Global Administrator First Line Manager

hace 4 semanas


Heredia, Costa Rica IBM A tiempo completo

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The 1st line manager will have operational responsibilities up to 35 employees providing executive assistant support to North America and Costa Rica-based IBM executives. This position includes full responsibility for all personnel matters such as workforce planning and guidance/coaching of staff to ensure that business objectives and client requirements are met. In this role, the manager must effectively manage business operations, handle internal client escalations, identify issues and implement actions that will result in high client satisfaction. Additionally, it is expected that the manager builds a business relationship with the IBM Executives assisted by the team under his/her, making the manager accountable for an average of 150 clients and their satisfaction with the GA service.

This manager will be responsible for the Executive Administrative Assistants who have a work schedule based on the US EST and CST. Therefore, this manager currently needs to support his/her team from 6:00 AM to 3:00 PM from March to November and 7:00 AM to 4:00 PM from November to March. It is expected that the current role will also cover the US PST schedule on occasion from 9:00 AM to 6:00 PM, from March to November, and 10:00 AM to 7:00 PM. Please note that this schedule may change based on business needs (within the options already shared).

Required Technical and Professional Expertise
- A minimum of 2 years of work experience in Leadership roles (People Manager)
- Organizational, multitasking, and decision-making skills are essential
- Able to motivate and coach new employees
- Detail Oriented
- Excellent Customer Service Skills
- Ability to communicate effectively
- Advanced English skills
- Experience managing client escalations
- Project Management skills

Preferred Technical and Professional Expertise
- Intermediate Excel skills
- Experience working with IBM Executives

About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?



  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Jira Administrator

    hace 3 semanas


    Heredia, Costa Rica First Factory, Inc. A tiempo completo

    First Factory is looking for a Jira Administrator to join our team. The Jira Administrator is responsible for managing, configuring, and optimizing the Jira platform within an organization. Jira is a popular project management and issue-tracking software used to facilitate collaboration and streamline workflow processes. The Jira Administrator plays a...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica JLL A tiempo completo

    **JLL supports the Whole You, personally and professionally.** The Corrigo System Administrator supports the client and account leadership team through system administration, data analysis, and process documentation. The role will analyze and process data and system changes from external users (including facility managers, coordinators, etc) as well as...

  • Project Manager

    hace 3 semanas


    Heredia, Costa Rica First Factory, Inc. A tiempo completo

    As First Factory’s Project Manager, you’ll be responsible for handling our company's ongoing projects. You will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. You will need to possess fluent English proficiency, both spoken and written, to effectively communicate and provide...

  • UX/UI Manager

    hace 3 meses


    Heredia, Costa Rica First Factory, Inc. A tiempo completo

    As First Factory’s UX/UI Manager you will be responsible for delivering exceptional digital solutions for our clients. You will be an instrumental part in conceptualizing and delivering iterative customer-centered design projects to clients You are required to be able to work with your team and inspire them to reach their goals. To be successful as a...

  • Bids Administrator

    hace 4 semanas


    Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    The purpose of the Bids Administrator is to support Food Equipment Specialist’s (FES) as well as provide support to Project Coordinators by administering the sales information system and provide all other administration services for the sales department and staff. RESPONSIBILITIES: Proactively communicate to all internal and external related parties to...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    Expert Global Lifecycle Manager (GLM) is an individual contributor role within HP Global Service Supply Chain (SSC) print platform lifecycle management organization. The SSC manages >95,000 support materials for HP print products, ships more than 9 million materials, and processes 650,000 whole unit repair events globally per year. MAJOR AREAS OF...

  • Oracle Finance Consultant

    hace 2 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    **Oracle Finance Consultant** **Heredia, Costa Rica** SGF Global is looking for a Oracle Finance Consultant, for IT enterprise in Heredia, Costa Rica. **Requirements**: - 8+ experience in Solution Architecture-Finance-Oracle EBS - Expertized as Oracle Apps Functional Finance Consultant with experience related to Procure to Pay (P2P), Account payables...

  • Global Lifecycle Manager

    hace 4 semanas


    Heredia, Costa Rica Hewlett Packard A tiempo completo

    Expert Global Lifecycle Manager (GLM) is an individual contributor role within HP Global Service Supply Chain (SSC) print platform lifecycle management organization. The SSC manages >95,000 support materials for HP print products, ships more than 9 million materials, and processes 650,000 whole unit repair events globally per year. MAJOR AREAS OF...

  • Administrator, Sr Systems

    hace 4 semanas


    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Administrator, Sr Systems**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...

  • IT Service Administrator

    hace 2 semanas


    Heredia, Costa Rica Encora A tiempo completo

    **Our company**: Encora is a global Software and Digital Engineering company that helps businesses overcome the Software Engineering Talent shortage and provides next-gen services such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We have 16 global offices and 25 innovation labs. Our Software...


  • Heredia, Costa Rica GFT Technologies A tiempo completo

    **Accounts Receivable Administrator**: **Accounts Receivable Administrator**: - Custom Field 1: Business Consulting- Custom Field 3: Business Consulting- Country/Region: CR- Date: Nov 21, 2023- Location: Heredia, CR, 40101- Working place: Remote**About the role**: At this role you will be an Account Receivable Administrator who will be a key contributor to...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Azure Active Directory Engineer (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a Azure Active Directory Engineer, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor’s degree in information technology, or a related field. Master’s degree preferred. - Relevant experience in an Engineering role. - Experience working...


  • Heredia, Costa Rica InterSources Inc. A tiempo completo

    Snowflake Database Administrator 100% Remote | LATAMThe Snowflake Database Administrator (DBA) position is pivotal in ensuring the optimal performance, security, and reliability of databases within the Snowflake Data Cloud platform. The successful candidate will be responsible for various tasks including database setup and configuration, performance...

  • Incident Manager

    hace 2 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    **Incident Manager (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Incident Manager, for IT enterprise in Heredia, Costa Rica. **Overview**: The Incident Manager establishes policies, processes, and systems for the implementation of a quality incident management process. **Requirements**: - Bachelor's Degree in Computer Science or related...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    Are you a detail-oriented and proactive professional with a strong background in finance operations? Do you thrive in a fast-paced environment and enjoy collaborating with cross-functional teams? If so, we invite you to join our team as Finance Administrator for the Workforce Solutions MPS Supplies team. **Responsibilities**: - Manage Invoices: Handle the...

  • Systems Administrator

    hace 2 semanas


    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As a Customer Operations System Administrator, you'll fill a new and exciting role working across the entire customer organization! You'll be tasked with overseeing and administering various Customer Success technology through feature implementation, continued maintenance, and future advancements. Tebra will look to you to align, drive,...

  • O360 Administrator

    hace 4 semanas


    Heredia, Costa Rica Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...