IT Support Specialist
hace 3 días
First Factory is looking for a highly capable IT Support Specialist to provide technical assistance to our staff and assist the company in maturing our security protocols. To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.
As First Factory’s IT Support Specialist you’ll be working alongside our IT Security Officer in order to implement processes and procedures to ensure all systems are in compliance with internal, and regulatory requirements. Your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.
**Qualifications**:
**Main Responsibilities**:
- Providing IT assistance to staff
- Monitor activities of assigned IT areas to ensure compliance with internal policies and procedures and activity reviews
- Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
- Monitoring hardware, software, and system performance metrics
- Perform regular maintenance for technical equipment
- Run security checks on all of our systems to ensure we are protected from cybersecurity threats
- Understand the fundamental business activities and work with the various departments to develop appropriate information security solutions that adequately protect these activities
- Monitor and report on compliance with security policies, as well as the enforcement of policies across the company
- Proven experience in IT Support and compliance roles with knowledge in security protocols
- Foundational knowledge and understanding of information risk concepts and principles as a means of relating business needs to security protocols
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users
- Hands on experience in IT helpdesk software
- Experience in documenting processes and monitoring performance metrics
- Advanced knowledge of database maintenance and system security
- Exceptional interpersonal and communication skills
- Knowledge of networking and security technologies such as, IPSEC, VPN, routers, switches, firewalls, intrusion detection/prevention, data leakage, WAF, DNS and TCP/IP networking
-
IT Support Specialist
hace 7 meses
Heredia, Costa Rica Emprego CR A tiempo completo**GAQ325R20** **Location: Heredia, Costa Rica** **Outcomes** - You will support our core platforms - user support, ticketing, procurement, and provisioning. - Document all processes and update current documentation for the established procedure. - Complete and document assigned project work and provide updates to ensure accuracy. - Work with other ITS team...
-
IT Specialist
hace 7 meses
Heredia, Costa Rica Huntsman A tiempo completoJob Description: IT Specialist Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer...
-
IT Support Specialist Iv
hace 1 semana
Heredia, Costa Rica Databricks A tiempo completoShift : Saturday through Tuesday (4 days X 10 hours) **The impact you will have**: - You will support our core platforms - user support, ticketing, procurement, and provisioning - Document all processes and update current documentation for the established process - Complete and document assigned project work and provide updates to ensure accuracy - Work...
-
IT Support
hace 7 meses
Heredia, Costa Rica Global Services Business A tiempo completoAn Importan company is looking for an IT Support with advanced English. Provide Help Desk Support onsite for all client employees and contractors. The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving...
-
IT Av Support Eng I
hace 3 días
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBA/BS degree in a related technical field, or equivalent industry experience. - 2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems. - Proven experience troubleshooting, diagnosing and understanding signal flow. - Experience working with AV technologies...
-
Server Support Specialist
hace 2 semanas
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Partner Support Specialist
hace 1 semana
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoPartner Support Specialist This role has been designated as ‘Office’, which means you will primarily work from an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. You will work independently while using...
-
Its Support Mgr Ii, IT Services
hace 7 meses
Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo5+ years of developing a team of technical professionals across multiple locations experience - 2+ years of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of professional or military experience - Knowledge of Linux or Unix systems administration At Amazon, we strive to be Earth's most...
-
Senior Application Support Specialist
hace 3 días
Heredia, Costa Rica DHL A tiempo completoWould you like to be part of DHL IT Services?** **Our Solution Support team is looking for a new team member. As a Senior Application Support Specialist you will provide on-site, on-call support activities for Customer Service Module of ServiceNow Application and ensure that all agreed targets, SLA's and Metrics are met. **What you will do**: - Prioritize...
-
System Support Specialist
hace 7 días
Heredia, Costa Rica DHL A tiempo completo**Role Title**: System Support Specialist** **Business Unit**: IT Services** **Role Purpose**: This role will work within Build and Run Operations - Identity & Access Management team and will be primarily managing the daily operations of the Main Directory Services and Cloud Identity service. The services within Main Directory Services include Microsoft...
-
IT Support Engineer
hace 1 semana
Heredia, Costa Rica GSB A tiempo completoEssential Responsibilities - Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers. - Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system - Troubleshoot, research, analyze and work with...
-
Onsite IT Service Desk Support
hace 7 meses
Heredia, Costa Rica GRUPO STT A tiempo completoService Desk-IT Support, quién realizará las siguientes funciones: Experiência y excelentes habilidades de resolución de problemas de hardware y software. Comprensión del sistema operativo Windows. Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets. Experiência en la resolución de problemas de TI por teléfono/correo...
-
Network Support Specialist
hace 6 días
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Application Support Specialist
hace 5 días
Heredia, Costa Rica DHL A tiempo completoApplication Support Specialist - SAP FI/CO Our SAP team provides both run (support) and build (projects) services for DPDHL customers around the globe. We add value and deliver high quality by utilizing our expertise in SAP modules (FI/CO/AM/MM and more) and related non-SAP technologies (Coupa, Invoicetrack). This gives us the ability to cover whole...
-
Kindle Direct Publishing Support Specialist
hace 1 semana
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoHigh School Diploma or equivalent in your country - Proven English verbal and written fluency skills. - Demonstrated verbal and written communication skills with external/internal teams - Proven ability to understand complex issues - Ability to navigate through multiple web tools - Basic Microsoft Outlook, Excel and Word understanding and usage - Schedule...
-
Kindle Direct Publishing Support Specialist
hace 7 días
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoHigh School Diploma or equivalent in your country - Proven English verbal and written fluency skills. - Demonstrated verbal and written communication skills with external/internal teams - Proven ability to understand complex issues - Ability to navigate through multiple web tools - Basic Microsoft Outlook, Excel and Word understanding and usage - Schedule...
-
Kindle Direct Publishing Support Specialist
hace 6 días
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAvailability to attend training on site * - High School Diploma or equivalent in your country - Proven English verbal and written fluency skills. - Demonstrated verbal and written communication skills with external/internal teams - Proven ability to understand complex issues - Ability to navigate through multiple web tools - Basic Microsoft Outlook, Excel...
-
System Support Specialist
hace 2 semanas
Heredia, Costa Rica DHL A tiempo completoWould you like work in a global multicultural organization? Middleware Infrastructure Services team is looking for an experienced System Support Specialist who is specialized in Middleware. You will be responsible for the 2nd level support of all Middleware technologies (Weblogic Application Server, WebSphere Application Server, WebSphere MQ, Tomcat, IIS,...
-
Recruiting Specialist
hace 7 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Recruiting Specialist will provide support to the full range of the recruiting and selection cycle and functions within Auxis’ Costa Rica’s Operations. The Specialist will be responsible for sourcing, recruiting, and screening applicants for a variety of positions, including Customer Service, IT, & Finance & Accounting and other back...
-
Risk Specialist I, Vendor Investigations
hace 3 días
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's Degree in Risk Management, Business, Statistics, Computer Science, or any other quantitative field from an accredited institution. - 3-5 years of relevant professional experience in Risk Management, Fraud Investigations Analytics, Business Intelligence, or a Data Science. - Advanced English skills, including excellent business writing. -...