Customer Experience Coordinator, Managed Parking
hace 2 meses
JLL supports the Whole You, personally and professionally.
This position will work as part of a focused team managing and promoting the employee commute experience and administering the digital elements of the assigned parking program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Utilizes the digital platform to manage employee parking assignments, waitlists, and permit requests
Provide timely and friendly customer service to commuters to convey accurate program information and resolve inquiries
Use of excellent communication skills to solve problems raised by commuters and escalate as necessary
Identify program and process optimizations and provide recommendations to improve efficiency, productivity and
performance
Track program KPIs and projects using various tools such as SmartSheet and Excel; provide reports on commuter behavior
and program performance using data collected by the digital platform
Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams
Coordinate with on-site facilitators and internal stakeholders to deliver the high standards of the employee parking experience
Conducts customer facing on-site events specialized in outreach to client employees
Engages with client employees via showcases both in-person and online to present benefit information and conduct Q&A
Collaborates with on-site teams within the transportation program in tabling and other events to engage with the client employees and promote the program
Processes and distributes physical garage access devices for new and closed assignments on weekly and monthly cadences
Assist with onboarding of new team members including interviewing and training
May perform other duties as assigned or requested by management.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
EDUCATION and EXPERIENCE
HS Diploma or GED and 1 - 3 years customer service or administrative experience required
Bilingual (English/Spanish) Required
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Ability to provide efficient, timely, reliable and courteous customer service
Aptitude for face-to-face conversation in a friendly and fast-paced environment
Able to actively listen and deliver correct information
Excellent written and verbal communication skills
FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles
REASONING ABILITY
Requires analytical skills
Strong problem-solving skills and use of good judgement on when to manage things on your own and when to escalate
OTHER SKILLS and/or ABILITIES
Excellent organizational and time management skills
Comfortable meeting and engaging with people while hosting on-site events
Exceptional interpersonal skills
Friendly and outgoing demeanor
Demonstrated experience deciphering and solving complex problems for fast-moving and data-driven customers
Working knowledge of how to track program metrics and report on data captured
Ability to work in a fast-paced environment
Self-starter who actively seeks out project opportunities and is eager to learn new tools and systems
Team player willing to help others with questions and tasks
Strong Excel skills are a plus
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help u
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