Software & Support Maas360

hace 3 semanas


Heredia, Costa Rica IBM A tiempo completo

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

In this role, you will work directly with the customer’s IT management and/or First Level Support to integrate and troubleshoot MaaS360. You will also work closely

with different groups in our organization to help customer lifecycle management,

collaborate with our R&D organization to improve our product by providing

feedback on customer needs/requirements, and help our sales organization achieve

successful customer engagements

Required Technical and Professional Expertise
- At least 1 year of technical support experience troubleshooting complex issues

primarily related to software or web-based solutions.
- Working as an IT administrator and operating within a ticketing system.
- Good understanding of various operating systems; Android, iOS, macOS and

Windows (Home, Enterprise and Server)
- Experience in testing and troubleshooting across previously mentioned technical

domains
- Previous experience supporting internal and external customers, with passion and

ability to educate and train them on their new MDM solutions

Preferred Technical and Professional Expertise
- 2 Plus years of related experience
- Demonstrated hands-on experience with smartphones, tablets, and laptops in a

business environment.
- Experience with Azure or Office365 a plus

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?



  • Heredia, Costa Rica BMNS A tiempo completo

    **Duties & Responsibilities** Hardware Support should be familiar with the instructor material, product, hardware, and educational material for each assigned client. This includes assisting with the updating instructional content, product testing, and product use inquiries. - First point of contact for customers seeking technical support. - Monitor multiple...

  • Software Support Engineer

    hace 4 semanas


    Heredia, Costa Rica Encora A tiempo completo

    **Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Software Support Agent

    hace 3 semanas


    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Equifax A tiempo completo

    In this role you will Negotiate agreements with broad protections, favorable license use rights, volume discounts and multi-year contracts with suppliers for the procurement of software licenses, software maintenance and hardware maintenance in support of customer-related business processes or internal use. Advises internal customers on business case...

  • Software Engineer

    hace 2 semanas


    Heredia, Costa Rica Stryker A tiempo completo

    **Why engineering at Stryker?****: At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other...

  • Software Developer

    hace 2 semanas


    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Software Developer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Who We Are**: Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is...

  • Software Developer

    hace 2 semanas


    Heredia, Costa Rica Hewlett-Packard CDS GmbH A tiempo completo

    This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Who We Are**: **Job Description**: Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is...

  • Software Contract Analyst

    hace 2 semanas


    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. In this role you will Negotiate agreements with broad protections, favorable license use rights, volume discounts and multi-year contracts with...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Finance Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we...

  • IT Support Technician

    hace 3 semanas


    Heredia, Costa Rica GSB A tiempo completo

    Experience - Minimum of 12months of Desktop support experience - The engineers should be able to understand and speak with a good level. Principal Responsibilities: - Provide comprehensive technical support services to the Client’s onsite personnel, customers and service providers. - Perform IMAC related tasks as assigned (e.g., hardware break/fix and...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Developer Support Expert

    hace 1 semana


    Heredia, Costa Rica Foundever A tiempo completo

    **About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** **Objective** The Core+ API Customer Support Expert is the first line of defense to educate, solve the problems of, and delight our customers. This position requires technical acumen, customer focus, and a personable,...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Finance Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we...

  • Cx Coordinator

    hace 2 semanas


    Heredia, Costa Rica JLL A tiempo completo

    **JLL supports the Whole You, personally and professionally.** This position will work as part of a focused team managing and promoting the employee commute experience and administering the digital elements of the assigned parking program. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Provide onsite customer support by working in-office 3 or more days per...

  • Software QA Analyst

    hace 4 semanas


    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** **Ready to make an impact?** We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to...


  • Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Hybrid**Onsite Location(s)**:Heredia, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science...

  • Software Developer

    hace 3 semanas


    Heredia, Costa Rica Danta Analytics A tiempo completo

    **Responsibilities** - Demonstrate a solid understanding of programming languages. - Utilize analytical and programming logic skills. - Exhibit strong communication and interpersonal skills. - Maintain a positive and proactive attitude. - Write and maintain code to ensure optimal functionality. - Interact with the project team to deliver solutions aligned...