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Assistant Vice-president, People Connect Hub Lead

hace 2 meses

Heredia, Costa Rica Moody's A tiempo completo

We are seeking an experienced People Operations leader to lead global HR service delivery across our lines of business in the Americas region to scale and transform the way HR work is delivered. The Americas People Services & Solutions, Hubs Lead role will be a pivotal member of the Moody’s People Services & Solutions team who will work strategically with People Team leadership, the Global People Services & Solutions Hubs Leader, and fellow regional People Services & Solutions Hubs Leads to support the shaping of the Americas People Services & Solutions Hubs strategy, the build out and development of the Hub, and the elevation of the People Team’s ability to be globally consistent. This role will report directly into the Global People Services & Solutions Hubs Leader and will leverage a deep working knowledge of HR and leadership expertise as they lead, coordinate, and manage Americas Hub employees and operations.

**Responsibilities**:

- With Moody’s People Team leadership, manage the build out and stand up of the Americas People Services & Solutions Hub located out of Costa Rica
- Team with the Global People Services & Solutions, Hubs Leader to drive the execution plan to simplify, standardize, scale and transform the delivery of People Services & Solutions Hubs work globally over a period of 12 - 24 months
- Contribute to and execute on the long-term vision and the strategy for the People Services & Solutions Americas Hub team of the future with a steady focus on employee experience, process excellence, ServiceNow management, payroll, and case and issue management - effectively anticipating key trends, opportunities, and vulnerabilities
- Collaborate with the Global People Services & Solutions, Hubs Leader and fellow regional People Services & Solutions, Hubs leads to develop a consistent approach to service level agreements (SLAs), key performance indicators, and performance reporting and execute across all three regional Hubs
- Prioritize building a culture of consistency - reinforcing consistency and standardization across the Americas People Services & Solutions Hub by enacting established employee inquiry responses, SLA management, and the standardized inquiry escalation process
- Partner with the Leader of the Global Hub, based in India, to support the efficiency of HR operations work and the transition of work to Tier 0 over time
- Develop a team with strong operational knowledge and diverse language capability
- Lead a team of Americas People Services & Solutions Hubs professionals and enable them for success, focusing on areas of employee service, transactions, data entry, data, accuracy and audit, global compliance, immigration and mobility, data analytics, benefit responses, and other core operations functions across Tiers 1 - 3
- Liaise with the Diversity, Equity, and Inclusion leader to ensure that all processes and policies align with Moody’s core values around diversity, equity, and inclusivity
- Partner with the Global People Services & Solutions, Hubs Leader to confirm that the Americas People Services & Solutions Hub maintains country compliance with new or existing government-mandated regulations and reporting requirements and that system processes are well documented, updated, and knowledge articles are maintained
- Remain current with innovative People practices and informed on best-in class practices to improve operational effectiveness, providing a key local and regional lens into compliance requirements to ensure alignment of operational service delivery and processes.
- Act as a culture driver, change champion, and coach by demonstrating an employee-centric orientation that encourages team members to provide outstanding employee service to Moody’s employees served by the Americas Hub.
- Bachelor's degree or equivalent experience
- 8 - 10 years of experience in Human Resources or related field
- Proven ability and passion for building effective HR processes that deliver exceptional user experiences for teammates and managers
- Experience managing Shared Service Center operations
- SuccessFactors and ServiceNow experience
- Experience leading large-scale, strategic development programs, including technical content design, development, and implementation
- Demonstrated leadership ability managing teams and working with employees at all levels

Preferred:

- 5+ years of successful experience in an HR operations role within high-growth and/or significant transformation environments, global experience preferred
- Familiarity with problem-solving, consulting, spotting trends and human-centered design
- Business driven and team-oriented demeanor and a willingness to pitch in whenever needed
- Ability to prioritize, work collaboratively, and thrive in a fast-paced environment with multiple stakeholders
- Effective listening and growth mindset
- Bilingual capability (English and Spanish language) preferred

HR- People Operations

Moody’s is an equal opportunity employer. All q

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