Operations Support Analyst

hace 2 semanas

Heredia, Costa Rica Citi A tiempo completo

The Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities**: - Perform inbound and outbound files monitoring and perform integrity validation reports - Inform to Finance departments on encountered integrity breaks - Follow up and inform to technology partners and customers on file feeds SLA breaches - Act as a maker on process scheduling in the system based on processes calendar - Maintenance of processes calendars and keep activities updated on a timely manner - Provide regular status updates for all customer requests - Serve as primary liaison among Production Support, Financial and Accounting departments, and source systems - Support and execute activities for User Acceptance Tests as required by the customers - Work on multiple automation projects in parallel focusing on continued delivery of day-to-day activities - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Available to works with shift on Weekend **Qualifications**: - 1 to 2 years of previous relevant experience. related to technology or operations - Proficient in Microsoft Office - General knowledge of client reporting across the industry and our competitors - Working knowledge of SQL environments and database queries - Proven organization and time management skills - Demonstrated problem-solving and decision-making skills, proactivity - Consistently demonstrates clear and concise written and verbal communication skills - Bachelor’s degree/University degree or equivalent experience - Intermediate/advanced English - Knowledge on UFS (optional) This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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