Real Time Analyst, Ces
hace 4 días
2+ years of experience in an English contact center environment - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Advanced skills using Microsoft Excel in a business environment. - Flexibility to work in a 24x7 environment
Job summary
Key job responsibilities
- Continuously monitor the real time network performance and take actions to mitigate any risk to metrics and advertiser experience
- Maintain constant communication with site operations, senior leadership, technology teams and other internal clients on status of real time metrics and advertiser experience.
- Manage high severity incidents by running conference calls with different teams to mitigate risks to metrics, advertiser experience and associate experience
- Define and scope projects by working closely with internal teams and their clients to understand their needs and priorities.
- Plan and execute the identified projects by working with various teams
- Comfortable in writing daily business review documents and preparing reports for Senior leadership
- Dive deep into data/process, identify problems and identify solution if possible and present to leadership
- Proven expertise knowledge with Sales Force tool (including APIs) - 1+ years of experience in Advertising. - Proven expertise knowledge with CSSM, Amazon vibe and Amazon moment tools. - SQL, VBA or any other programming language - Ability to prioritize and meet tight deadlines. - Analytical with attention to detail. - Strong Bias for Action. - Previous experience as a Workforce management RTA.
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