Account & Operations Support Graduate

hace 2 semanas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Account & Operations Support Graduate

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**Job Description**:
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

**Who We Are**:
At HPE, our team members search beyond customers' needs today to accelerate what’s next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible.

That’s why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.

**What you’ll do**:
Depending on the specific business need of the Account Services organization and its’ sub-entities, the Account & Operations Support Graduate would be responsible for one of the following streamlines:

- Supports the implementation and regular operation of various processes; ensures that expectations with regards to time-frames, compliance, quality, targets are met through ongoing coordination, communication, planning and executing on cross-team level;
- Remotely manages the delivery of contracted proactive and support related services for HPE customers in a B2B environment and are responsible for developing and maintaining a strong trusted relationship with their assigned customer(s);
- Provides support to internal/ external company’s local, strategic projects to ensure that they meet all scope, time, budget and quality expectations. This is achieved through planning, coordinating on a geography/ country level and exercising independent judgment within defined parameters;
- Contributes in achieving the respective organizations’ KPIs by providing advanced reports, data analysis and by participating in improvement initiatives.

Some of your key responsibilities will include:

- Supports one or more Account Services aligned processes/ projects to achieve business, compliance, efficiency and quality related goals
- Directly communicates with process/ project owners/ stakeholders regarding related tasks and operational updates; ensures that processes/ project timelines are followed and planned tasks are done on time
- Proposes and executes corrective/ preventive actions aiming process improvement; designs and automates statistics and reports as per process requirements and customer needs
- Handles administrative tasks related to daily process support and overall process functionality
- Communicates with customer(s) on an ongoing and regular basis on all aspects of service support
- Supports the definition the Account Support Plan, the coordination of the delivery team and resources
- Conducts Operational Reviews and is responsible for the implementation of planned activities
- Gives visibility of the proactive and reactive activities carried out
- Supports the customer in problem/escalation management

**What you’ll need**:

- Bachelor degree in Business or relevant completed in the last year. We encourage any field of study to apply
- Excellent communication and presentation skills
- Structured work approach
- Solution oriented
- Self-motivated
- Ability to operate effectively within a virtual (cross-cultural) team
- Proactive and able to work under pressure
- Customer relationship building skills

**What we’d prefer you bring**:

- Excellent command of MS Office products - Word, Excel, PowerPoint, SharePoint, Visio
- ITIL process knowledge is an adv

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