Support Operations Manager Ii, Defect Prevention

hace 6 meses


Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

4+ years of team management experience
- 2+ years of experience as Group Manager leading and developing front-line managers.
- Working experience with internal/external stakeholders, individual/team performance and escalation management.
- C1 English proficiency (advanced).

This is a full time, permanent, non - remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

Our SJO Support Operations team’s mission is to work with our Vendors and internal teams to ensure our supply chain is operating smoothly, and any Vendor issues or concerns are resolved in an accurate and timely manner. SJO Support Operations is looking for a dynamic, talented, and highly-engaged Operations Leader.

In this role, you will be directly responsible for the performance, growth and development of an organization of L4 managers, L3 and L4 investigators, who work with Vendors and Carriers.

You will be leading this critical team, and your role will be a mixture of people leadership, process management, achieving aggressive operational and financial targets, and most importantly - solving issues involving Amazon Vendors in the most timely and accurate fashion possible.

You lead by example, roll up your sleeves when necessary, and set the tone for your team. You will build a work environment where Managers and Specialists are engaged and feel a positive sense of achievement about their role in delivering world class service.

As a Leader you will be expected to be a role model to our group and will be an expert in articulating the Amazon mission and our Leadership Principles. As well as to deeply understand the expectations of the SJO Support Operations organization; you will ensure your team understands the important role they play and how their role supports the Amazon Vendors.

Prior applying, please consider the following information about the role:

- This is not a virtual position. If selected for this role, you will be required to work from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model, attending two days to the office and three days from home.
- Our only production schedule for this role is Monday to Friday from 6:00am to 3:00pm. Night and “graveyard” shifts are not available at this time.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Key job responsibilities
- Responsible for the overall direction and performance of up to 50 L3 & L4 hourly Investigation Specialists
- Carry out managerial responsibilities in accordance with Amazon policies and procedures, in addition to interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
- Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments to solve medium to high complexity problems.
- Provide analysis and program support to stakeholder teams.
- Manage the career growth and development of their associates by driving focus on Amazon's Core Values. Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as a role model.
- Identify and eliminate root cause barriers to accuracy, productivity, quality, and investigation specialist knowledge gaps.
- Deep dive trend data related to quality misses.

Heredia, H, CRI
- University bachelor's degree completed.
- 3+ years of experience in dashboard interpretation (Tableau, PowerBI, Quicksight).
- Advanced MS Excel expertise.



  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of team management experience - Working experience with internal/external stakeholders, individual/team performance management. - C1 English proficiency (Advanced). This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of building financial and operational reports/data sets that inform business decision-making experience - 4+ years of creating process improvements with automation and analysis experience - 4+ years of directly managing and leading a team of 3+ members experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    As part of the Business-to-Consumer Fraud team, this role will report directly to the Fraud Prevention Manager. HP's Brand Security organization provides world-class decision support driving profitable growth and exceptional Shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Finance Operations Manager is responsible for overseeing the performance and training of employees involved in finance operations within the Service Center. While not owning the financial processes, the role ensures that standard operating procedures are adhered to and that performance metrics are met. **Requirements**: Employee Training &...

  • Risk Mgr

    hace 6 meses


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's degree or equivalent - 6+ years of experience creating process improvements with automation and analysis - 6+ years of experience in Payroll or Accounts Payable We are looking for a high-energy, experienced Fraud, Abuse and Waste (FAW) prevention and detection Risk Manager to conduct fraud detection/prevention product development, create FAW...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    As part of the Business-to-Consumer Fraud team, this role will report directly to the Fraud Prevention Manager. HP's Worldwide Finance organization provides world-class decision support driving profitable growth and exceptional Shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and...


  • Heredia, Costa Rica Viant Medical A tiempo completo

    Senior Value Stream Manager **Main Purpose of Job**: - Leading the sustaining activities of their value streams regarding people, safety, quality, production, financials & operational excellence. - Actively supporting sustaining and new launches activities regarding engineering, planning, procurement, deliveries & maintenance. - Promoting outstanding work...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of developing a team of technical professionals across multiple locations experience - 2+ years of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of professional or military experience - Knowledge of Linux or Unix systems administration At Amazon, we strive to be Earth's most...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    We are seeking an experienced Senior Operations Manager to join our team in San Jose to develop, manage, and support a large team of direct and indirect reports to support our speech and language technology.As a Senior Operations Manager, you will become an expert in the processes. You will manage other leaders to ensure that data associates are adequately...


  • Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24067475 **Job Category** Loss Prevention & Security **Location** AC Hotel San Jose Airport Belen, Cityzen Epicentro Laboral and Social, Calle la Ribera, Belen, Heredia, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Databricks A tiempo completo

    CSQ125R98 Databricks is looking for a motivated Operations Manager to join our Go-to-Market (GTM) Strategy & Operations team. We help build Learning & Enablement strategy, provide strategic analyses, and drive a data-driven decision making approach to our successful & fast-growing Learning business. You will lead an Operations Team, define and monitor...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The HR Support Coordinator acts as the first point of contact for employees and HR staff for inquires including, but not limited to HR Policies & Procedures, HR Systems, Benefits, Payroll and Compensation. This role is also responsible for performing back-end transaction/data processing, ensuring that data is accurately loaded in the appropriate systems and...


  • Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24085955 **Job Category** Loss Prevention & Security **Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Conduct investigations and gather...


  • Heredia, Costa Rica Databricks A tiempo completo

    CSQ324R94Databricks is looking for a motivated Strategy and Operations Manager to join our Go-to-Market (GTM) Strat Ops team. We help build Learning & Enablement strategy, provide strategic analyses, and drive a data-driven decision making approach to our successful & fast-growing Learning business.You will use data and qualitative information to help...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...

  • Finance Operations

    hace 6 meses


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership At Amazon we strive to be Earth's most customer-centric company. Our passion for invention leads us to continually pioneer and...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Finance Data Analyst II Here, you can make an impact and make a difference. Come join us. Huntsman is seeking a Finance Data Analyst II supporting the GBS located in Costa Rica. This position will report to the FP&A Manager. As the Finance Data Analyst II, you will: - Assist with design of patterns for model deployment and development...

  • Operations Manager

    hace 7 meses


    Heredia, Costa Rica HUBER+SUHNER A tiempo completo

    At HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected. **Operations Manager**: **Heredia** | **Full-time** | **Ilimitado*** **Your Tasks**: - Summary of Key responsibilities - Supports the Costa Rica...