Operations Manager, Defect Prevention, Inbound

hace 4 días


Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English a our recruitment team works in several jurisdictions.
- 5+ years of experience as Front-line Manager/Lead in corporate environments of at least 15 individuals [and/or] 2+ years of experience as Group Manager leading and developing front-line managers.
- 3+ years of experience in internal/external stakeholder, customer, performance and escalation management.
- 3+ years of experience in dashboard interpretation (Tableau, PowerBI, Quicksight, Excel).
- C1 English proficiency (advanced).

This is a position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

Our DP&R team strives to reinforce the relationship between Amazon and its vendors by ensuring a quick and proper communication built around every charge back dispute we manage. We look not only to solve each dispute in a balance between Amazon’s policies and vendor’s benefit but also to improve our internal processes to reduce the flow of chargebacks while educating our vendors into an amended experience; as well as reducing defects on items received at our Fulfillment Centers.

The selected Operational Excellence Manager will be expected to manage a team of business support staff: Quality, Automation, Analytics, Content, Training and Workforce; and will be tasked with leading and developing these group of associates by help removing any barriers that may prevent them from executing at the performance bar established by the department

The Manager must be open and approachable, engage with their team of direct reports and peers, at an individual and collective level; in order to understand how to most effectively coach and motivate them and and invest time in developing their talent One of the main objectives of the role is to build a work environment where Specialists are engaged and feel a positive sense of achievement about their role in delivering world class service.

As a Leader you will be expected to be a role model to our group and will be an expert in articulating the Amazon mission and our Leadership Principles. As well as to deeply understand the expectations of the organization; you will ensure your team understands the important role they play in the organization and how their role supports the Amazon Vendors.
- Experience supporting process improvements, best practice sharing, and standardization across all IOT processes using Lean principles.
- Experience setting mechanisms to plan, execute and measure effectiveness of the program(s) within scope.
- Experience communicating and presenting results to Network Leadership.
- Experience working with inter-functional teams to create & manage projects/goals requiring joint ownership
- Experience setting mechanisms to plan, execute and measure effectiveness of the program(s) within scope.
- Strong tactical level operator; comfortable with data analysis and detailed investigation; able to coordinate workloads.
- Experience working and communicating with local and global teams.
- Strong analytical ability and problem solving skills
- Ability to create and continually support people through individual development plans
- Strong time management and organizational skills
- Helps direct-reports to understand the performance bar and supports them into reaching it.

This is not a virtual position, you will be required to assist to the office two times per week from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- University bachelor's degree completed.
- Intermediate/advanced proficiency in French, German or Italian (B2 level).
- Work experience within Supply Chain industry.
- Working experience in supporting areas as Quality AND/OR Training.



  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English a our recruitment team works in several jurisdictions. - 2+ years of experience as Team Manager/Lead/Supervisor in corporate environments, managing teams of a minimum of 12 individuals. - Working experience with...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of team management experience - Working experience with internal/external stakeholders, individual/team performance management. - C1 English proficiency (Advanced). This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - B2 English...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of team management experience - 2+ years of experience as Group Manager leading and developing front-line managers. - Working experience with internal/external stakeholders, individual/team performance and escalation management. - C1 English proficiency (advanced). This is a full time, permanent, non - remote position based in Costa Rica and does...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    As part of the Business-to-Consumer Fraud team, this role will report directly to the Fraud Prevention Manager. HP's Brand Security organization provides world-class decision support driving profitable growth and exceptional Shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely...

  • Risk Mgr

    hace 7 meses


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's degree or equivalent - 6+ years of experience creating process improvements with automation and analysis - 6+ years of experience in Payroll or Accounts Payable We are looking for a high-energy, experienced Fraud, Abuse and Waste (FAW) prevention and detection Risk Manager to conduct fraud detection/prevention product development, create FAW...

  • Officer-loss Prevention

    hace 1 semana


    Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 23039492 **Job Category** Loss Prevention & Security **Location** AC Hotel Heredia Belen, Cityzen Epicentro Laboral & Social, Calle la Ribera, Belen, Heredia, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access....


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    As part of the Business-to-Consumer Fraud team, this role will report directly to the Fraud Prevention Manager. HP's Worldwide Finance organization provides world-class decision support driving profitable growth and exceptional Shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and...


  • Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24067475 **Job Category** Loss Prevention & Security **Location** AC Hotel San Jose Airport Belen, Cityzen Epicentro Laboral and Social, Calle la Ribera, Belen, Heredia, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Finance Operations Manager is responsible for overseeing the performance and training of employees involved in finance operations within the Service Center. While not owning the financial processes, the role ensures that standard operating procedures are adhered to and that performance metrics are met. **Requirements**: Employee Training &...


  • Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24085955 **Job Category** Loss Prevention & Security **Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Conduct investigations and gather...

  • Operations Manager

    hace 2 semanas


    Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field - Extensive experience in a leadership role in Finance, Operations, Support, Business Development, or other related fields - Strong business-process design experience - Exhibits sound business judgement, a proven ability to influence others, strong...


  • Heredia, Costa Rica Encora A tiempo completo

    **About the role**- 3rd Shift hours of work are Monday thru Friday 10:30 PM to 7:30 AM ET. During training, work hours would be the following: - Sunday - 6PM to 6AM ET- Monday - 10:30 PM to 7:30 AM ET- Tuesday - 10:30 PM to 7:30 AM ET- Wednesday - 10:30 PM to 7:30 AM ET **PRIMARY RESPONSIBILITIES**: **System Monitoring** - Monitor real time performance of...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s Degree in accounting/finance or related field. - 5+ years working in Accounts Receivable (AR) or Financial Operations role. - Experience working in or collaborating with a Professional Services Organization - Strong data querying skills including Microsoft Excel Skills (vlookup, pivot tables, charting, etc). - Demonstrated experience generating...

  • Logistics Manager

    hace 7 meses


    Heredia, Costa Rica Viant Medical A tiempo completo

    Position Summary Our Viant facility in Costa Rica is looking for a talented and qualified Logistics Manager to join our Supply Chain Team. In this position, you will lead the following Logistics processes: inbound, receiving, storage, preparation, distribution and outbound among the different Viant buildings in Costa Rica including also external 3PL...


  • Heredia, Costa Rica Databricks A tiempo completo

    CSQ125R98 Databricks is looking for a motivated Operations Manager to join our Go-to-Market (GTM) Strategy & Operations team. We help build Learning & Enablement strategy, provide strategic analyses, and drive a data-driven decision making approach to our successful & fast-growing Learning business. You will lead an Operations Team, define and monitor...


  • Heredia, Costa Rica Databricks A tiempo completo

    Req ID: SLSQ424R259 You will drive the development of territory management processes, managing our inbound ticketing process, CRM systems, execution tools, and data integrity. **The impact you will have**: - Execute ideal sales team account coverage models - Maintain the tools and processes that ensure sales territories remain as designed through...

  • Operations Manager

    hace 7 meses


    Heredia, Costa Rica HUBER+SUHNER A tiempo completo

    At HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected. **Operations Manager**: **Heredia** | **Full-time** | **Ilimitado*** **Your Tasks**: - Summary of Key responsibilities - Supports the Costa Rica...