Sr. Analyst Business Process Improvement

hace 4 semanas


Heredia, Costa Rica Manpowergroup CCA A tiempo completo

**RESPONSIBILITIES**:
Technology and Automation Collaborate with cross-functional stakeholders to identify, synthesize, and analyze business requirements to implement solutions using appropriate business technology platforms such as Salesforce, Robotic Process Automation (Blue Prism), and Alteryx Work with technology business partners to translate requirements and design solutions Create process maps, SIPOCS, and swim lane diagrams to depict current and future state process flows Perform time-studies and quantitative analysis to build a solid business case for Robotic Process Automation Monitor alignment to RPA business case estimates once a bot is operationalized Execute testing of business technology configurations and setups; develop test cases Facilitate user acceptance testing exercises with end-users Design and build desktop automation tools such as macros, scripts, databases when needed Project Management and Change Management Lead internal work teams comprised of functional SME’s to identify gaps, non-value added steps, and other impediments to efficient process operation Lead all phases of projects from initial opportunity analysis through implementation and realization of benefits Engage directly with process owners to understand process pain points and organizational goals. Interact with associates and leadership to ensure progress is on track Perform regular audits to ensure SBS Operating principles are being used Create and maintain documentation as needed to support training, deployment, and end user support Regularly interact with stakeholders to monitor feedback and resolve business challenges Create and deliver professional presentations that communicate project approach, progress, findings and recommendations Perform change management activities including conducting stakeholder interviews and surveys, and developing and delivering training and communications Support SBS leadership with training/coaching in measures, standard work, coaching and continuous improvement principles Champion the culture of Continuous Improvement throughout organization and drive measurable business process improvement Process Improvement and Data Analytics Work with teams to analyze information and develop and implement process solutions Create process maps, SOPs, solution design documentation, create metrics to track benefits of improvements Select, collect, and analyze data to find root causes of performance issues. Use DMAIC and Lean methodology to complete projects and deliver process and financial results in specified timeframe. Incorporate voice of the customer requirements and data analysis in all process improvements. Perform time studies, cost benefit analysis, data analysis, workload allocation analysis, capacity planning and operational performance analysis Develop and create customized reports and dashboards that provide insight into key performance indicators

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. The Sr. Analyst Business Process Improvement will be responsible for transform its back-office Finance and HR service delivery functions through industry-leading best practices and tools. This position is also responsible for identifying and deploying Robotic Process Automation throughout all of customer operations. The Sr. Analyst Business Process Improvement will also identify and address opportunities to improve customer experience and process efficiency and effectiveness by designing and deploying automation and other process change solutions. This role actively leads continuous improvement projects utilizing Lean and Six Sigma methodology and toolsets. Serves as a change agent, problem solver, and coach to the organization in order to propagate a culture of continuous improvement.

**Requisitos**:
Beneficios

Work from home 2 Days Office (UltraPark Laguinilla ) Private medical insurance PALIG Solidarity Association Life Insurance Personal day off



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