a related analytical field...

  • Delivery Manager Latam

    hace 9 horas


    Heredia, Costa Rica Bairesdev A tiempo completo

    BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3).With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we're only as strong as the multicultural teams at the heart of our business.BairesDev runs on...


  • Heredia, Costa Rica First Factory, Inc. A tiempo completo

    **Qualifications** In this role you will be responsible for managing client information, building and maintaining long term client relationships to ensure business growth, analyzing business practices, client requirements, and feedback in order to provide input to products and services acting as a liaison between customers and cross-functional internal...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery.The role represents services within product or solution portfolio core teams, incorporating service requirements...

  • Customer Success Manager

    hace 15 horas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:A Customer Success Manager (CSM) is a trusted advisor to Auxis' customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT support...


  • Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Client Success Manager

    hace 9 horas


    Heredia, Costa Rica Experian A tiempo completo

    Company Description**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Delivery Manager

    hace 9 horas


    Heredia, Costa Rica Moody'S A tiempo completo

    Role/Responsibilities:- Lead projects which are broad in scope, interdependent, high risk, high impact, have medium to long term implementation time frames and are cross functional.Project teams typically include onshore, offshore, internal, external and lead services resources, which are global in geographic focus- Promotes cross-functional interaction...

  • Sr. Delivery Manager

    hace 9 horas


    Heredia, Costa Rica Moody'S A tiempo completo

    Develop and maintain project plans and schedules, in collaboration with development teams and other stakeholders.- Create and maintain ongoing reporting to track key performance indicators (KPIs) and provide insight to stakeholders.- Foster a culture of continuous improvement, encouraging innovation and driving positive change within the organization-...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _**- Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.- Represents services on product or solution core teams and provides service requirements into product development stages/phases,...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Our organization**:HP is accelerating on Services to creating outcome-based solutions for all our customer categories.Our organization (Customer Support / CSSD-WDS) delivers these services.Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and optimizing...

  • Engagement Manager

    hace 6 días


    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in...

  • Project Manager

    hace 4 días


    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    , The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers, and quality to ensure flawless project execution, efficient resource allocation, project financial sanity, and client satisfaction. They support growing project delivery discipline and help to develop processes, documentation,...

  • Junior Project Manager

    hace 4 días


    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    **Show the world what you can do.** We’re looking for an inspired, motivated and experienced Junior Project Manager. The Junior Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial...


  • Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 1 serves as the...

  • Project Manager

    hace 9 horas


    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    , The Project Manager reports to a Program Manager.Works closely with Directors and Subject Matter Experts, designers, developers, and quality to ensure flawless project execution, efficient resource allocation, project financial sanity, and client satisfaction.They support growing project delivery discipline and help to develop processes, documentation,...

  • Junior Project Manager

    hace 9 horas


    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    **Show the world what you can do.**We're looking for an inspired, motivated and experienced Junior Project Manager.The Junior Project Manager reports to a Program Manager.Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and...

  • Project Manager

    hace 9 horas


    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    **Show the world what you can do.****In this role you will**:- Responsible for immediate supervision project delivery including scope, resource, risk, financial and time management.- Responsible for monitoring the daily activities of the projects assigned.- Work on issues of limited to moderate scope.- Follow established practices and procedures in analyzing...

  • Senior Project Manager

    hace 15 horas


    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    **Show the world what you can do.**We are looking for a Senior Project Manager to report to a Program Manager.Works closely with Directors and Subject Matter Experts, designers, developers, and QA to ensure flawless project execution, efficient resource allocation, project financial sanity, and client satisfaction.He/She fosters and grows project management...