Education Support Representive
hace 2 semanas
**Position Summary**
The Education Support Representive is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced and each Education Support Representive is responsible for coordinating with the education planners on assisting them on their education programs both local and national. The Education Support Representive is also responsible for providing the technical support with customer service for our education offerings. This individual should be comfortable working in a fast-paced environment, be a team-oriented person with strong interpersonal and leadership skills, have the ability to multitask with have solid administrative and computer skills, and have a strong understanding of the dental industry.
The Education Support Representive reports to the Customer Service Manager.
**Responsibilities**:
- This position is responsible for, but not limited to, the following:_
Front-line responsibility as a resource and for the technical involvement in delivering high quality continuing education programming for the Straumann organization including:
- Coordinate with Education planners on assistance needed for programs both local and national.
- Serve as the primary point of contact for the education customer service phone queue, addressing inquiries and providing support as needed.
- Supporting customers with guidance on how to setup customer accounts on education SKiLL platform and guiding them throughout the process.
- Deliver exceptional customer service by promptly answering calls, addressing concerns, and providing relevant information to callers.
- Responsible for data input and processing of third-party customer information containing data needed to collect analytics and provide measurements and reporting.
- Utilize Customer Management System (CRM) to look up customer numbers and validate information.
- Create prospect numbers for attendees who do not have existing customer numbers, ensuring accurate record-keeping and seamless event registration processes.
**Minimum Qualifications**
- Minimum of 1-2 years in a customer service or education support role.
- Minimum of 1-2 years in a professional work environment preferred.
- Bachelor’s Degree preferred or equivalent work experience.
**Required Knowledge and Skills**:
- English speaking mandatory
- Exceptional interpersonal and communication skills both verbal and written.
- Time management and organizational skills
- Detailed-oriented and ability to multitask
- Strong problem solving and customer service skills
- Ability work in a fast paced team environment with multiple priorities
- Ability to work cross functionally with all departments.
- Advanced skills in MS Office; SAP and Cvent preferred.
- A strong understanding of aspects of event planning and meeting management
- A basic understanding of LEAN Office Management
**Work Environment & Physical Demands**
- General office environment. High stress may occur at time, some travel required and ability to lift up to 25 pounds
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
**Employment Type**:Full Time
**Alternative Locations**:Costa Rica : Heredia
**Travel Percentage**:0 - 10%
**Requisition ID**:12682
-
Education Support Representative
hace 4 semanas
Heredia, Costa Rica Straumann A tiempo completo**Position Summary** The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the...
-
Education Support Representative
hace 4 semanas
Heredia, Costa Rica Straumann Group A tiempo completoPosition Summary The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the...
-
Education Support Representative
hace 4 semanas
Heredia, Costa Rica Straumann Group A tiempo completoPosition Summary The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the...
-
Education Support Representative
hace 6 días
Heredia, Costa Rica Straumann Group A tiempo completo**Position Summary** The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the...
-
Education Team Internship
hace 1 mes
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Education Team Internship
hace 3 semanas
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Developer Support Expert
hace 5 días
Heredia, Costa Rica Foundever A tiempo completo**About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** **Objective** The Core+ API Customer Support Expert is the first line of defense to educate, solve the problems of, and delight our customers. This position requires technical acumen, customer focus, and a personable,...
-
Technical Support Agent
hace 3 semanas
Heredia, Costa Rica CSS Corp A tiempo completo**Job title**: Technical Support Agent **Work Location**: Hybrid - UltraPark I, La Aurora, Heredia. **Experience**: Customer Service experience. Education Qualification: High School Diploma. Technical knowledge. **Roles and Responsibilities**: - Identify Customer issues - Provide solutions by the proper troubleshooting steps. - Provide courteous and...
-
Administrative Support Representative
hace 3 semanas
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
IT Support
hace 2 semanas
Heredia, Costa Rica Global Services Business A tiempo completoAn Importan company is looking for an IT Support with advanced English. Provide Help Desk Support onsite for all client employees and contractors. The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving...
-
Developer Support Engineer
hace 2 meses
Heredia, Costa Rica Foundever A tiempo completo**About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** **Objective** **Primary Job Responsibilities** **Requirements**: - **English Speaker. Fluent in verbal and written English. High Proficiency level (88 %>)**: - **disciplinary actions within the last 6 months...
-
Developer Support Engineer
hace 6 días
Heredia, Costa Rica Foundever A tiempo completo**About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** **Objective** **Primary Job Responsibilities** **Requirements**: - **English Speaker. Fluent in verbal and written English. High Proficiency level (88 %>)**: - **disciplinary actions within the last 6 months...
-
Mq-z - Support
hace 2 semanas
Heredia, Costa Rica IBM A tiempo completoIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Payments Support Representative
hace 6 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: The Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully. **Your Area of Focus**: - Maintain a positive,...
-
Technical Support Analyst
hace 3 días
Heredia, Costa Rica Moody's A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Objective**: - Production Support analyst is responsible for supporting our CRM Application users by handling queries raised by them. **Functional Responsibilities**: - Handle support tickets raised by internal Moody’s employees seeking help on...
-
Customer Support Representative
hace 3 semanas
Heredia, Costa Rica CSS Corp A tiempo completo**Designation**: Customer Support Representative - French, Spanish and English **Location**: Ultra Park 1, Heredia Costa Rica **Experience**: 6 -24 months **Roles and Responsibilities**: - Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues - Triage incoming cases received by CRM....
-
Linux Technical Support Engineer
hace 2 meses
Heredia, Costa Rica Foundever A tiempo completo**About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, in a constant evolving environment by offering world class customer support. **Primary Job...
-
Application Support Engineer
hace 1 mes
Heredia, Costa Rica Citi A tiempo completo**Team/Function Overview**: **Key Responsibilities** We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production...
-
Cybersecurity Investigation Support
hace 2 semanas
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
HR Quality Support Analyst
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The primary purpose of the Quality Support Analyst is to support key projects associated with Associate Care Center business process development and seamless customer experience. This includes responsibility for providing timely, accurate, and actionable information about overall operations, recommending changes or improvements to processes and...