Wfm Real Time Analyst/duty Monitor

hace 3 días


Heredia, Costa Rica Equifax A tiempo completo

**Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**

The WFM Real Time Analyst/Duty Monitor will work to monitor inbound call traffic and ensure efficient distribution based on staff availability. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. We are looking for talented team players to join us as we help people live their financial best

**What you’ll do**
- Monitors productivity metrics and schedules to ensure adequate staffing in coordination with training, meetings, breaks/meals, and time off as needed.
- Develops and maintains a scheduling database to track the availability of associates.
- Prepares and communicates daily and weekly schedules based on established call volume forecasts and available staffing; coordinates associate schedule change requests and scheduling of time off.
- Maintains scheduling software by entering exceptions to agent schedules.
- Provides call volume/agent reports daily, weekly, and monthly.

**What experience you need**
- 2+ years of experience in a workforce role in a corporate environment.
- 2+ years of experience with WFM tools (IEX Total-View - eWFM Aspect, Genesis, Calabrio).
- Effective English communication skills B2+/C1 (written/verbal).

**What could set you apart**
- Associate or Bachelor’s Degree in business, mathematics, or a related field.
- Avaya CMS system experience.
- Strong analytical and organizational skills.
- Proven research, statistical, analytical, processing, and mathematical skills with the ability to structure and conduct analyses.
- Adaptability and the capability of multi-tasking and strong time management.

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



  • Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**The WFM Real Time Analyst/Duty Monitor will work to monitor inbound call traffic and ensure efficient distribution based on staff...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**The WFM Real Time Analyst/Duty Monitor will work to monitor inbound call traffic and ensure efficient distribution based on staff...

  • Real Time Analyst

    hace 16 horas


    Heredia, Costa Rica Movate A tiempo completo

    **Work Location**: Heredia **Qualification**: High School Diploma **Experience**: Minimum 1 years of relevant experience **No of openings**: 3 The RTA is responsible for providing the program leaders support by monitoring agent adherence to published schedules, with the goal of ensuring adequate resources are available to manage incoming volumes in queues...

  • Real Time Analyst

    hace 5 días


    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Real Time Analyst

    hace 6 días


    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Real Time Analyst

    hace 23 horas


    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...

  • Wfm Scheduling Analyst

    hace 22 horas


    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...


  • Heredia, Costa Rica Kyndryl A tiempo completo

    549204BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...


  • Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Real Time Analyst

    hace 22 horas


    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    **Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**Transforming smiles, changing livesAt Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...


  • Heredia, Costa Rica Jll A tiempo completo

    JLL supports the Whole You, personally and professionally.JLL supports the Whole You, personally and professionally.Learning & Development SpecialistWhat this Job Involves?**Job Summary**: As a key member of the JLL Business Services (JBS) team, the purpose of this role is to ensure robust employee upskilling and development through targeted learning...

  • Data Analytics

    hace 22 horas


    Heredia, Costa Rica Kyndryl A tiempo completo

    532487BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...

  • Wfm Forecaster

    hace 22 horas


    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian...

  • Title Analyst

    hace 22 horas


    Heredia, Costa Rica World Business Lenders, Llc A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.Generally, working hours will be 9:00am-6:00pm Eastern Time, Monday through Friday, although hours worked may...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Quality Assurance Analyst will be responsible for auditing the accuracy of performed processes according to the client's QA standards.The QA Analyst will evaluate back-office tasks & phone calls, conduct QA Disputes/Rebuttals process, QA Calibration, and coaching sessions as well as implementing Preventive / Corrective actions when...

  • Sr Business Analyst

    hace 4 horas


    Heredia, Costa Rica Citi A tiempo completo

    The Sr. Business Analyst is an intermediate level position responsible for the overall administrative activities of a business.These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues.The Sr. Business Analyst may assist in activities such as the tracking of business financials, managing employee...

  • Reporting Analyst

    hace 22 horas


    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:Tebra is looking for a Reporting Analyst to join our dynamic Analytics team.If you enjoy tough challenges, being part of a fun team, are tenacious, love Excel and Power BI, and have passion for numbers and telling stories through data, this is your opportunity.**Your Area of Focus**:- Provide data solutions, tools, and capabilities to...


  • Heredia, Costa Rica Citi A tiempo completo

    **You're the brains behind our work.**You're ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there.Whether it's honing your skills or building your network, we know that success can't come without growth.Our programs equip you with the knowledge and training you need to play a valuable role on your team, and...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Comfort/experience communicating and influencing across job levels with both internal and external partners is a must. - Ability to push back, foresee potential issues, and advocate for relentless improvement. - Ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change will be necessary. -...