Empleos actuales relacionados con Production Support Analyst - Heredia - Citi
-
Production Support Analyst
hace 4 días
Heredia, Costa Rica Moody's A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Objective**: - Production Support Analyst Lead is responsible for supporting our CRM Application users by handling queries & escalations raised by them. - This role is required to be acting as a key point of contact for stakeholders around daily...
-
Index Production Analyst
hace 4 semanas
Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completoRole Profile The Index Production Analyst role sits within FTSE Russell Index Management team which is part of the Data & Analytics division within LSEG. The Index Management team are ultimately responsible for the daily management of the FTSE Russell index / product portfolio, specifically the data management, corporate action & event management,...
-
Production Support Engineer
hace 3 días
Heredia, Costa Rica Equifax A tiempo completo**Production Support Engineer** Are you a Production Support Engineer looking for a new challenge and an opportunity to further advance your skills? If you are a highly-motivated individual with a genuine interest in technology and a passion to deliver cutting-edge products, we have the perfect job for you! We are seeking production support engineers to...
-
Technical Support Analyst
hace 4 días
Heredia, Costa Rica Moody's A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Objective**: - Production Support analyst is responsible for supporting our CRM Application users by handling queries raised by them. **Functional Responsibilities**: - Handle support tickets raised by internal Moody’s employees seeking help on...
-
Operations Support Analyst
hace 1 día
Heredia, Costa Rica Citi A tiempo completoThe Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide day-to-day...
-
Associate System Support Analyst
hace 3 semanas
Heredia, Costa Rica DHL A tiempo completo**Role Title**: Associate System Support Analyst** **Business Unit**: IT Services** **Role Purpose**: The role of Associate System Support Analyst is to ensure successful completion of regular operational activities, monitor systems and services and report incidents to support teams. **Responsibilities**: The role covers 24/7 duties, shared by 4 shifts...
-
Production Planning Analyst, Foaa Production
hace 3 semanas
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBA/BS degree in Finance, Accounting, Business, Science, Data Management, Supply Chain, or Engineering. - 3+ years of experience within a distribution center, logistics, or manufacturing environment. - Intermediate Excel and Advanced English - Strong problem solving and troubleshooting skills and an ability to provide creative solutions to complex...
-
Gpa Operations Support Analyst
hace 4 semanas
Heredia, Costa Rica Citi A tiempo completo**Job Description**: The Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to...
-
Gpa Applications Support Analyst
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe Application Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide...
-
Gpa Operations Support Analyst
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide day-to-day...
-
Production Designer, Design Scaled Services
hace 6 días
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob summary The Amazon Design Scaled Services (DSS) team is looking for a talented and customer-focused Production Designer to join the Production Design team based in San José, Costa Rica. DSS is the internal design team that supports Campaign & Creative Services within Amazon Advertising managing creative content across multiple platforms. The team...
-
Apps Support Analyst
hace 5 días
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of...
-
Production Coordinator
hace 3 semanas
Heredia, Costa Rica Hangar Worldwide A tiempo completoThis role is in the organization to support small-medium sized Artbot projects from ideation through to completion. The core expectation of this role is to support content creation and digital production, to receive mentorship, to grow producer skills and knowledge of traditional production/production at scale/ creative automation/ project management, and...
-
Production Manager
hace 3 semanas
Heredia, Costa Rica Prodigious A tiempo completoCompany Description You want to do work that matters, we want to make that possible. If you are ready to create a next-level impact then this company is for you! **Who we are** We are a global interconnected network, with a diversity of talent. A never sleeps machine of creation that continuously grows and mutates, to become a more efficient and...
-
Global Support Analyst
hace 2 semanas
Heredia, Costa Rica Selligent Marketing Cloud A tiempo completoGlobal Support - Analyst (Tier 2)_ About Cheetah Digital DEDICATED TO MARKETERS. This is more than just a tagline to us - it embodies who we are and serves as our underlying philosophy for every decision we make as an organization. Cheetah Digital is the trusted partner to some of the best brands in the world. Our brand partners know that our dedication to...
-
Applications Support Analyst
hace 3 semanas
Heredia, Costa Rica Citi A tiempo completoThe Applications Support Analyst typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive...
-
Production Manager
hace 3 semanas
Heredia, Costa Rica Prodigious A tiempo completoCompany Description Prodigious is a Publics Groupe’s production hub, Publicis is one of the largest communications groups in the world with over 80,0000 collaborators in over 100 countries. In Prodigious, we believe in the Power of One, for that we create an environment and a culture that allows high-performing teams to innovate and develop great...
-
Production Manager
hace 4 semanas
Heredia, Costa Rica Prodigious A tiempo completoCompany Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...
-
Systems Analyst Iii
hace 2 días
Heredia, Costa Rica SGF Global A tiempo completo100 % remote Must be able to pick up laptop onsite. Advanced English communication required, majority of team is US based, AZ. The Equipment Sourcing & Procurement (ESP) APT in Supply Chain IT is seeking a skilled Systems Analyst. As a Systems Analyst, you will play a crucial role in ensuring the quality and reliability of our software through Cypress...
-
Supervisor, Production
hace 3 semanas
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Supervisor, Production**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...
Production Support Analyst
hace 1 mes
**Team/Function Overview**:
**Key Responsibilities**
- Provide front line support for Citi’s proprietary technologies (Level 1 support). The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Must be able to escalate problems to appropriate resolver groups, while adhering to Service Level Agreements
- Act as a liaison between end users, multiple technology or resolver groups, implementations teams and business line contacts in support of issues resolution.
- Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Interact with software vendors to provide best solutions to business problems.
- Participates in disaster recovery testing if required.
- Develop and maintain technical support documentation.
**Qualifications**
- Experience in Incident, Problem Management: Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL)
- Solid customer service and communication skills
- Knowledge or prior experience with data warehouses, data mining, data analysis, SQL Server or other analytical tools or reporting engines is a plus.
- Passion for technology, eager to learn and make a career in Technology.
- Proficient in English is a must.
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
