Vcdm Execution Specialist, Defect Prevention

hace 4 semanas


Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

High School Diploma - 1+ year(s) of experience in Customer Service and/or Back-Office corporate environments - B2 English proficiency or higher

Purpose of this requisition is to generate pipeline for the Defect Prevention & Reconciliation team demand and for Amazon employees to refer family and friends.

This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

The Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is looking for back-office, full-time, permanent Investigation Execution Specialists.

Our organization belongs to the IBSC (Inbound Supply Chain), specifically to the DP&R (Defect Prevention and Reconciliation) under NASCO (North America Supply Chain Operations). In addition, we also support programs across different regions such as Europe and MX.

The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.

Current team responsibilities are to analyze and investigate vendor chargeback disputes and ensure that these have been applied correctly; a custom investigation process is performed for each vendor using their provided evidence against each claim. Chargeback audits are also part of the team additional roles where we ensure that each chargeback is being applied correctly with a low error rate which eventually will translate in a low dispute rate.

Prior applying, please consider the following information about the role:

- This is not a virtual position. If selected for this role, you will be required to work from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model, attending two days to the office and three days from home.
- Our only production schedule for this role is Monday to Friday from 6:00am to 3:00pm. Night and “graveyard” shifts are not available at this time.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Key job responsibilities

Responsibilities include but are not limited to:

- To occasionally meet with our Amazon vendors, stakeholders and customers via virtual meetings and/or calls.
- Execute the end to end processes and tools related to the daily investigation tasks.
- Analysis and investigation of vendor chargeback disputes.
- Ensure that these have been responded and processed correctly.
- Seek to improve our internal processes to reduce and optimize the flow of chargebacks.
- Participate in the process of education for our vendors.
- Identify issues and proactively seek for solutions.
- Actively look for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation.
- University Bachelors degree in progress or concluded in any field - Experience in peer coaching, mentoring, and/or training, etc.


  • Vcdm Execution Specialist

    hace 4 semanas


    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of customer service experience - Speak, write, and read fluently in English - High School Diploma This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - B2 English...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - B2 English...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - B2 English...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of team management experience - Working experience with internal/external stakeholders, individual/team performance management. - C1 English proficiency (Advanced). This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally...


  • Heredia, Costa Rica Citi A tiempo completo

    **The Post Execution Quality Regional Lead will be part of the ICG KYC Post Execution Quality Review Team unit. The unit is tasked with conducting quality control reviews across Corporate and Investment Bank, Direct Custody & clearing and Investor services client population. Responsibility includes smooth functioning of regional/global PEQR team. The program...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of team management experience - 2+ years of experience as Group Manager leading and developing front-line managers. - Working experience with internal/external stakeholders, individual/team performance and escalation management. - C1 English proficiency (advanced). This is a full time, permanent, non - remote position based in Costa Rica and does...

  • Opentext Test Specialist

    hace 2 semanas


    Heredia, Costa Rica IBM A tiempo completo

    Introduction Your Role and Responsibilities - Responsible for working with testing leads, architects, and other stakeholders to execute functional and performance testing. - Develop optimized test scenarios, document detailed test scripting, identify opportunities for test optimization, and document test requirements. - Responsible for continuously...

  • Manual Tester

    hace 1 semana


    Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    **Sr. Quality Engineer** **Qualification**: Engineering Graduate ** Responsibility**: **Test Requirement Analysis**: - Participating in user story reviews and identifying gaps in requirements both functional and NFR. - Create/modify RTM with each and every requirement mapped to one or more test cases, test scripts & defects from Functional, integration &...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Advanced English skills, including excellent written business skills and an ability to compose grammatically correct, concise and accurate responses - First level university degree in accounting, business or finance and/or professional qualification like Chartered Accountant or Certified Public Accountant. - 3 - 5 years of relevant professional experience in...


  • Heredia, Costa Rica Object Technology Solution A tiempo completo

    OTSI (Object Technology Solutions, Inc) has an immediate opening for a Sales Operations Specialist SALES OPERATIONS SPECIALIST (HEREDIA) MAJOR RESPONSIBILITES: - Act as an integrated extension of the Embedded sales team to ensure world class internal and external client engagement, with the goal of creating “Customers for Life”. - Manage day-to-day...


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    Job Summary (This job's purpose and primary focus.) In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate. **Requisitos**:


  • Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 280098 We are currently seeking a Software Qlty Assurance Sr. Specialist to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview.** **Position's General Duties and Tasks**: - Experience in automated execution using Automation tools. - Progress reporting and risk assessments - Proficient in different phases of testing...


  • Heredia, Costa Rica Hangar Worldwide A tiempo completo

    An Intermediate QA reports to a QA Lead. Works closely with QA lead, QA Subject Matter Experts, other QA members, Project managers, designers and developers to ensure QA standards and client satisfaction are delivered. He/She Provides execution of QA tasks with speed and great quality for the overall agility of the QA team. **Job location: Costa...

  • Retention Specialist

    hace 3 semanas


    Heredia, Costa Rica Philip Morris International A tiempo completo

    Are you a curious, disruptive, digitally skilled individual who enjoys finding solutions that are much better than the status quo? Do you want to make a difference in society and help our company design a Smoke-Free Future? Are you solution oriented and creative problem solver? Do you have good communication tools, teamwork, and loves to take initiative? If...


  • Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote...


  • Heredia, Costa Rica DHL A tiempo completo

    PROBLEM MANAGEMENT SPECIALIST Purpose: 1. Full command of the Problem Management process in DPDHL, as well as PRS techniques (Kipling, 5 times why, Ishikawa diagram, PDCA, etc). 2. Single Point of Contact in the region (Americas) for everything related to Problem Management at a Global level. 4. Hold monthly meetings with the EUS teams in America to...

  • Payroll Specialist Expert

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionThe Payroll Specialist Expert is a critical role focused on the meticulous execution and enhancement of payroll functions. Recognized as a subject matter expert, the Specialist is responsible for diving deep into the complexities of payroll processing, identifying and implementing process improvements, and ensuring seamless operation. The role...

  • Payroll Specialist Expert

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Job Description The Payroll Specialist Expert is a critical role focused on the meticulous execution and enhancement of payroll functions. Recognized as a subject matter expert, the Specialist is responsible for diving deep into the complexities of payroll processing, identifying and implementing process improvements, and ensuring seamless operation....

  • Marketing Specialist Iv

    hace 3 semanas


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Marketing Specialist IV MARKETING SPECIALIST IV (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Work closely with the Aggregator NPM to drive YoY revenue growth for Aggregator Led Partners, ALP, by the adoption of new solutions and services. - Focus on increasing consumption by...