Education Support Representive

hace 5 meses


Heredia, Costa Rica Straumann Group A tiempo completo

**Position Summary**

The Education Support Representive is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced and each Education Support Representive is responsible for coordinating with the education planners on assisting them on their education programs both local and national. The Education Support Representive is also responsible for providing the technical support with customer service for our education offerings. This individual should be comfortable working in a fast-paced environment, be a team-oriented person with strong interpersonal and leadership skills, have the ability to multitask with have solid administrative and computer skills, and have a strong understanding of the dental industry.

The Education Support Representive reports to the Customer Service Manager.

**Responsibilities**:

- This position is responsible for, but not limited to, the following:_

Front-line responsibility as a resource and for the technical involvement in delivering high quality continuing education programming for the Straumann organization including:

- Coordinate with Education planners on assistance needed for programs both local and national.
- Serve as the primary point of contact for the education customer service phone queue, addressing inquiries and providing support as needed.
- Supporting customers with guidance on how to setup customer accounts on education SKiLL platform and guiding them throughout the process.
- Deliver exceptional customer service by promptly answering calls, addressing concerns, and providing relevant information to callers.
- Responsible for data input and processing of third-party customer information containing data needed to collect analytics and provide measurements and reporting.
- Utilize Customer Management System (CRM) to look up customer numbers and validate information.
- Create prospect numbers for attendees who do not have existing customer numbers, ensuring accurate record-keeping and seamless event registration processes.

**Minimum Qualifications**
- Minimum of 1-2 years in a customer service or education support role.
- Minimum of 1-2 years in a professional work environment preferred.
- Bachelor’s Degree preferred or equivalent work experience.

**Required Knowledge and Skills**:

- English speaking mandatory
- Exceptional interpersonal and communication skills both verbal and written.
- Time management and organizational skills
- Detailed-oriented and ability to multitask
- Strong problem solving and customer service skills
- Ability work in a fast paced team environment with multiple priorities
- Ability to work cross functionally with all departments.
- Advanced skills in MS Office; SAP and Cvent preferred.
- A strong understanding of aspects of event planning and meeting management
- A basic understanding of LEAN Office Management

**Work Environment & Physical Demands**
- General office environment. High stress may occur at time, some travel required and ability to lift up to 25 pounds

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Costa Rica : Heredia

**Travel Percentage**:0 - 10%

**Requisition ID**:12682



  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary** The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Support Agent **Work Location**: Hybrid - UltraPark I, La Aurora, Heredia. **Experience**: Customer Service experience. Education Qualification: High School Diploma. Technical knowledge. **Roles and Responsibilities**: - Identify Customer issues - Provide solutions by the proper troubleshooting steps. - Provide courteous and...

  • Mq-z - Support

    hace 5 meses


    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • IT Support

    hace 5 meses


    Heredia, Costa Rica Global Services Business A tiempo completo

    An Importan company is looking for an IT Support with advanced English. Provide Help Desk Support onsite for all client employees and contractors. The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully. **Your Area of Focus**: - Maintain a positive,...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Objective**: - Production Support analyst is responsible for supporting our CRM Application users by handling queries raised by them. **Functional Responsibilities**: - Handle support tickets raised by internal Moody’s employees seeking help on...


  • Heredia, Costa Rica Citi A tiempo completo

    **Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    Address initial inquiries regarding technical problems and provide solutions. - Refer complex problems to advanced support teams. - Record, track, and document support incidents and interactions accurately in the support ticketing system. - Resolve technical issues through troubleshooting, research, and analysis - Resolves system fallouts with team members...


  • Heredia, Costa Rica Citi A tiempo completo

    **Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...


  • Heredia, Costa Rica Tebra A tiempo completo

    Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Tebra Customer Support team. **Your Area of Focus**: - Oversee a team of up to 15 Customer Support Reps - Supervise, coach, motivate, and develop the Customer Support Representatives - Drive achievement of corporate and Support goals...


  • Heredia, Costa Rica Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Technical Support

    hace 5 meses


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Technical degree in diversified education in business informatics, software development (INA or mandatory vocational schools). (Must) - Experience or knowledge in manufacturing area, laboratories or others desirable. - Basic computer skills - Knowledge in Linux - 100% Onsite - Heredia - English B1+ Tipo de puesto: Tiempo completo Sueldo: ₡1,00 - ₡2,00...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - The Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the Moody's values are proven in...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Product Management Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...