Account & Operations Support Graduate

hace 4 semanas


Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Account & Operations Support Graduate

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**Job Description**:
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

**Who We Are**:
At HPE, our team members search beyond customers' needs today to accelerate what’s next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible.

That’s why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.

**What you’ll do**:
Depending on the specific business need of the Account Services organization and its’ sub-entities, the Account & Operations Support Graduate would be responsible for one of the following streamlines:

- Supports the implementation and regular operation of various processes; ensures that expectations with regards to time-frames, compliance, quality, targets are met through ongoing coordination, communication, planning and executing on cross-team level;
- Remotely manages the delivery of contracted proactive and support related services for HPE customers in a B2B environment and are responsible for developing and maintaining a strong trusted relationship with their assigned customer(s);
- Provides support to internal/ external company’s local, strategic projects to ensure that they meet all scope, time, budget and quality expectations. This is achieved through planning, coordinating on a geography/ country level and exercising independent judgment within defined parameters;
- Contributes in achieving the respective organizations’ KPIs by providing advanced reports, data analysis and by participating in improvement initiatives.

Some of your key responsibilities will include:

- Supports one or more Account Services aligned processes/ projects to achieve business, compliance, efficiency and quality related goals
- Directly communicates with process/ project owners/ stakeholders regarding related tasks and operational updates; ensures that processes/ project timelines are followed and planned tasks are done on time
- Proposes and executes corrective/ preventive actions aiming process improvement; designs and automates statistics and reports as per process requirements and customer needs
- Handles administrative tasks related to daily process support and overall process functionality
- Communicates with customer(s) on an ongoing and regular basis on all aspects of service support
- Supports the definition the Account Support Plan, the coordination of the delivery team and resources
- Conducts Operational Reviews and is responsible for the implementation of planned activities
- Gives visibility of the proactive and reactive activities carried out
- Supports the customer in problem/escalation management

**What you’ll need**:

- Bachelor degree in Business or relevant completed in the last year. We encourage any field of study to apply
- Excellent communication and presentation skills
- Structured work approach
- Solution oriented
- Self-motivated
- Ability to operate effectively within a virtual (cross-cultural) team
- Proactive and able to work under pressure
- Customer relationship building skills

**What we’d prefer you bring**:

- Excellent command of MS Office products - Word, Excel, PowerPoint, SharePoint, Visio
- ITIL process knowledge is an adv


  • Operations Analyst

    hace 4 semanas


    Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    Bachelor’s degree in Finance, Economics, Statistics, Business or similar - 2+ years of relevant professional experience in a operations support environment - Excel skills (Pivot tables, lookups) - Experience working with a queue of requests with SLA and accuracy targets Job summary Sales, Marketing, and Global Services (SMGS) is looking for an Operations...


  • Heredia, Costa Rica Citi A tiempo completo

    The Operations Support Talent & Learning Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the...

  • Rmo Account Owner

    hace 3 días


    Heredia, Costa Rica Citi A tiempo completo

    The person in this position should have an outstanding knowledge of the end-to-end payments process execution in order to be an SME of the payment process in an accounting environment. Coordination with Proof Owner FRSS to review status of the accounts **Responsibilities**: Analyze payments processes in order to understand end to end process. Support FRSS...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Manages the operational business relationship of mid - size to large domestic accounts; serves on account team. - Conducts and reviews highly complex operational analysis. - Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the...


  • Heredia, Costa Rica Equifax A tiempo completo

    **What you’ll do** - Manage collections tasks not directly related to direct collections activities including but not limited, account suspensions, cancellations, write-offs, clearing on-account credit balances, issues related to invoice uploads and purchase orders, and maintain contact and other system data. - Follow standard operating procedures (SOP) to...

  • Rmo Account Owner

    hace 4 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The person in this position should have an outstanding knowledge of the end-to-end payments process execution in order to be an SME of the payment process in an accounting environment. Coordination with Proof Owner FRSS to review status of the accounts **Responsibilities**: - Analyze payments processes in order to understand end to end process. - Support...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share...


  • Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying...

  • Senior Program Manager

    hace 6 días


    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    6+ years of program or project management experience - 6+ years of change management experience - 6+ years of defining and executing against program timeline & requirements experience - 6+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience - 6+ years of working cross functionally with tech and...


  • Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide day-to-day...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Moody’s is a global integrated risk assessment firm that...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually. The Accounts Reconciliations Supervisor will be responsible...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: You will be working for a fast-growing business process outsourcing provider to provide support to one of our largest accounts and leading provider of healthcare services. This provider serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually. The Accounts Reconciliations Supervisor will be responsible...

  • Director Operations

    hace 4 semanas


    Heredia, Costa Rica BCD Meetings & Events A tiempo completo

    **Regional Account Director** The Regional Account Director (RAD) is responsible for driving strategic business initiatives and optimizing the way we do business with CLIENT in collaboration with Global leadership. The RAD is directly accountable to achieve both CLIENT and BCD M&E goals related to: program strategy, innovation & optimization, client...

  • Director Operations

    hace 1 día


    Heredia, Costa Rica BCD Meetings & Events A tiempo completo

    **Regional Account Director** The Regional Account Director (RAD) is responsible for driving strategic business initiatives and optimizing the way we do business with CLIENT in collaboration with Global leadership. The RAD is directly accountable to achieve both CLIENT and BCD M&E goals related to: program strategy, innovation & optimization, client...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: Also this person should be able to create and established SLA of operations to operate each process according to the client needs and contract obligations. It is expected that this type of supervisor should be involved into process improvement projects, and career developemnt plans for their immediate reports. **Responsibilities**: **BPO...

  • Technical Account Manager

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...