Us Case Manager

hace 4 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelor’s degree or 5 + years of professional or military experience
- 1+ year of experience in Human Resources or customer service in a leave and/or disability field can be substituted for 1+ year as a case manager
- Demonstrated Experience in MS Word, Excel, Access, Outlook and PowerPoint

Job summary

Key job responsibilities

**Responsibilities**:
Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employee’s changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

2+ years of related experience in a leave of absence and/or disability claim management role
- Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
- Experience working multiple projects or cases independently in environment with changing priorities
- Experience working with confidential information
- SPHR, PHR, or CPDM certifications, or equivalent
- Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states
- Experience with global service and employee delivery
- Problem solving, time management and priority setting skills
- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters


  • Us Case Specialist

    hace 2 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management - Bachelor’s degree from accredited university or equivalent experience - Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint Job summary Amazon’s Disability and Leave Services (DLS) team in the Employee...

  • Us Case Specialist

    hace 1 semana


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management- Bachelor's degree from accredited university or equivalent experience- Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPointJob summary Amazon's Disability and Leave Services (DLS) team in the Employee Services...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica Job OverviewWe're building a best-in-class case management program to deliver leave of absence, disability, and accommodation services to Amazon employees across the US.Job Summary:The Case Specialist will provide case management support for leave of absence and disability life events. They will review documentation, leverage...

  • Case Manager

    hace 2 semanas


    San José, Costa Rica Virtual Staffing LLC A tiempo completo

    Legal case managers support attorneys and oversee the case management process at law firms. They organize and maintain case files, help manage caseload requirements, and monitor budgets, timelines, and billing for case completion. **Duties and Responsibilities**: - Collecting documents from clients like (police reports, hospital bills, etc.) - Sorting...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are seeking a highly skilled Dls Case Manager, Talent Acquisition Specialist to join our team at Amzn Support Srvcs Costa Rica. As a key member of our organization, you will be responsible for serving as a point of contact for assigned employees, providing holistic case management services.Your Key Responsibilities Will Include:Critically assessing and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are looking for an experienced Investigative Case Manager to join our team at Amzn Support Srvcs Costa Rica.Job OverviewThe successful candidate will be responsible for managing the entire lifecycle of customer escalations, from intake and tracking, to partnering with internal stakeholders and service teams in the identification of root...

  • Clinical Case Manager

    hace 4 semanas


    San José, Costa Rica Buscojobs CR C2 A tiempo completo

    Department SummaryThe Student Wellness Center (SWC) provides caring, quality, integrated, student-centered health, counseling, and wellness promotion services to SJSU students in support of their ability to perform optimally, physically, and mentally. Services provided by the Student Wellness Center include, but are not limited to, primary medical care,...

  • Medical Case Manager

    hace 4 semanas


    San José, Costa Rica Legal Management Group A tiempo completo

    **Duties and Responsibilities**:- Manage and oversee the day-to-day operations of assigned cases- Communicate effectively with doctors, patients, health care entities to gather information, provide updates, and coordinate patient care- Ensure all necessary documentation and paperwork is completed in a timely and accurate manner- Assist in coordinating...

  • Injury Case Manager

    hace 3 semanas


    San José, San José, Costa Rica Stt Group A tiempo completo

    **Descripción del puesto**:**Key Job Responsibilities**- Responsibilities include** handling all aspects of an injury claim** from intake, to handling property damage and PIP/Medpay claims, along with health insurance.- Case managers interact with medical providers regarding patient accounts, clients during meetings, and insurance adjusters setting up and...

  • Injury Case Manager

    hace 3 semanas


    San José, San José, Costa Rica Grupo Stt A tiempo completo

    Key Job Responsibilities Responsibilities include handling all aspects of an injury claim from intake, to handling property damage and PIP/Medpay claims, along with health insurance.Case managers interact with medical providers regarding patient accounts, clients during meetings, and insurance adjusters setting up and managing claims.We have a team of...


  • San José, San José, Costa Rica Legal Management Group A tiempo completo

    About the RoleWe are seeking a highly skilled Medical Case Manager to join our team at the Legal Management Group. In this role, you will be responsible for managing and overseeing the day-to-day operations of assigned cases, ensuring that all necessary documentation and paperwork is completed in a timely and accurate manner.Key Responsibilities Manage and...


  • San José, Costa Rica Sina Rez Law A tiempo completo

    **Join Our Law Firm as a Virtual Case Manager Assistant!****Are you someone who**:- Who has a legal background?- Thrives on learning new things?- Loves to help others and make their day better?- Good with data entry- Enjoys diving deep into problems to find the perfect solution?- Finds satisfaction in helping people recover from bad purchases?If you said YES...

  • Rn Case Manager

    hace 4 semanas


    San José, Costa Rica Buscojobs CR C2 A tiempo completo

    Job SummaryWithin one of the nation's most transformative universities, SJSU's Student Wellness Center (SWC) fosters student opportunity in a revolutionary way by preparing students to maintain lifelong health and well-being. The RN Case Manager provides support for students accessing services across and beyond the Student Wellness Center by serving as a...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Amzn Support Srvcs Costa RicaJob SummaryServe as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans. Leverage duration guidelines, best practice tools and Amazon...

  • Case Manager

    hace 7 días


    San José, Costa Rica Virtual Staffing LLC A tiempo completo

    **Description** **We are looking for Case Managers with medical/healthcare or legal experience!** Legal Case Managers support attorneys and oversee the case management process at law firms. They organize and maintain case files, help manage caseload requirements, and monitor budgets, timelines, and billing for case completion. **Requirements**: -...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2+ years working at Amazon- +6 months in current role- In-Progress or completed Bachelor's Degree (or equivalent) from an accredited university/school in Business or a related career- 1+ Years of demonstrated customer service and communication skills, both verbal and in writing.- Proven ability to think strategically.- Detail orientation with ability to...

  • Us Payroll

    hace 3 semanas


    San José, San José, Costa Rica Cloudpay A tiempo completo

    The position involves gathering information from our customers, setting up pay codes in Kronos, uploading employees' information into the system, running parallels, and handover to Ops in a clean, accurate and compliant.The US Payroll and Implementations Specialist works along with the Customer, Project Manager, and Implementation Consultant in order to...

  • Case Admin

    hace 4 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree- 2+ years professional experience.- 1+ Years of minimum experience in Human Resource Management or Case Management or Disability & Leave Management.- Demonstrated ability in MS Word, Excel, Access, Outlook and PowerPoint.Job summaryAt Amazon we believe that every day is still day one.The document admin associates will be an individual...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job summary **Responsibilities**: - Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees - Serve as a point of contact for assigned employees (150 - 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with...

  • Case Coordinator

    hace 2 semanas


    San José, San José, Costa Rica Babies Come True A tiempo completo

    **Job description**We are one of the largest multicultural agencies who help guide over a 1,000 international and domestic Intended Parents (IP's) through their personal journey into parenthood.Our team is composed of dedicated and qualified individuals spread around the globe.Babies Come True (BCT) helps IP's with the complex aspects of navigating their...