Team Manager, Defect Prevention

2+ years of team management experience
- Working experience with internal/external stakeholders, individual/team performance management.
- C1 English proficiency (Advanced).

This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

Our Defect Prevention & Reconciliation (DP&R) team strives to reinforce the relationship between Amazon and its vendors by ensuring a quick and proper communication built around every charge back dispute we manage. We look not only to solve each dispute in a balance between Amazon’s policies and vendor’s benefit but also to improve our internal processes to reduce the flow of charge-backs while educating our vendors into an amended experience; as well as reducing defects on items received at our Fulfillment Centers.

The selected front-line Team Manager will be expected to have their team of direct reports as their exclusive focus and will be tasked with leading and developing your group of entry-level associates (Execution Specialists) by help removing any barriers that may prevent them from executing at the performance bar established by the department

The DP&R Manager must be open and approachable, engage with their team of direct reports and peers, at an individual and collective level; in order to understand how to most effectively coach and motivate them and and invest time in developing their talent

One of the main objectives of the role is to build a work environment where Specialists are engaged and feel a positive sense of achievement about their role in delivering world class service.

As a Leader you will be expected to be a role model to our group and will be an expert in articulating the Amazon mission and our Leadership Principles. As well as to deeply understand the expectations of the Defect Prevention & Reconciliation organization; you will ensure your team understands the important role they play in DP&R and how their role supports the Amazon Vendors.
- Experience setting mechanisms to plan, execute and measure effectiveness of the program(s) within scope.
- Experience communicating and presenting results to Network Leadership.
- Experience setting mechanisms to plan, execute and measure effectiveness of the program(s) within scope.
- Strong tactical level operator; comfortable with data analysis and detailed investigation; able to coordinate workloads.
- Experience working and communicating with local and global teams.
- Strong analytical ability and problem solving skills
- Ability to create and continually support people through individual development plans
- Strong time management and organizational skills
- Helps direct-reports to understand the performance bar and supports them into reaching it.

Prior applying, please consider the following information about the role:

- This is not a virtual position. If selected for this role, you will be required to work from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model, attending two days to the office and three days from home.
- Our only production schedule for this role is Monday to Friday from 6:00am to 3:00pm. Night and “graveyard” shifts are not available at this time.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Heredia, H, CRI
- University bachelor's degree completed.
- Proficient MS Office tools knowledge, including Medium Excel skills (formulas, v-lookups & pivot tables).
- Lean Six Sigma. Yellow/Green belt.
- PMP certified.