IT Support Specialist Iv

hace 6 días


Heredia, Costa Rica Databricks A tiempo completo

Shift : Saturday through Tuesday (4 days X 10 hours)

**The impact you will have**:

- You will support our core platforms - user support, ticketing, procurement, and provisioning
- Document all processes and update current documentation for the established process
- Complete and document assigned project work and provide updates to ensure accuracy
- Work with other IT team members to improve efficiency by implementing new processes, tools, strategies, and automation
- Work collaboratively across IT and serve as an ambassador for the IT organization with our internal partners
- Maintain the asset inventory system and ensure all hardware/software allocations are logged

**What we look for**:

- Experience working on a high-volume ticketing system (+4000 PM)
- 2+ years of experience administering and maintaining ITSM systems and related tools
- Experience providing support to all levels of staff
- Experience supporting customer IT needs within a global team supporting multiple regions and time zones
- Provide other services to reduce tickets and ticket closure times
- Work with partners to find efficiencies and implement improvements to our internal systems
- Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
- Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues

**About Databricks**

Databricks is the lakehouse company. More than 7,000 organizations worldwide — including Comcast, Condé Nast, H&M and over 50% of the Fortune 500 — rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world's toughest problems. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

**Our Commitment to Diversity and Inclusion**

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.


  • IT Support Specialist

    hace 7 meses


    Heredia, Costa Rica Emprego CR A tiempo completo

    **GAQ325R20** **Location: Heredia, Costa Rica** **Outcomes** - You will support our core platforms - user support, ticketing, procurement, and provisioning. - Document all processes and update current documentation for the established procedure. - Complete and document assigned project work and provide updates to ensure accuracy. - Work with other ITS team...

  • IT Specialist

    hace 7 meses


    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: IT Specialist Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer...

  • IT Support

    hace 7 meses


    Heredia, Costa Rica Global Services Business A tiempo completo

    An Importan company is looking for an IT Support with advanced English. Provide Help Desk Support onsite for all client employees and contractors. The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of developing a team of technical professionals across multiple locations experience - 2+ years of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of professional or military experience - Knowledge of Linux or Unix systems administration At Amazon, we strive to be Earth's most...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Partner Support Specialist This role has been designated as ‘Office’, which means you will primarily work from an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. You will work independently while using...


  • Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Heredia, Costa Rica DHL A tiempo completo

    **Role Title**: System Support Specialist** **Business Unit**: IT Services** **Role Purpose**: This role will work within Build and Run Operations - Identity & Access Management team and will be primarily managing the daily operations of the Main Directory Services and Cloud Identity service. The services within Main Directory Services include Microsoft...

  • IT Support Engineer

    hace 6 días


    Heredia, Costa Rica GSB A tiempo completo

    Essential Responsibilities - Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers. - Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system - Troubleshoot, research, analyze and work with...


  • Heredia, Costa Rica GRUPO STT A tiempo completo

    Service Desk-IT Support, quién realizará las siguientes funciones: Experiência y excelentes habilidades de resolución de problemas de hardware y software. Comprensión del sistema operativo Windows. Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets. Experiência en la resolución de problemas de TI por teléfono/correo...


  • Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Heredia, Costa Rica DHL A tiempo completo

    Application Support Specialist - SAP FI/CO Our SAP team provides both run (support) and build (projects) services for DPDHL customers around the globe. We add value and deliver high quality by utilizing our expertise in SAP modules (FI/CO/AM/MM and more) and related non-SAP technologies (Coupa, Invoicetrack). This gives us the ability to cover whole...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    High School Diploma or equivalent in your country - Proven English verbal and written fluency skills. - Demonstrated verbal and written communication skills with external/internal teams - Proven ability to understand complex issues - Ability to navigate through multiple web tools - Basic Microsoft Outlook, Excel and Word understanding and usage - Schedule...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    High School Diploma or equivalent in your country - Proven English verbal and written fluency skills. - Demonstrated verbal and written communication skills with external/internal teams - Proven ability to understand complex issues - Ability to navigate through multiple web tools - Basic Microsoft Outlook, Excel and Word understanding and usage - Schedule...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Availability to attend training on site * - High School Diploma or equivalent in your country - Proven English verbal and written fluency skills. - Demonstrated verbal and written communication skills with external/internal teams - Proven ability to understand complex issues - Ability to navigate through multiple web tools - Basic Microsoft Outlook, Excel...


  • Heredia, Costa Rica DHL A tiempo completo

    Would you like work in a global multicultural organization? Middleware Infrastructure Services team is looking for an experienced System Support Specialist who is specialized in Middleware. You will be responsible for the 2nd level support of all Middleware technologies (Weblogic Application Server, WebSphere Application Server, WebSphere MQ, Tomcat, IIS,...

  • Recruiting Specialist

    hace 3 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Recruiting Specialist will provide support to the full range of the recruiting and selection cycle and functions within Auxis’ Costa Rica’s Operations. The Specialist will be responsible for sourcing, recruiting, and screening applicants for a variety of positions, including Customer Service, IT, & Finance & Accounting and other back...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    Address initial inquiries regarding technical problems and provide solutions. - Refer complex problems to advanced support teams. - Record, track, and document support incidents and interactions accurately in the support ticketing system. - Resolve technical issues through troubleshooting, research, and analysis - Resolves system fallouts with team members...


  • Heredia, Costa Rica Encora A tiempo completo

    **About the role**- 3rd Shift hours of work are Monday thru Friday 10:30 PM to 7:30 AM ET. During training, work hours would be the following: - Sunday - 6PM to 6AM ET- Monday - 10:30 PM to 7:30 AM ET- Tuesday - 10:30 PM to 7:30 AM ET- Wednesday - 10:30 PM to 7:30 AM ET **PRIMARY RESPONSIBILITIES**: **System Monitoring** - Monitor real time performance of...


  • Heredia, Costa Rica DHL A tiempo completo

    **SUMMARY**: **RESPONSIBILITIES**: - Demonstrate ownership of assigned tickets (tasks) to final restoration and collaborate with other support teams within the organization and external suppliers - Provide proactive investigation and maintenance of the systems - Availability Management - Participate on the projects relevant to services supported by the team...